Panasonic Home Network System Faq Information

							Q u e stion A n s wer
W hat is  the operating 
temperature spec of the 
window/door  sensor?  - 10  °
C – 40  °
C (14  °
F – 104 °
F)
How many  window/door 
sensors  can be registered to 
the  Hub? A total of  50 sensors  can  be registered to the  Hub  including  other sensors( ex,M otion
sensor),  Smart Plugs  and sirens
W hat type of  technology  is 
used in  the window/door 
sensor? M agnet detection  by reed switch
W hy are the notifications  from 
the window/door  sensor  not 
received? Notifications  triggered by W indow/Door  sensor are received only in  ARM   mode                                                  
- M ake  sure  the system’s status  notification  features are enabled in Arm  settings (AW AY 
and  At Home) 
- M ake  sure  'Arm Alert' is  ON  in Notification  settings                                                                              
- M ake  sure  your mobile  device’s notifications  feature is enabled for the [Home  Network] 
app .
W hat type of  battery is 
necessary for the  window/door 
sensor? Lithium  battery CR2   (1  ´
3.0  V, 850  mAh)
W hat is  the battery life of  the 
window/door  sensor? 2 years (W hen window/door  is  opened and closed  10  times a day)
W ill  I  be notified  when a 
window/door  sensor  battery 
level is  low? Yes via notification.
W hat is  the weight of the 
window/door  sensor? Sensor  unit:  Approx. 39 g (0.09  lb.), excluding  the battery
M agnet unit:  Approx. 8 g (0.02  lb.)
W hat are the Dimensions  of 
the window/door  sensor? Sensor  unit:  Approx. 102  mm x 31  mm x 22  mm (4  inches  x 1 7/32  inches  x 7/8  inches)                                           
M agnet unit:  Approx. 37 mm  x 14  mm x 14  mm (1  15/32  inches  x 9/16  inches  x 9/16 
inches)
W hat does the W indow/Door 
KX - HNS101  sensor  do? The window/door  sensors  detect when the corresponding  window  or door  is opened.  It 
can also  be used to trigger other  events like  camera recording, turning  on a light,  etc.
W hat do the different colours 
of the status  indicator  mean 
on  the KX - HNS101  mean? Indicator Status
G reen Lit W indow/Door  is  closed
Red Lit W indow/door  is  open
Red, blinking Sensor  is out  of range of the Hub
G reen, blinking Registration  mode, you pressed and held [  ＜
C  ]
Off No battery power
http ://eng - ca.faq.panasonic.com/app/answers/detail/a_id/29522/kw/2 952 2FAQ  【 Window / Door  S ensor 】
40Que stion Answer
I1 W hat is  the operating 
temperature spec of the 
W indow / Door sensor?  - 10  °
C  – 40  °
C  (14  °
F  – 104 °
F)
I2 How many  W indow / Door 
sensors  can be registered to 
the Hub? A total of  50  W indow  / Door  sensors  can  be registered to the  Hub  including  other 
sensors(ex. M otion  sensor),  Smart Plugs  and sirens
I3 W hat type of  technology  is 
used in  the W indow / Door 
sensor? M agnet detection  by reed switch.
I4 W hy are the notifications 
from  the W indow / Door
sensor  not  received? Notifications  triggered by  W indow / Door  sensor  are received only in  ARM   modes.                                                                                              
- M ake  sure  the system’s status  notification  features are enabled in Arm  settings (AW AY 
and  At Home )
- M ake  sure  'Arm Alert' is  ON  in Notification  settings                                                                              
- M ake  sure  your mobile  device’s notifications  feature is enabled for the [Home  Network] 
app .
I5 W hat type of  battery is 
necessary for the   motion 
sensor? Lithium  Battery CR2  (1  x 3.0V,  850mAh)
I6 W hat is  the battery life of 
the W indow / Door sensor? 2 years  (W hen  W indow / Door  is  open ed and closed 1 0  times  a day)
I7 W ill  I  be notified  when a 
motion  sensor  battery level 
is  low? Yes via notification.
I8 W hat is  the weight of the 
W indow / Door sensor? Sensor  unit  : Approx. 39g  (0.09lb.),  excluding  the battery
M agnet unit  : Approx. 8g (0.02lb.)
I9 W hat are the Dimensions  of 
the W indow / Door sensor? Sensor  unit  : Approx. 102mm   x 31mm   x 22mm  (4  inches  x 1 7/32  inches  x 7/8  inches)
M agnet unit  : Approx. 37mm  x 14mm  x 14mm  (1  15/32  inches  x 9/16  inches x 9/16 
inches)
I10 W hat do the different colors 
of the Status  indicator  mean 
on  the KX - HNS101  mean? Indicator Status
G reen Lit W indow  / Door  is  closed
Red Lit W indow  / Door  is  open
Red, blinking Sensor  is out  of range of the Hub
G reen, blinking Registration  mode, you pressed and held [ C  ]
Off No battery power
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I11 W hat does it mean  when a 
Smart Plug  LED  is  blinking 
red? The  Smart  Plug’s LED  indicator  will blink  quickly in  red if it is  out  or range of the Hub. In 
this  case, confirm  all  connections  including  those  of the Hub.Q A 
						

							Qu estion Answer
I12 [1] How do I  properly install 
a W indow/door  sensor? Follow  the  below   steps  to properly  install a door  sensor.
Temporary  placement  process
Confirming  proper  operation
Installation
Testing the  sensor  after installation
Temporary Placement
Before  installing the  w indow /door  sensor,  temporarily place  it in the  desired  location  and  confirm  that it 
operates  properly  by pressing [  C].
Important:
1. Attach the  sensor unit  to the outer  frame  of the  w indow   or door,  and the  magnet  unit to the  inner  frame.
2. Attach both  units  so that the “ ► ” marks point  tow ard  each  other and  are w ithin 25.4 mm (1 inch) of  each 
other.
• The  w indow /door  sensor w ill not  operate  properly  if the “ ► ” marks are too far apart or are facing  the w rong 
w ay.
Confirming proper operation
After temporarily  placing the w indow /door  sensor  in the  desired  location,  press  [       C] w hile  the w indow   or 
door  is closed.  The w indow /door  sensor’s  LED indicator  lights as follow s.
Note:
• Depending  on  the condition  and  material of the  surface w here  the  sensor  unit and  magnet  unit are installed, 
the  LED indicator  may light in red even  if the  “ ►
”marks point  directly at each  other and  are no  more than  25.4 
mm (1 inch)  apart.
Installation
Install the  w indow /door  sensor  in the  same position  w here  proper  operation  w as confirmed.  You  can install 
the  w indow /door  sensor  using screw s or double - sided  tape,  depending  on  your preference  or the  material of 
the  installation area.
Note:
• When  installing, make  sure the  battery is inserted  properly  and  the  sensor unit  cover is completely  closed.
• Use screw s w hen  installing on  a w ooden  surface.  Do not  use double - sided  tape.FAQ  【 Window / Door  S ensor 】
41Q A 
						

							Qu estion Answer
I12 [2]   How do I  properly 
install  a W indow/door 
sensor? Option  1  - Securing  with  Screws
1. Remove  the covers from  each unit.
• Lift  from  the indented area (1) and open  the sensor  unit  cover (2).
2. Sensor  unit:  Attach the  sensor unit.
(A) Screws
(B) 86.2  mm  (3 25/64  inches)
M agnet unit:
Attach the magnet unit.
(C)  Screws
(D)  24.4  mm (31/32  inches)
3. Attach  the covers.
Important:
• (E) Align  the " ►
" marks on  the sensor  unit  and the magnet unit  so  that they point 
directly at each other  and are no  more  than 25.4  mm  (1 inch)  apart.
Option  2  - Securing  with  double - sided  tape
Note:
• M ake sure the surfaces  of the sensor  unit,  magnet unit,  and the installation  area are 
clean and dry before applying double - sided  tape.
1. Check  that the sensor  unit  cover and magnet unit  cover are attached.
2. Affix double - sided  tape to  the sensor  unit  and magnet unit.
• M ake sure the tape covers the screw holes  on  the back of each unit.
3.  Install  the  sensor unit  and magnet unit.
• Press  firmly on  each unit  to  ensure solid  adhesion  to the  installation  surface.
Important:
• (E) Align  the " ►
" marks on  the sensor  unit  and the magnet unit  so that  they point 
directly at each other  and are no  more  than 25.4  mm  (1 inch)  apart.
Testing  the window/door  sensor
You  can check  the window/door  sensor's  LED  indicator  and test the performance of the 
window/door  sensor.
1. Remove  the sensor  unit  cover.
2. Press  [ C] on  the sensor  unit.
3. Open and close  the window  or  door several times.
• M ake sure that the LED  indicator  lights  in  green when  you close  the window  or  door.
4. Press  [ C] again.
Note:
• If  the LED  indicator  lights  in red when  the window  or door  is closed,  the window/door 
sensor  is not  installed  properly. Re - evaluate the position  of the  sensor unit  and magnet 
unit.
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I13 How can  I  check the 
W indow/Door  sensors 
communication  status?  You  can check  the sensor's  communication  status by pressing  (      C) . If  the LED 
indicator  is  lit  in green or red, the sensor  is  communicating  properly with  the Hub.  If  the 
LED  indicator  blinks  in  red, it is  out of range of  the Hub.
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42Q A 
						

							Qu estion Answer
J1 W hat is  the operating 
temperature spec of the 
Smart Plug  sensor?  0  °
C – 40  °
C  (32  °
F – 104 °
F)
20% – 80%   relative air humidity  (dry)
J2 How many  smart plugs 
(KX - HNA101)  can I 
connect  to  the KX -
HNB600  Hub? You  can have up to 50  smart plugs  (model  KX - HNA101).   However if you are adding  
window  and door sensors,  (model KX - HNS101)  and/or  motion  sensors  (model  KX -
HNS102)  as well,  the total of  all combined  is  50.
J3 Is  the system  secured 
from  unauthorized 
access? Yes. It  can  only be accessed by the registered mobile  devices. It  is  highly  secured by 
both  device ID  and M AC address that are exchanged during  the initial  setup.
J4 W hat is  the maximum 
wattage rating  of the 
Smart Plug? 1200  W atts for  120v country(ex,  USA),                                                                                        
2400  W atts for  240v country(ex,  UK, G ermany)
J5 W hy does the power 
usage log display   
0.00kW h  even though  an 
electrical  device is 
connected  to a Smart 
Plug?  A Smart Plug’s  power usage log will  display 0.00  kW h for about an hour  after it is 
connected,  even if it has  consumed  power during  that time. Power  usage log will  be 
displayed for 24  hour  periods.
J6 W hat does it mean  when 
a Smart Plug  LED  is 
blinking  red? Smart Plug  is out  of range from  the  Hub.
J7 W hat does it mean  when 
a Smart Plug  LED  is 
blinking  red very quickly? The connected  electric  device is drawing  too much  current  or  wattage. Disconnect 
immediately. 
Electrical  devices rated 1200  watts  for 120V  country (e.g. USA)  / 2400  watts for 240V 
country  (e.g. UK, G ermany) and below  are supported.
J8 W hy does the Smart Plug 
turn  off unexpectedly? If  an electric  device connected to  a Smart Plug draws more  than 10  Amps or 1200 
W atts(e.g.  USA) / 2400  W atts(e.g.  UK, G ermany) of  power then the Smart Plug  will  turn 
off automatically.
J9 W hat is  the weight of the 
Smart Plug? [KX - HNA101,KX - HNA101C,KX - HNA101M E]
Approx. 140  g (0.31  lb.)
[KX - HNA101AZ]
Approx. 158  g
[KX - HNA101E]
Approx. 174  g
[KX - HNA101EX]
Approx. 175  g
J10 W hat are the Dimensions 
(W  x D x H : excluding 
the pins)  of the Smart 
Plug? [KX - HNA101,KX - HNA101C,KX - HNA101M E]
Approx. 64 mm  x 35 mm  x 94 mm
(2 17/32  inches  x 1 3/8  inches  x 3 11/16  inches)
[KX - HNA101AZ]
Approx. 64 mm  x 35 mm  x 94 mm
[KX - HNA101E]
Approx. 64 mm  x 35 mm  x 113  mm
[KX - HNA101EX]
Approx. 64 mm  x 59 mm  x 114  mm
J11 How do  I  test the smart 
plug ( KX - HNA101)  to 
make sure it is  turned on 
and communicating  with 
the  Hub  (KX - HNB600)? After you have installed  the "Home  Network" app on  your mobile  device, you can  use 
your  mobile device to  turn the smart  plug on  and off.
1. From  the [Home  Network] app home  screen, tap [Plug].
2. Select the [Individual]  tab.
3. Tap the desired smart  plug icon.
- Confirm  that the selected smart plug  turns  on and off  when you  tap its  icon.FAQ  【 Smart Plug 】
43Q A 
						

							Qu estion Answer
J12 How do  I  register 
additional  smart plugs 
(KX - HNA101)  to the  Hub 
(KX - HNB600) You  can register each device by using  the registration  buttons  or  the [Home Network] app. 
(This  procedure  is not  required for devices that were included  as part of a bundle)
Using  registration  buttons
1.  Hub: Press  and hold  [ C OTHER  DEVICE]  until  the LED  indicator  blinks  in  green.
2.  Smart plug:  Press and hold   [ C ]  until  the LED  indicator  blinks  in  green.
・
W hen registration  is  complete, the Hub  sounds  one long  beep.
Note:
• To  cancel the registration,  press the registration  button  on the  Hub and on the  smart 
plug.
• If  registration  fails,  the Hub sounds  several short  beeps.
Using  the app
1.  Start the [Home Network]  app.
2.  From  the [Home  Network] app home  screen, tap [Settings].
3.  Tap [Device Registration].
4.  Tap [Registration].
5.  Select [Other Device].
6.  Press  and hold  the registration  button  on the smart  plug you want  to register until 
the LED  indicator  blinks in  green.
・
W hen registration  is  complete, the Hub  sounds  one long  beep.
7.  W hen prompted, configure  the  smart plug name  and location  as desired, and then 
tap [OK].
Note:
•If  registration  fails,  the Hub sounds  several short  beeps.
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J13 Can  I  plug a refrigerator 
into  the smart  plug KX -
HNA101? In  the  event of  a power failure,  the smart  plug may not turn  back on after power is 
restored. For  this  reason, connecting  refrigerators or
other  devices that  require constant  power supply  should  not  be connected  to the smart 
plug.
Also  - Caution  when  connecting  electrical  products  that draw a lot  of power.  Electrical 
products  rated 1200  W atts(e.g. USA )  / 2400  W atts(e.g.  G ermany) are supported  by the 
smart plug.  Do  not connect  products  with  higher  wattages.
J14 W hat does the Smart 
Plug  do? W hen an electrical  product  is connected  to  the smart plug, the  smart plug can  be used to 
turn  on and off  the product from  a handset, the Home  Network app or it  can be triggered 
by a sensor.   
It  provides a built - in  overcurrent  detection for  added peace of mind  and power consumption 
is  logged for your reference.  
W hen using  the  Panasonic  Home  Network app you can,
►
Remote  power on/off  - You  can turn  the electric  device on and off remotely,  even when 
away  from  home.
►
Sensor  integration  - You  can configure  the  system to turn  the electric  device on when  a 
sensor  is triggered. (Sensor  required.)
►
Timer  on/off  - You  can configure  a timer  to turn  the electric  device on  and off at the 
desired  times.
►
Overcurrent  notification  - The smart  plug can detect the current  supplied  to the 
connected  electric  device. If  overcurrent  is  detected, the smart plug  sends a 
notification  to  the "Home Network"  app.FAQ  【 Smart Plug 】
44Q A