Panasonic Home Network System Faq Information
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Qu estion Answer F38 W hen using the camera “Talk” (Hold - to - Talk) feature in the Home Network App, audio cannot be heard from the camera when using an iOS device. W hat could possible be wrong? W hen speaking make sure to press and hold the microphone icon. If audio still cannot be heard from the camera, check that the microphone is turned on for the App in the iOS settings. 1. Tap the iOS device's "Settings". 2. Scroll to and tap "Privacy". 3. Tap "M icrophone". 4. Turn ON the M icrophone next to Home Network APP. http ://eng - ca.faq.panasonic.com/app/answers/detail/a_id/31995/kw/3 199 5 F39 W hat do the different colors of the Status indicator mean on the KX - HNC200/600 camera mean? Indicator Status Off No power or LED indicator is turned off G reen Lit Normal operation G reen blinking Registration mode Red M otion detection feature was triggered Red Blinking Live images are being viewed or recorded Red, Blinking quickly Camera is out of range of the Hub, or device malfunction. Amber blinking Camera is not registered to a Hub http ://eng - ca.faq.panasonic.com/app/answers/detail/a_id/29523/kw/2 952 3 F40 W ill the camera work during a power failure? No, The camera will not work during a power failure. F41 W hy is the camera's LED indicator blinking quickly in red? The cameras LED indicator will blink quickly in red if it is out of range of the Hub. In this case, confirm all connections, including those of the Hub. F42 Instructional Video - How to set the indoor cameras temperature sensor. http ://eng - ca.faq.panasonic.com/app/answers/detail/a_id/32364/kw/3 236 4 F42 Instructional Video - How to use the Lullaby feature. http ://eng - ca.faq.panasonic.com/app/answers/detail/a_id/32358/kw/3 235 8FAQ 【 Indoor Camera 】 30Q A
Que stion Answer F43 W hat do the built in sensors of the indoor camera KX - HNC200 do? The camera has 3 sensor features: 1. A visual sensor used for motion detection 2. A temperature sensor 3. A sound sensor. These sensors can be used to trigger other actions like camera recording, turning on a light, setting of an alarm, etc. F44 Is the indoor camera KX - HNC200 a color camera? Yes, both the indoor camera KX - HN200 and outdoor camera KX - HNC600 are full color cameras. F45 Can the LED be turned off? Yes. From the App home page select "Setting" -- > Select ''Device Profiles'' -- > Select the camera you want to turn the LED OFF -- > Disable ''Camera LED'' F46 'W hy does the picture look washed out or too dark? W hen looking at a brightly lit scene the picture is overexposed since the backlight compensation cannot be corrected. This is not a defect. Please try to change the angle of the camera. - The picture gets washed out due to backlight. - Due to backlight object in shadow gets dark. F47 W hy do I hear a constant clicking sound at night from the Indoor/Outdoor camera when it is placed close to a glass window? In low - light conditions the camera turns on the infrared LEDs when it enters night vision mode. If the camera is too close to a glass window, a large amount of the infrared light reflects off the glass into the camera causing it to turn off night vision mode. Therefore, if the camera is placed in front of a glass window images may be poor when night vision mode is active.FAQ 【 Indoor Camera 】 31Q A
Qu estion Answer G 1 W hat is the operating temperature spec of the Outdoor camera? - 20 ° C – 50 ° C ( - 4 ° F – 122 ° F) Up to 90% relative air humidity G 2 Is the Outdoor camera wall mountable? Yes G 3 Is the Outdoor camera waterproof? Yes. The level is IP55. Need to explain what is level IP55, customer will not know. G 4 If the camera is installed upside down, will the camera view also be upside down? Yes G 5 How many cameras can I connect to the KX - HN600 Hub? You can have a total of 4 cameras, including the indoor camera KX - HNC200 and outdoor camera KX - HNC600. G 6 W hat is the angular field of view of the Outdoor camera? Angular field of view (camera angle) Horizontal: approx. 70 ° Vertical: approx. 50 ° G 7 Does the Outdoor camera support night vision? Yes, it is 40ft (12m). G 8 Does the Outdoor camera pan and tilt? No. G 9 Do the home network cameras KX - HNC200/600 have a zoom feature? Using the Home Network App you can digitally zoom. G 10 W hy does the Outdoor camera view sometimes freeze? 1) This may be related to a variation of the W i - Fi/4G /3G signal strength. Confirm that you are in an area with good signal strength. 2) The camera should not be located within 0.5m from the Hub when 4 cameras are registered . G 11 W hy is sometimes the picture not smooth while viewing the Outdoor camera? 1) This may be related to a variation of the W i - Fi/4G /3G signal strength. Confirm that you are in an area with good signal strength. 2) M ake sure that there are no other devices causing the interference. (Example - M icrowave Oven) 3) Change Camera Resolution to "LOW 320 x 240". From APP home page select " Camera" and from App menu icon select "Camera setting" 4) The camera should not be located within 0.5m from the Hub when 4 cameras are registered . G 12 W hy is the picture blurry sometimes for Outdoor camera? 1) This may be related to a variation of the W i - Fi/4G /3G signal strength. Confirm that you are in an area with good signal strength. 2) W hen more than 2 cameras are registered to the system it reduces the bit rate. 3) M ake sure that your mobile device is not within 3ft of the Hub. It may cause an interference . G 13 W hat is the motion detection range of the Outdoor camera? - PIR sensor detection range (when the surrounding temperature is approx. 25 ° C (77 ° F)) Horizontal : approx. 70 ° Vertical : approx. 20 ° Detection range: approx. 5 m - Visual sensor detection range Horizontal : approx. 70 ° Vertical : approx. 50 °FAQ 【 Outdoor Camera 】 32Q A
Qu estion Answer G 14 Does the Outdoor camera motion sensor detect the motion of pets? Yes G 15 W hat detection features are included in the Outdoor camera? - PIR M otion Detection by Pyroelectric sensor - Video M otion Detection by image processing G 16 Can I set a detection area in the Outdoor camera view? Yes. From the App home page select "Camera" -- > Select the camera you want to set the detection area -- > From App menu icon select "Indoor Camera settings" -- > "Set detection Area" -- > Deselect the boxes not to be detected. G 17 W hat image sensor is being used in the Outdoor camera? 0.3 megapixel CM OS G 18 W hy I am not able to receive the triggered notification of the Outdoor camera motion sensor? Notifications triggered by the Outdoor camera motion sensor are received only in ARM modes. 1) M ake sure your mobile device notifications feature is enabled for the [Home Network ] app 2) M ake sure that "Arm Alert" is set to on. From App's home page select "Settings" -- > "Notification settings". 3) The system’s status notification features are enabled in Arm settings (AW AY and/or At Home). From App's home page select "Settings" -- > "Arm Settings" -- > Select Arm settings ( AW AY and/or At Home) -- > Select the Outdoor camera -- > "Enable or Enable ( Entry delay )" G 19 W hy am I not able to talk through the camera when I press the talk button? 1) You must press and hold the 'Talk' button while you are speaking. 2) If you are iOS user, make sure M icrophone is enabled for Panasonic Home Network system . The setting is in ''Privacy'' G 20 W hy do I hear a feedback noise on my smartphone when I'm close to the Outdoor camera? In order to reduce the feedback noise, reduce the volume on your smartphone or move further away from the camera G 21 W hat type of the video compression is used? H.264 G 22 W hat is the maximum camera recording time for each event? The maximum recording time for each event is 15 minutes. G 23 Is audio recorded with the videos? Yes G 24 W here are the photos and videos taken by the home network cameras saved? Photos are saved in your mobile device (smartphone or tablet). Video is saved in the micro SD inserted in the Hub. Videos on the Hub can be transferred to your mobile device. View this video for more information on Live camera controls. http://channel.panasonic.com/contents/1 53 46/ G 25 W hat is the weight of the Outdoor camera? Approx. 305g (0.67lb) G 26 W hat are the Dimensions of the Outdoor camera? Dimensions Approx. 75 mm x 75 mm x 173 mm (2 15/16 inches x 2 15/16 inches x 6 13/16 inches) G 27 W hat is the length of the Outdoor camera AC adapter cable? Cable for indoor : Approx. 1.8 m (3.28 ft.) Cable for outdoor(waterproof) : Approx. 3.0 m (9.84 ft.) G 28 Can the IR LED's be turned off? No.FAQ 【 Outdoor Camera 】 33Q A
Que stion Answer G 29 How can the camera views on the multi screen be re arranged? Each camera view is arranged in the order that they were registered. In order to change the camera view, you have to deregister the camera and register again in order of your preference. G 30 Instructional Video - How to select an installation location for the Panasonic home network outdoor camera model KX - HC600. http ://eng - ca.faq.panasonic.com/app/answers/detail/a_id/32564/kw/3 256 4 G 31 How do I register additional cameras to the Hub KX - HNB600? ••This procedure is not required for cameras that were included as part of a bundle. •• Before you can use cameras they must be registered to the Hub. If you purchased cameras separately (i.e., not as part of a bundle), you must register each camera to the Hub. You can register each device by using the registration buttons or the [Home Network] app. Using registration buttons 1. Hub: Press and hold the [ B CAM ERA] registration button until the LED indicator blinks in green. 2. Press and hold the cameras registration [ ] button until the device's LED indicator blinks in green. ・ W hen registration is complete, the Hub sounds one long beep. Note: • If registration fails, the Hub sounds several short beeps. Using the app 1. Start the [Home Network] app. 2. From the [Home Network] app home screen, tap [Settings]. 3. Tap [Device Registration]. 4. Tap [Registration]. 5. Select [Camera]. 6. Press and hold the registration button on the device you want to register until the camera's LED indicator blinks in green. ・ W hen registration is complete, the Hub sounds one long beep. 7. W hen prompted, configure the camera name and location as desired, and then tap [OK]. Note: • If registration fails, the Hub sounds several short beeps. http://eng - ca.faq.panasonic.com/app/answers/detail/a_id/29518/kw/2 951 8FAQ 【 Outdoor Camera 】 34Q A
Question Answer G 32 W hat do the built in sensors of the outdoor camera KX - HNC600 do? The camera has 2 sensor features that are used for motion detection: a visual sensor and an infrared sensor (i.e., heat sensor). These sensors can be used to trigger other actions like camera recording, turning on a light, etc. G 33 Is the outdoor camera KX - HNC600 a color camera? Yes, both the indoor camera KX - HN200 and outdoor camera KX - HNC600 are full color cameras. G 34 Instructional Video - How to set the camera detection area. http://eng - ca.faq.panasonic.com/app/answers/detail/a_id/32361/kw/3 236 1 G 35 Instructional Video - How to use the live camera controls http://eng - ca.faq.panasonic.com/app/answers/detail/a_id/32359/kw/3 235 9 G 36 W hen using the camera “Talk” (Hold - to - Talk) feature in the Home Network App, audio cannot be heard from the camera when using an iOS device. W hat could possible be wrong? W hen speaking make sure to press and hold the microphone icon. If audio still cannot be heard from the camera, check that the microphone is turned on for the App in the iOS settings. 1. Tap the iOS device's "Settings". 2. Scroll to and tap "Privacy". 3. Tap "M icrophone". 4. Turn ON the M icrophone next to Home Network APP. http://eng - ca.faq.panasonic.com/app/answers/detail/a_id/31995/kw/3 199 5FAQ 【 Outdoor C amera 】 35Q A
Qu estion Answer G 37 W hat do the different colors of the Status indicator mean on the KX - HNC200/600 camera mean? Indicator Status Off No power or LED indicator is turned off G reen Lit Normal operation G reen blinking Registration mode Red M otion detection feature was triggered Red Blinking Live images are being viewed or recorded Red, Blinking quickly Camera is out of range of the Hub, or device malfunction. Amber blinking Camera is not registered to a Hub http ://eng - ca.faq.panasonic.com/app/answers/detail/a_id/29523/kw/2 952 3 G 38 W ill the camera work during a power failure? No, The camera will not work during a power failure. G 39 W hy is the camera's LED indicator blinking quickly in red? The cameras LED indicator will blink quickly in red if it is out of range of the Hub. In this case, confirm all connections, including those of the Hub. G 40 W hat is Visual sensor? The camera detects changes in the images being displayed and it easily detects movement in the daytime or when it is bright. G 41 W hat is Infrared sender? The camera detects when there is a big difference between the temperatures of objects and the surrounding environment, such as I winter or late at night. G 42 Can the LED be turned off? Yes. From the App home page select "Setting" -- > Select ''Device Profiles'' -- > Select the camera you want to turn the LED OFF -- > Disable ''Camera LED'' G 43 'W hy does the picture look washed out or too dark? W hen looking at a brightly lit scene the picture is overexposed since the backlight compensation cannot be corrected. This is not a defect. Please try to change the angle of the camera. - The picture gets washed out due to backlight - Due to backlight object in shadow gets dark. G 44 W hy do I hear a constant clicking sound at night from the Indoor/Outdoor camera when it is placed close to a glass window?. In low - light conditions the camera turns on the infrared LEDs when it enters night vision mode. If the camera is too close to a glass window, a large amount of the infrared light reflects off the glass into the camera causing it to turn off night vision mode. Therefore, if the camera is placed in front of a glass window images may be poor when night vision mode is active.FAQ 【 Outdoor Camera 】 36Q A
Qu estion Answer H1 W hat is the operating temperature spec of the motion sensor? 0 ° C – 40 ° C (32 ° F – 104 ° F) H2 How many motion sensors can be registered to the Hub? A total of 50 sensors can be registered to the Hub including other sensors(ex. M otion sensor), Smart Plugs and sirens H3 W hat type of technology is used in the motion sensor? It's Pyroelectric sensor, which detects the change of infrared rays emitted from the human body etc. H4 Does the motion sensor detect the motion of pets? Yes H5 W hat is the motion detection range of the motion sensor? KX - HNS102 The motion detection range is approx. 5m (16.4 feet). H6 W hat is the angle of detectable motion of the motion sensor? Horizontal: Approx. 90 ° Vertical: Approx. 20 ° H7 W hy are the notifications from the motion sensor not received? Notifications triggered by M otion sensor are received only in ARM modes. - M ake sure the system’s status notification features are enabled in Arm settings (AW AY and At Home ) - M ake sure 'Arm Alert' is ON in Notification settings - M ake sure your mobile device’s notifications feature is enabled for the [Home Network] app . H8 W hat type of battery is necessary for the motion sensor? Standard AA batteries (2 x 1.5 V) are included. H9 W hat is the battery life of the motion sensor? 1 year (W hen motion is detected 50 times a day) H10 W ill I be notified when a motion sensor battery level is low? Yes via notification. H11 W hat is the weight of the motion sensor? – W ith the rear cover attached: Approx . 70 g (0.15 lb.), excluding the batteries – W ith the wall mounting adaptor attached: Approx . 77 g (0.17 lb.), excluding the batteries H12 W hat are the Dimensions of the motion sensor? – W ith the rear cover attached: Approx . 72 mm x 73 mm x 39 mm (2 27/32 inches x 2 7/8 inches x 1 17/32 inches) – W ith the wall mounting adaptor attached: Approx . 72 mm x 73 mm x 61 mm (2 27/32 inches x 2 7/8 inches x 2 13/32 inches) H13 W hat do the different colors of the Status indicator mean on the KX - HNS102mean? Indicator Status G reen Lit No motion detected Red Lit M otion detected Red, blinking Sensor is out of range of the Hub G reen, blinking Registration mode, you pressed and held [ C ] Off No battery power http ://eng - ca.faq.panasonic.com/app/answers/detail/a_id/29524/kw/2 952 4 H14 W hat does the motion sensor KX - HNS102do? The motion sensor detects motion in the surrounding area. It can also be used to trigger other events like camera recording, turning on a light, etc.FAQ 【 Motion Sensor 】 37Q A
Qu estion Answer H15 [1] How can I properly install motion sensor KX - HNS102? W hen installing motion sensors it is important that you know how the motion sensors operate so that you install the sensor in an ideal location. The motion sensor utilizes an infrared sensor (i.e., heat sensor). Note: The motion sensor’s sensor features are not designed to be used in situations that require high reliability. W e do not recommend use of the motion sensor’s sensor features in these situations. Panasonic takes no responsibility for any injury or damage caused by the use of the motion sensor. U s in g h e a t t o d e t ect m o t ion The motion sensor’s infrared sensor can detect motion by recognizing temperature differences that occur within the range of the sensor. It does this by detecting the infrared rays that are emitted naturally by people, animals, etc., which correlate to the object’s temperature. The detection range is indicated in the illustration by the grey area in front of the motion sensor. Detection range when looking from above (A) Horizontal detection range: approx. 90 ° Detection range when looking from the side ( A ) Vertical detection range: approx. 20 ° ( B ) Distance of detectable motion: approx. 5 m (16.4 feet) Note: • Detection becomes difficult when there is little difference between the temperatures of objects and the surrounding environment, such as during summer. Conversely, detection becomes easier when there is a large difference between the temperatures of objects and the surrounding environment, such as during winter or at night. • Detection does not occur when there are obstacles in front of the infrared sensor. Remove the obstacles or change the installation location. D ir e ctio n o f m o t io n It is easier to detect objects that move sideways in front of the motion sensor, and more difficult to detect objects that move directly toward the front of the motion sensor. ( 1 ) It is difficult to detect movement directly towards the front of the motion sensor. ( 2 ) It is easy to detect movement sideways in front of the motion sensor. ( 3 ) Detection range ( 4 ) M otion sensor W ir eless c o m m unication r a n ge The wireless communication range of each device in the system from the Hub is approximately 50 m (160 feet) indoors and approximately 300 m (1,000 feet) outdoors. W ireless communication may be unreliable when the following obstacles are located between the Hub and other devices. • M etal doors or screens • W alls containing aluminum - sheet insulation • W alls made of concrete or corrugated iron • Double - pane glass windows • M ultiple walls • W hen using each device on separate floors or in different buildings Note: • You can check the motion sensor’s communication status by pressing [ C ]. If the LED indicator is lit in green or red, the sensor is communicating properly with the Hub. If the LED indicator blinks in red, it is out of range of the Hub.FAQ 【 Motion Sensor 】 38Q A
Qu estion Answer H15 [2] How can I properly install motion sensor KX - HNS102? W all mounting There are two methods for wall mounting the motion sensor. 1. To mount the sensor flat against the wall, use the rear cover. 2. To mount the sensor so that it faces 45 ° to the left or right, use the wall mounting adaptor. M ounting examples of the rear cover and wall mounting adaptor View of looking from above. Note: • M ount the motion sensor on the stable location where the motion sensor can be adequately supported when mounting. • Do not mount motion sensor on a soft material. It may fall down, break or cause injury. • Do not mount the motion sensor on the following places: gypsum board, ALC (autoclaved lightweight cellular concrete), concrete block, plywood less than 25.4 mm (1 inch) thick, etc. Using the rear cover 1. Remove the rear cover by pressing the upper sides of the cover (1) and sliding it down (2). 2. Attach the rear cover to the wall by using screws (A). • Place the rear cover with "UP" mark facing upwards. • (B) 37 mm (1 15/32 inches) 3. Attach the motion sensor to the rear cover. • Insert the grooves on the motion sensor to the 4 tabs on the rear cover, and then push down the motion sensor. Using the wall mounting adaptor 1. Remove the rear cover by pressing the upper sides of the cover (1) and then sliding it down (2). 2. Attach the wall mounting adaptor to the wall by using screws (A). • Place the wall mounting adaptor with "UP" mark facing upwards. • (B) 21 mm (27/32 inches) 3. Attach the motion sensor to the wall mounting adaptor. • Insert the grooves on the motion sensor to the 4 tabs on the wall mounting adaptor, and then push down the motion sensor. http://eng - ca.faq.panasonic.com/app/answers/detail/a_id/29456/kw/2 945 6 H16 How can I check the motion sensors communication status? You can check the sensor‘s communication status by pressing ( C) . If the LED indicator is lit in green or red, the sensor is communicating properly with the Hub. If the LED indicator blinks in red, it is out of range of the Hub. http ://eng - ca.faq.panasonic.com/app/answers/detail/a_id/29481/kw/2 948 1FAQ 【 Motion Sensor 】 39Q A