Panasonic Home Network System Faq Information

							FAQ 
Home Network System
As of June 17, 2015 
						

							Open the package and 
confirm  the accessoriesFAQ for quick setup and easier  use  - Index
Set up accessoriesSet up main unit  (Hub)
Install the Home 
Network  app .
Make sure your  mobile
device is connected to
your Wi - Fi ®
network.
1Page 2 - 3
Page 4 - 8Accessories
Basic  Concept 
& Operation  
System Initial  Setup Page 9 - 10
Application Page 12 - 13
Application Page 12 - 13
Cordless  Handset
HUB
Indoor Camera
Outdoor Camera
Motion Sensor
Window  / Door  Sensor
Smart Plug Page 14 - 22
Page 23 - 26
Page 27 - 31
Page 32 - 36
Page 37 - 39
Page 40 - 42
Page 43 - 44STEP
1
STEP
2
STEP
3
STEP
4
STEP
5 
						

							Accessories  - What are the accessories for?
2• Full color camera with night vision and built - in microphone 
for live monitoring and recording
• Built - in motion sensor (visual detection), sound sensor, 
and temperature sensor can be used to trigger other 
actions (camera recording, turning on a light, etc.)
• Built - in microphone and speaker for two - way 
communication
• Full color camera with night vision and 
built - in microphone for live monitoring and 
recording
• Built - in motion sensor (visual detection),
sound sensor, and temperature sensor can 
be used to trigger other actions (camera 
recording, turning on a light, etc.)
• BUilt0in microphone and speaker for two -
way communication
• Splash - proof design for outdoor installation
• Detects when the corresponding window 
or door is opened.
• Can be used to trigger other actions 
8camera recoding, turning on a light, 
etc.)• Uses a heat sensor to detect motion in 
the surrounding area
• Can be used to trigger other actions 
(camera recording, turning on a light, 
etc.) • Can be turned on and off using the app 
or when a sensor is triggered.
• Built - in overcurrent and  overwattage
detection for added peace of mind
• Power consumption is logged for your 
reference• Makes and receives calls using 
your landline
• Can be used to change the 
system’s arm mode
• Displays system status
Window/ Door Sensor
KX - HNS101Motion Sensor
KX - HNS102 Indoor Camera
KX - HNC200
Outdoor Camera
KX - HNC600
Smart Plug
KX - HNA101Digital Cordless Handset
KX - HNH100
HUB
KX - HNB600 
						

							*1  A  total of 4 cameras can be registered to the  Hub, 
including outdoor cameras and indoor cameras.
* 2 A total of 50 devices can be registered to the  Hub, 
including Smart Plugs, Motion Sensors and Window/
Door Sensors.  Window/ Door Sensor
KX - HNS101 Motion Sensor
KX - HNS102Indoor Camera
KX - HNC200Outdoor Camera
KX - HNC600
Smart Plug
KX - HNA101
Digital Cordless Handset
KX - HNH100
Smartphone
or tabletHUB
KX - HNB600 Up to
4 * 1
Up to
6Up to
50 * 2
Up to
50 * 2
Up to
8Accessories  - How many accessories are added to?
3Up to
4 * 1
Up to
50 * 2Up to
50 * 2 
						

							Qu estion Answer
A1 How do  I  register other 
devices to the Hub KX -
HNB600? •• This  procedure is not  required for  devices that  were included  as part of a bundle.  ••
- Before you can  use cameras, sensors  and smart plugs,  they must  be registered to the  Hub.
- If  you purchased  devices separately (i.e., not  as part of a bundle), you  must  register each 
device to the Hub.
- You  can register each device by using  the registration  buttons  or  the "Home Network"  app.
Using  registration  buttons
1. Hub: Press  and hold  the registration  button  until  the LED  indicator  blinks  in green.
・
Press  and hold  the appropriate registration  button  according  to the  device you  want 
to register.
[ A  HANDSET/LOCATOR]:  For handsets
[ B CAM ERA]:  For cameras
[ C OTHER  DEVICE]:  For sensors  and smart  plugs
2.  Handset: Place  the handset on  the charger.
・
Devices other  than handset:  Press and hold  the device's registration  button  until  the 
device's LED  indicator  blinks  in  green.
・
W hen registration  is  complete, the Hub  sounds  one long  beep.
Note:
• If  registration  fails,  the Hub sounds  several short  beeps.
Using  the app
1.  Start the [Home Network]  app.
2.  From  the [Home  Network] app home  screen, tap [Settings].
3.  Tap [Device Registration].
4.  Tap [Registration].
5.  Select the type of device that you want to  register.
6.  Handset: Place  the handset on  the charger.
・
Devices other  than handset:  Press and hold  the registration  button  on  the device 
you want  to register until  the device's LED  indicator  blinks  in green.
・
W hen registration  is  complete, the Hub  sounds  one long  beep.
7. W hen prompted, configure  the  device name  and location  as desired, and then tap 
[OK].
Note:
• If  registration  fails,  the Hub sounds  several short  beeps.
http://eng - ca.faq.panasonic.com/app/answers/detail/a_id/29485/kw/2 948 5FAQ  【 Basic  Concept & Operation 】
4Q A 
						

							Ques tion Answer
A2 W hat types of networks are 
used with  this  system? 1) Between Hub  and each device  - DECT
2) Between Hub  and router  - Home  W i - Fi
3) Between Hub  and Smartphone  =  W i - Fi  or 3G /4G
A3 W hat  is  the range between 
the  Hub  and each device? Indoor - Approximately  50m  (160  feet)
Outdoor - Approximately  300m  (1,000  feet). (Line  of sight)
W ireless  range may be reduced if there are obstacles between the  Hub  and other 
devices.
Examples:
- M etal doors  or screens
- W alls  containing  aluminum - sheet  insulation
- W alls  made of  concrete or  corrugated iron
- Double - pane  glass windows
- M ultiple  walls
- W hen using  each  device on  separate floors  or  in different  buildings
A4 W ill  the system work  during 
a power outage? No.
Note:  The  system will  operate normally  after the power is restored.
Suggestion :  Connect  your  Hub  to an  Uninterruptable  Power  Supply (UPS)
A5 W hat  is  Arm: At Home, 
Arm: Away and Disarm? This  security  system has  3 modes. The  followings  are the  default setting and can  be 
changed based on your  preferences.
- Arm : At Home  : Door  and window  sensors  are armed.
- Arm : Away : All  sensor  devices are armed.
- Disarm  : All  sensor  devices are disarmed.
The  Hub  LED  indicator  lights  in  red when  the security  mode is  set to Arm: At Home  or 
Arm: Away.
If  the system is  indicating  that  it has been triggered (such  as when the alert is 
sounding),  the mode cannot  be changed to Arm: At Home  and Arm: Away.
A6 Does  the system 
automatically  call  police 
when  it alerts? No.
A7 Does  the system work 
without  the Hub? No. The  Hub  connect  each device together and controls  them. You  can' t use  the system 
without  the  Hub.
A8 I  am having  trouble 
connecting  to my network, 
what could  the problem  be? Possible  causes:
- Your  wireless  router is  not  turned or is  not  functioning.  Refer to the  operating 
instructions  included  with  your wireless  router.
- Your  mobile  device is not  connected  to your  wireless router.  Check  your mobile 
device’s W i - Fi  settings. Refer to  the operating instructions  included  with  your mobile 
device .
- The SSID  (wireless  network name),  security type, or password assigned  to  the
wireless  router  has  been changed.  Configure  the  Hub  again  using  the procedure 
described in  “W i - Fi  network access settings”.
- Confirm  the  Hub’s W i - Fi  and IP  settings  using  the procedure  described in  “Confirming 
network  status”.
- If  your  wireless router’s  client  isolation  feature (a feature that prevents wireless 
devices connected  to the same wireless  router  from communicating  with  each other) 
is  turned  on ,  your  Hub  and your  mobile  device will  not be able to communicate  with 
each  other.  Refer  to the operating instructions  included  with  your  wireless router  and 
make  sure  that  this  feature is turned  off.
- The Hub’s  network settings  are incorrect.  Reset the  Hub’s  network  settings and 
configure  the network  settings  again .
A9 Liquid  or other form  of 
moisture  has  entered the 
handset/Hub,  what should  I 
do? - Disconnect  the AC  adaptor and telephone  line  cord from  the  Hub.
- Remove  the  batteries from  the handset and leave to dry for at least 3  days.
- After  the  handset/Hub  are completely  dry, reconnect  the AC adaptor and telephone 
line  cord . Insert  the batteries and charge fully  before use.
- If  the unit  does not  work properly, contact  an authorized  service centre.
Caution:
To  avoid permanent damage, do not  use a microwave  oven to speed up the drying 
process.FAQ  【 Basic  Concept & Operation 】
5Q A 
						

							Ques tion Answer
A10 W hy can't I  access the  system while  I 
am away from home? The error  message [*1] will  appear  if
your  home router  UPnP  (Universal  Plug
and  Play) settings  is  disabled or  does
not  support UPnP  feature.
Possible  solutions:
Enable UPnP  setting  of your  home  W i - Fi
router. Using  PC , access  your  home
W i - Fi router  settings to  enable UPnP. 
In  order to  access your  home  W i - Fi
router it  requires the  IP  address of  your
home W i - Fi  router, User  ID  and  Password
for Login.
If  you do  not know  the above  contact
your ISP  (Internet  Service Provider)  or
the manufacturer  of the  router. 
- > Type the IP  address in  your  browser
( Internet  Explorer or M ozilla  Firefox )
address  bar. W hen prompted input  the
user  ID  and Password  to login  into  your  home W i - Fi  router  settings.
If  UPnP  on  your  home W i - Fi  router  is already enable, confirm  that your  home 
W i - Fi  router  has the latest firmware  version.
If  you don’t  know how  to update the firmware  on your  home W i - Fi  router, 
contact  your ISP  (Internet  Service Provider)  or the manufacturer  of the 
router.
If  your  home W i - Fi  router  do not  have UPnP  feature, set Port  Forwarding  on 
your  home W i - Fi  router: 
[Step 1] 
From  the [Home  Network] app home  screen, tap [Settings]  - >Tap [W i - Fi 
Settings]  - > Tap [Current  Status]  - > Take a note of  IP  Address, Subnet 
M ask, Default  G ateway, DNS 1  and DNS 2  - >  G o back and Tap [IP  settings]  -
> Select M anual(Static)  and input  the numbers  of  IP  Address, Subnet M ask, 
Default  G ateway, DNS  1 and DNS 2  and then tap OK.FAQ  【 Basic  Concept & Operation 】
6Q A
[*1] 
						

							Ques tion Answer
A10 [Step  2] Port forw ard  settings
1. Using PC, Login to your home  Wi - Fi router and  configure  the w ireless router's  port forw arding 
feature  to forw ard desired  port 
Note:  Only port numbers  62000 - 63000 can be  assigned.
We  recommend  to use  Port A : 62000, Port B : 62001, Port C : 62002 (unless  the Port conflicts)  to 
the  static IP address  that you have  assigned  to your  hub.  If you  do  not  know  the  above  contact 
your ISP (Internet  Service Provider) or the manufacturer  of the  router. 
2. Go to [Home  Netw ork] app   and from  the home  screen,  tap [Settings].
3. Tap  [Wi - Fi Settings].
4. Tap  [Port Forw arding].
5. Turn  on the  [Enable]  radio button.
6. Tap  the field  next  to [Port A] and  then  enter  the  pre - determined  port number  that you  have 
assigned  at Port A in the  router’s  setting.
7. Repeat  this step for [Port B] and  [Port C].
8. When  finished,  tap [OK]. 
A11 W hy can't I  access the  system while  I 
am away from home? This  error message will  appear if  your
mobile  device has a weak signal.
Follow  these steps:
- Confirm  that you are able to  access  the internet
on  your mobile  device.
- M ove  to an  area where there is  a  strong  signal
- In  case of  iOS user, confirm  that your  iPhone/iPad
allows  3G /4G   data transmission  for the app .
To  check this,  Tap "Settings" of  iPhone/iPad  and
tap "Cellular"  and scroll  down to  "USE  CELLULAR
DATA  FOR"FAQ  【 Basic  Concept & Operation 】
7Q A 
						

							Ques tion Answer
A12 W hy can't I  access the  system while  I 
am away from home? This  error message will  appear due to a connection  failure  to the hub.
Follow  these steps to improve  the situation:
- Check  if the hub  is turned  on
- Confirm  that your  mobile  device is  connected  to the same wireless  network 
as the hub  and is connected  to the Internet  via the same wireless  network
- Confirm  that your  hub is  NOT placed in the  following  locations.  Interference 
may occur.
- Indoor  areas that have certain  types of radio or  mobile  communication 
equipment
- Locations  near microwave  ovens or  Bluetooth  devices
- Indoor  areas where antitheft devices or  2.4G Hz  frequency devices are 
used.
- Unplug  the Hub’s  AC adapter to reset the unit.   Reconnect  the adapter and 
then  try again later.
A13 W hy can't I  access the  system while  I 
am away from home?  This  error message will  appear due to the W ireless  router/hotspot  not 
allowing  the  user to access  the system remotely. 
Try with  3G /4G /LTE  or different W i - Fi  spot.
Note : This  problem  is likely  to happen at Free W i - Fi  spot (e.g. Airport, 
Restaurant,  Cafe, Hotel, etc.). This  problem  is not  related to the Home 
Network system.FAQ  【 Basic  Concept & Operation 】
8Q A 
						

							Ques tion Answer
B1 How do  I  setup my 
Android  device to  the 
KX - HNB600  Hub? Confirm  the following  before you begin.
►
M ake  sure  you have installed  the "Home  Network" app on  your mobile  device.
►
M ake  sure  your mobile  device can connect  to the Internet.
►
M ake  sure  the  Hub  and your  wireless router  are turned on  and the  Hub’s  LED  indicator 
is  lit in  yellow
►
M ake  sure  you know  the network name  (SSID)  and password assigned  to your  wireless 
router
1 .  Start  the [Home Network]  app.
2 .  Accept  the Terms  of Use agreement.
3 .  Tap  [Set up the  Hub].
4 .  W hen  prompted, press the  [W i - Fi  SETUP]  button  on  the  Hub.
- The  LED  indicator  blinks  in yellow .
- The  app temporarily  changes your  mobile  device’s  W i - Fi  setting  so that it  connects 
to  the  Hub  directly.
5.  If  necessary, enter the password  required to connect  to your  wireless  router and 
then  tap [Next].
- The Hub  and your mobile  device connect  to your  wireless  router. (this  may take 
several  minutes)
6.  W hen  prompted, press the  [W i - Fi  SETUP]  button  on  the  Hub.
- Your  mobile  device will  be registered to  the  Hub.
7.  W hen  prompted, follow  the on - screen  instructions  and set the password used to  log 
in  to the  Hub  while  away from home.
- The  app’s home  screen is  displayed when  initial  setup is complete.
W atch the following  video for  a demonstration  for  setting  up an Android  device to the  Hub.
http://channel.panasonic.com/contents/1 47 66/
http :// eng - ca.faq.panasonic.com/app/answers/detail/a_id/29483/kw/2 948 3
B2 How do  I  setup my 
iPhone/iPad  to the 
KX - HNB600  Hub? Confirm  the following  before you begin.
►
M ake  sure  you have installed  the [Home  Network] app on  your mobile  device.
►
M ake  sure  your mobile  device can connect  to the Internet.
►
M ake  sure  the  Hub  and your  wireless router  are turned on  and the  Hub’s  LED  indicator 
is  lit in  yellow
►
M ake  sure  you know  the network name  (SSID)  and password assigned  to your  wireless 
router
Initial  setup  for iPhone,  iPad
1. Start  the [Home Network]  app.
2. Accept  the Terms  of Use agreement.
3. Tap  [Set up the  Hub].
4. W hen  prompted, press the  [W i - Fi  SETUP]  button  on  the  Hub.
- The  LED  indicator  blinks  in yellow.
5. Change  your mobile  device’s  W i - Fi  setting temporarily  so that  it connects  to  the  Hub 
directly.
( 1 ) Open  your  mobile device’s [Settings]  app.
( 2 ) Tap [W i - Fi]
( 3 ) Select  “KX - HNB600_panasonic”
( 4 ) Enter  “00000000”  as the password, and then  tap [Join].
If  more than  1 item  named “KX - HNB600”  is displayed, wait approx. 10  minutes 
and  perform this  procedure from  the beginning.
6. Start  the [Home Network]  app again.
7. If  necessary, enter the password  required to connect  to your  wireless  router and 
then  tap [Next].
- The Hub  and your mobile  device connect  to your  wireless  router.
- If  prompted, follow  the  on - screen  instructions  and connect  your mobile  device to 
your  wireless router,  start the app again, and then tap [Add M obile  Device].
8. W hen  prompted, press the  [W i - Fi  SETUP]  button  on  the  Hub.
- Your  mobile  device will  be registered to  the  Hub.
9. W hen  prompted, follow  the on - screen  instructions  and set the password used to  log 
in  to the  Hub  while  away from  home.
10. Follow  the on - screen  instructions  to finish  setting up the  Hub.
- The  app’s home  screen is  displayed when  initial  setup is complete.
W atch the following  video for  a demonstration  for  setting  up an  iPhone  to the  Hub.
http://channel.panasonic.com/contents/1 48 69/
http :// eng - ca.faq.panasonic.com/app/answers/detail/a_id/29482/kw/2 948 2Device: ApplicationFAQ  【 System  Initial  S etup 】
9Q A