Panasonic Home Network System Faq Information
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Qu estion Answer B3 How do I register additional Android mobile device to the Hub KX - HNB600? After you have used your mobile device to perform the initial setup procedure, you can add other mobile devices to the system (up to 8 in total). Before following this procedure, make sure you have completed the Initial Setup procedure. 1. Using the mobile device that you want to register, download the [Home Network ] app and then start the app. 2. Accept the Terms of Use. 3. Tap [Add M obile Device]. 4. W hen prompted, press the [W i - Fi SETUP] button on the Hub. - Your mobile device will be registered to the Hub. 5. W hen prompted, follow the on - screen instructions and enter the password used to log in to the Hub while away from home. 6. Follow the on - screen instructions to complete setup. The app’s home screen is displayed when complete. W atch the following video for a demonstration of the described process . http://channel.panasonic.com/contents/1 47 66/ http :// eng - ca.faq.panasonic.com/app/answers/detail/a_id/29484/kw/2 948 4 Device: System Initial S etupFAQ 【 System Initial S etup 】 10Que stion Answer B4 How to register additional iOS devices to the KX - HNB600 Hub using the Panasonic Home Network App. - Instructional Video – How to register additional iOS devices to the KX - HNB600 Hub using the Panasonic Home Network App. http://eng - ca.faq.panasonic.com/app/answers/detail/a_id/32354/kw/3 235 4 B5 W hat should I check if I can't complete the initial setup? 1) Your smartphone must meet the following requirement: iPhone® 4 or later, iPad® , or iPad mini™ (iOS 6.0 or later) or an Android™ device (Android 4.0 or later) 2) Confirm the Hub is powered on and your wireless router (Home W i - Fi) is operating properly . 3) Confirm that your mobile device W i - Fi is ON and is connected to your home W i - Fi network 4) Confirm that the password entered for your home W i - Fi network during setup is correct . Note: During initial setup the Hub must be connected to the same home W i - Fi network as your mobile device. If you have a multiple routers, confirm that the W i - Fi connection on your mobile device does not shift automatically to other W i - Fi network .Device: Application Q A Q A
Ques tion Answer B6 W hy do I need to create password during setup? 1) This password will be required when you access to the system outside of your home W i - Fi network. 2) This password will also be required when adding other mobile devices to the system. B7 How do I reset the Hub and re - start the initial setup? 1) Disconnect the AC adaptor from the Hub. 2) W hile pressing the W i - Fi SETUP button on the rear of the Hub and the CAM ERA and OTHER DEVICE buttons on the side of the Hub (total 3 buttons), connect the AC adaptor to the Hub. Do not release the buttons yet. 3) Continue to hold the buttons down until the Hub’s LED indicator lights in yellow, then release the buttons. 4) W ait for the Hub’s LED indicator to light in green (about 2 minutes). 5) Press and hold the W i - Fi SETUP button until the Hub’s LED indicator blinks in green. 6) W ait for the Hub’s LED indicator to light in red. (The Hub has been successfully reset.) 7) Disconnect the AC adaptor from the Hub and then connect it again to restart the Hub. B8 W hy do I get a message "Hub time out" during the initial setup? The Hub will stop the registration mode in 10 minutes if there is no activity. Reset the Hub and start over again. 1) Disconnect the AC adaptor from the Hub. 2) W hile pressing the W i - Fi SETUP button on the rear of the Hub and the CAM ERA and OTHER DEVICE buttons on the side of the Hub (total 3 buttons), connect the AC adaptor to the Hub. Do not release the buttons yet. 3) Continue to hold the buttons down until the Hub’s LED indicator lights in yellow, then release the buttons. 4) W ait for the Hub’s LED indicator to light in green (about 2 minutes). 5) Press and hold the W i - Fi SETUP button until the Hub’s LED indicator blinks in green. 6) W ait for the Hub’s LED indicator to light in red. ( The Hub has been successfully reset.) 7) Disconnect the AC adaptor from the Hub and then connect it again to restart the Hub. B9 W hat is the "Login password" when adding another mobile device? The Password created during the initial setup. Ask the person who created the password. Note: If you do not remember the password refer to "How do I reset the Hub and re - start the initial setup?"Device: System Initial S etupFAQ 【 System Initial S etup 】 11Q A
Que stion Answer C1 W hich mobile devices are supported? 1) iPhone® 4 or later, iPad® , or iPad mini (iOS 6.0 or later) 2) Android™ device (Android 4.0 or later) C2 W here can I download the app? Search for "Panasonic Home Network System" Android - G oogle play iOS - App store OR Android: https:// play.google.com/store/apps/details?id=com.panasonic.psn.andr oid.hmdect iOS : https:// itunes.apple.com/app/id918066994 C3 W ho is allowed to Arm or Disarm the system? Anyone who has their mobile device registered to the system. C4 W hat is the default setting of exit delay? 3 minutes C5 Can I watch the camera live view through PC? No. The system can be accessed using the Panasonic Home Network App. on mobile smart devices. C6 Can I view the cameras on my smart TV? No. You can view the cameras on your mobile devices using the Home Network APP . If you want to view the recorded movie of the micro SD card in the Hub, you can view the movie on your PC by using the SD card. C7 How many live cameras can I view at the same time? You can view up to 4 cameras. C8 How many cameras can record at the same time? You can record up to 4 cameras. C9 How many mobile devices can access the cameras live view at the same time? W hen connected to home W i - Fi, 4 mobile devices can view the camera at the same time. W hen remotely connected, one mobile device can view the camera at once. C10 Do I get a notification when micro SD gets full? Yes . In case the remaining recording time of the micro SD card become less than on hour, you also receive the notification. If the micro SD gets full, the new movie will be overwritten to the SD card. C11 W ill I be notified when a battery operated device battery level is low. Yes via notification. C12 W hat should I do if I forget the password for remote access? To reset the password your mobile device has to be connected to the same home W i - Fi network as your Hub. 1 . From APP home page press [Settings]. 2 . Select [G eneral]. 3 . Select [Change Login Password] C13 W hy is "Device is in use" displayed? 1) Another user (i.e., mobile device) is already accessing the Hub, the same screen, or the same feature. 2) Up to 4 mobile devices can access to the camera live view at a time when connected to the home W i - Fi network. 3) Only one mobile device can access to the camera live view remotely. In addition, only 3 mobile devices can access to the camera live view at a time when connected to the home W i - Fi network. 4) W hen 3 or more cameras are recording, only 2 mobile device can access to the camera live view.FAQ 【 Application 】 12Q A
Que stion Answer C14 How do I register a Login password for the Home Network App? 1. From the Home Network app home screen, tap [Settings]. 2. Tap [G eneral]. 3. Tap [Change Login Password]. 4. Enter the desired password and then tap [OK]. 5. To display the characters that you have entered, turn on the [Show Password] checkbox . - The password must be at least 8 characters long. 6. Tap [OK]. C15 I can not remember the names I assigned to my sensors and smart plugs, how can I determine which name is for what? If you register a large number of sensors or smart plugs to the Hub, you may forget which name is assigned to each device. For W indow/door sensors 1 . Close all the windows and doors that have sensors attached to them. 2. Open one window or door. You can find the name of the corresponding window/door sensor by checking the sensor status screen: the corresponding window/door sensor will be listed as “open”. For M otion sensors 1. Set the security system to [Out Arm] mode. 2. Trigger one motion sensor. You can find the name of the corresponding motion sensor by checking the sensor status screen: the corresponding motion sensor will be listed as “TBD”. For Smart plugs 1. Turn off all smart plugs. 2. Turn on one smart plug. You can find the name of the corresponding smart plug by checking which smart plug’s LED indicator is lit in green. C16 W hile using the remote app I was disconnected, why did this happen? M ake sure that you are only connecting on one mobile device at a time. Only one mobile device can access this product while away from home, if a second mobile device connects to this product while away from home, the first mobile device is disconnected. Communications may be interrupted depending on network conditions and wireless signal quality. C17 W hy can't I find the Home Network App on my iPad/iPad mini? Please select ''iPhone only'' and search for “Panasonic Home Network System”.FAQ 【 Application 】 13Q A
Qu estion Answer D1 How many digital cordless handsets (KX - HNH100) can I connect to the KX - HNB600 Hub? You can have a total of 6 handsets, model KX - HNH100. D2 W hat is AM R/DISARM button on the handset used for? This is a dedicated button to change the mode to “Arm: At Home”, “Arm: Away” and “Disarm” easily. D3 How do you adjust the Alert volume on the handset? You can adjust the alert volume heard during "At Home" mode and "Away" mode by pressing the "M enu" on the handset, select "Home Network" scroll to "Settings" and scroll to select At Home and/or Away mode. - At Home and Away: Alert volume: The volume of the alert that sounds when the system is not disarmed within the entry delay time. - At Home and Away: Entry alert volume: The volume of the alert that sounds during the entry delay time. - Away : Exit alert volume: The volume of alert that sounds during exit delay time. D4 W hat is the default "PIN" for ARM /DISARM on the handset? You must enter the PIN to disarm or stop alerting. The default PIN is “0000”. W e recommend changing the disarm PIN. W hen you change the disarm PIN, please make note of the new PIN. The unit will not reveal the PIN to you. If you forget the PIN, contact an authorized service center . D5 W hat if I forget DISARM password for the handset? The default PIN is 0000 but if you've changed it, please contact an authorized service center. To reset the PIN to 000 0 1. From the [Home Network] app home screen, tap [Settings]. 2. Tap [Reset Hub]. 3 . Tap [Hub Settings] Note : All network - related settings will be reset to the default settings and W i - Fi initial setup is required. No other information will be deleted. D6 The answering machine will not record new messages, what could the problem be? Possible causes - The answering system is turned off. Turn it on. - The message memory is full. Erase unnecessary messages. - The recording time is set to “G reeting only”. Change the setting. - Your service provider/telephone company’s Voice M ail service may be answering your calls before the unit’s answering system can answer your calls. Change the unit’s number of rings setting to a lower value, or contact your service provider/telephone company . D7 W hy am I not able to use the alarm and silent mode? The date and time is not set. The time setting of the system is configured with the date and time of the mobile device registered to the Hub. D8 W hy am I not able to set the date and time? You cannot set date and time with the handset. The time setting of the system is configured with the date and time of the mobile device registered to the Hub. D9 I am getting an error message on telephone handset KX - HNH100 that says "Failed To Connect" when I am trying to connect to my W i - Fi network, what could the problem be? Possible cause and solutions, • You entered the wrong password when configuring the Hub to connect to your wireless router . Confirm the password and try again. • If your wireless router is configured to use a hexadecimal password, enter the correct password using numbers 0 - 9 and letters a - f. • If you have configured your wireless router to use M AC address filtering, make sure you add the Hub’s M AC address to the list of authorized M AC addresses. D10 W hen trying to record a greeting message on the handset KX - HNH100 I am getting a message of "Error!!" on the telephone display, what is wrong? The greeting message is to short, re - record a longer greeting.FAQ 【 Cordless Handset 】 14Q A
Question Answer D11 I am getting an error message on telephone handset KX - HNH100 that says "Cannot obtain IP address" when I am trying to connect to my W i - Fi network, what could the problem be? Your wireless router does not support DHCP, or the DHCP feature of your wireless router is turned off. If your wireless router supports DHCP, make sure that its DHCP feature is turned on. If DHCP is not available, set the Hub’s IP settings manually. D12 I am getting an error message on telephone handset KX - HNH100 that says "No link. Reconnect Hub AC adaptor." W hat could the problem be? Possible causes, • The handset has lost communication with the Hub. M ove closer to the Hub and try again . • Unplug the Hub’s AC adaptor to reset the unit. Reconnect the adaptor and try again. • The handset’s registration may have been cancelled. Re - register the handset. D13 I am getting an error message on telephone handset KX - HNH100 that says "Hub no power" W hat could the problem be? Possible causes, • The handset has lost communication with the Hub. M ove closer to the Hub and try again . • Unplug the Hub’s AC adaptor to reset the unit. Reconnect the adaptor and try again. • The handset’s registration may have been cancelled. Re - register the handset. D14 How do I display the smart plug status on the telephone handset KX - HNH100? To display the status of a smart plug by using a telephone handset: Press [M ENU # 8 0 2] Press the [ ▲ ] or the [ ▼ ] button to select the desired area. Press [SELECT] Press the [ ▲ ] or the [ ▼ ] button to select “Smart Plug status” Press [SELECT] Press the [ ▲ ] or the [ ▼ ] button to select the desired smart plug.FAQ 【 Cordless Handset 】 15Q A
Qu estion Answer D15 How can I turn a smart plug on or off using the telephone handset KX - HNH100? There are 3 ways to turn smart plugs on and off. 1. All smart plugs can be turned on or off at once. 2. All smart plugs in a selected area can be turned on or off at once. 3. Individual smart plugs can be turned on or off. Turning all plugs on or off at once 1 . Press [M ENU # 8 0 2] 2. Press the [ ▲ ] or the [ ▼ ] button to select “All locations” 3. Press [SELECT] 4. Press the [ ▲ ] or the [ ▼ ] button to select “All Smart Plugs On” or “All Smart Plugs Off ” 5. Press [SELECT] To turn all smart plugs in a selected area on or off 1. Press [M ENU # 8 0 2] 2. Press the [ ▲ ] or the [ ▼ ] button to select the desired area. 3. Press [SELECT] 4. Press the [ ▲ ] or the [ ▼ ] button to select “All Smart Plugs On” or “All Smart Plugs Off ” 5. Press [SELECT] Note: • The status of smart plugs may fail to change. In this case, an error message indicating the number of the smart plugs that have not changed is displayed. Turning an individual smart plug on or off 1. Press [M ENU # 8 0 2] 2. Press the [ ▲ ] or the [ ▼ ] button to select the desired area. 3. Press [SELECT] 4. Press the [ ▲ ] or the [ ▼ ] button to select “Smart Plug Status” 5. Press [SELECT] 6. Press the [ ▲ ] or the [ ▼ ] button to select the desired smart plug. 7. Press [ON] or [OFF] (Soft key). D16 How do I set or change the disarm PIN from a the KX - HNH100 handset? You must enter the disarm PIN in order to disarm the security system. The default PIN is “0000”. W e recommend changing the disarm PIN. Important: • W hen you change the disarm PIN, please make note of the new PIN. The unit will not reveal the PIN to you. [ M ENU # 8 1 0] ( 1)Enter the current disarm PIN (4 - 8 digits), press [OK]. • Skip this step when setting the disarm PIN for the first time. ( 2)Enter the new disarm PIN (4 - 8 digits), press [OK]. ( 3)Re - enter the new disarm PIN, press [SAVE] Press [OFF ]FAQ 【 Cordless Handset 】 16Q A
Qu estion Answer D17 How can I change the Alert volumes using the telephone KX - HNH100? You can adjust the alert volume heard during At Home mode and Away mode. There are 3 volumes you can adjust: “ Alert volume”: The volume of the alert that sounds when the system is not disarmed within the entry delay time. “ Entry alert volume”: The volume of the alert that sounds during the entry delay time. “ Exit alert volume”: The volume of alert that sounds during exit delay time. How to change the Alert Volume Volume for handset or Hub: 1. For Handset - Press [M ENU # 8 0 3] (At Home) or [M ENU # 8 0 4] (Away) - For Hub - Press [M ENU # * 8 0 3] (At Home) or [M ENU # * 8 0 4] (Away) 2. Press the [ ▲ ] or the [ ▼ ] button to select the desired setting. 3. Press [SAVE] 4. Press [OFF] How to change the Entry Alert Volume Volume for handset or Hub: 1. For handset - Press [M ENU # 8 0 8] (At Home) or [M ENU # 8 0 7] (Away) - For Hub - Press [M ENU # * 8 0 8] (At Home) or [M ENU # * 8 0 7] (Away) 2. Press the [ ▲ ] or the [ ▼ ] button to select the desired setting. 3. Press [SAVE] 4. Press [OFF] How to Change the Exit Alert Volume Volume for Hub: 1. Press [M ENU # 8 0 5] (Away) 2. Press the [ ▲ ] or the [ ▼ ] button to select the desired setting. 3. Press [SAVE] 4. Press [OFF] D18 How can I check the status of the sensors using telephone handset KX - HM H100? The status of each sensor device is shown on the handset. 1. Press [M ENU # 8 0 1] 2. Press the [ ▲ ] or the [ ▼ ] button to select “All locations” or the area in which the desired sensor devices belong to. 3. Press [SELECT] 4. Press the [ ▲ ] or the [ ▼ ] button to select the desired sensor. - Press [REFRESH] to refresh the displayed information . D19 How do I stop an alert using the KX - HNH100 handset? W hen a sensor is triggered, the Hub and handset sound an alert. Use the following procedure to stop the alert. 1. Press [STOP] or [OFF]. 2. Enter the password, and press [OK] Note: • You can also stop the alert by disarming the security system.FAQ 【 Cordless Handset 】 17Q A
Que stion Answer D20 How do I arm or disarm the security system using the KX - HNH100 handset? The security system has 3 modes. 1. “At Home”: Door and window sensors are armed. 2. “Away”: All sensor devices are armed 3. “Disarm”: All sensor devices are disarmed. The Hub LED indicator lights in red when the security mode is set to “At Home” or “Away”. To arm the system: 1. Press the [ARM ] button. 2. Press [ ▲ or ▼ ] to select “At Home” or “Away”. 3. Press [SELECT] If the system is indicating that it has been triggered (such as when the alert is sounding ), the mode cannot be changed to “At Home” and “Away”. Enter the password if prompted, press [OK] If you have not change the PIN from the default PIN, the handset will prompt you to change it. W hen you select “Away”, you need to press [OK] to activate the mode. The Hub sounds an alert for 3 minutes; this gives you time to leave home before the sensors can be triggered (Exit delay time). The sensors will be armed when the alert stops. Note: • If the system detects that a window or door is still open when you arm the security system, the handset will notify you. Close the window or door and then press [OK]. To disarm the system: 1. Press the [ARM ] (Disarm) button. 2. Press [ ▲ or ▼ ] to select “Disarm” 3. Press [SELECT] 4. Enter the password, press [OK] Note: • By default, after door sensors and motion sensors make a detection, the system gives you 3 minutes to disarm the system (Entry delay time). During this time, the entry delay alert will sound. If you do not disarm the system in time, the sensors are triggered and the security alert sounds. D21 How do I record a personal greeting message (OG M )? KX - HNH100 To record a personal greeting message: 1. Press [M ENU # 3 0 2] 2. Press [ ▲ or ▼ ] to select “Yes” press [SELECT] 3. After a beep sounds, hold the handset about 20 cm (8 inches) away and speak clearly into the microphone (2 minutes max.). 4. Press [STOP] to stop recording. 5. Press [OFF] D22 How do I turn the answering machine off? To Turn the answering machine OFF: 1. Press [M ENU # 3 2 8] "Answer OFF" is announced. 2. Press [OFF] D23 How do I turn the answering machine on? You must activate the answering system before you can use it. The answering system is disabled by default. Once activated the answering machine can be turned on. To activate the answering machine: 1. Press [M ENU # 3 4 3] 2. Press [ ▲ or ▼ ] to select "ON" 3. Press [SAVE] 4. Press the [OFF] button. To Turn the answering machine ON: 5. Press [M ENU # 3 2 7] answer on is announced. 6. Press the [OFF] button.FAQ 【 Cordless Handset 】 18Q A
Qu estion Answer D24 M y calls go to my voice mail service, how can I stop this? M ake sure the answering machine is activated, turned on and adjust the ring count on the answering machine to less than the voice mail (service from your telephone company) ring count. If you do not want to use the Voice mail service from your telephone company contact them to turn the service off. To use the built in answering machine you must first activate it, and then turn it on. To activate the answering machine: 1. Press [M ENU # 3 4 3] 2. Press [ ▲ or ▼ ] to select "ON" 3. Press [SAVE] 4. Press the [OFF] button. To Turn the answering machine ON: 1. Press [M ENU # 3 2 7] answer on is announced. 2. Press the [OFF] button. To set the answering machine ring count: 1. Press [M ENU # 2 1 1] 2. Press [ ▲ or ▼ ] to select the desired ring count 3. Press [SAVE] 4. Press [OFF] D25 Can I set an alarm on the handset to go off at the same time each day? Yes 1. Press [M ENU # 7 2 0] 2. Press the [ ▲ ] or the [ ▼ ] buttons to select the desired alarm option (OFF, Once, Daily ) 3. Press [SELECT] 4. Enter the desired month and date, press [OK] 5. Set the desired time. 6. Press the [*] button to select “AM ” or “PM ”, press [OK] 7. Press the [ ▲ ] or the [ ▼ ] buttons to select the desired alarm tone, press [SAVE] - W e recommend selecting a different ringer tone from the one used for outside calls . 8. Press [SELECT] then [OFF] Note: • To stop the alarm, press [OFF] or place the handset on the charger. • W hen the handset is in use, the alarm will not sound until the handset is in standby mode . D26 (For USA and Canada only) How do I answer a second call when I am already on a call? If you receive a second call while you are talking on the phone, the handset will let you know by sounding a Call W aiting tone. If caller information is also received, you can confirm the information on the screen and answer the second call. Important: • You may need to subscribe to your phone service provider’s Call W aiting service in order to answer a second call. Consult your phone service provider for information about this feature. 1. Press [CALL W AIT] to answer the 2nd call. 2. To switch between calls, press [CALL W AIT]. Note: • Please contact your service provider telephone company for details and availability of this service in your area.FAQ 【 Cordless Handset 】 19Q A