Panasonic Digital Imaging Systems DP-2310/3010/3510/4510/6010 Operating Instructions

Troubleshooting
211
Problem Solving
When something unusual occurs, the display may show one of the Information Codes  listed below.  These
will help you to identify and correct the problem.
Information Codes
Info. 
CodeMeaning Possible Action Page
030 Document is misfeeding. 1. Reload the document properly. 
2. Remove the document jam.
3. Adjust ADF.19
031 Document paper is too long or jammed.
Document length exceeds 78.8 inches (2 meters).1. Reload the document properly. 
2. Remove the document jam.19...

Troubleshooting
212
Information Codes
492/493/ 
494Communication error occurred while receiving. Check with the other party. --
495 Telephone line disconnected. Check with the other party. --
501/502/
504Communication error occurred using the internal V.34 
Modem.Check with the other party. --
540/541/ 
542/
543/544Communication error occurred while transmitting. 1. Reload the document and send again.
2. Check with the other party.--
550 Telephone line disconnected. Check with the other party. --...

Troubleshooting
213
Information Codes
Problem SolvingNOTE1. After identifying the problem and verifying the recommended action, if the information Codes
keep reoccuring or for help on Information Codes that appear on your machine but are not
listed above, please contact your local Panasonic Authorized Dealer.
(For mechanical failures, see the Troubleshooting section in the Operating Instructions (For
Copier) )  720 Cannot connect to the POP Server. (Incorrect POP 
Server IP Address) POP Server is...

Troubleshooting
214
The Verification Stamp contains ink.  When the stamp mark appears faded or hard to see, the stamp should
be replaced or refilled with ink.
[For DP-3510/4510/6010]
To remove the Stamp
Verification Stamp
1Open the ADF Input Tray.
2Open the Inner Cover with holding the green labeled tab.
3Lift up the ADF Tray.
4Open the Exit Guide while holding the green labeled tab.
P9250577 

Troubleshooting
215
Verification Stamp
Problem Solving
NOTE1. Please contact your local Authorized Panasonic Dealer to purchase a new stamp. 
2. Stamp ink refills can be purchased from a stationary store. Use blue Shachihata X Stamp ink
(No. 22113) or its equivalent.
51. Remove by pulling the Stamp Assembly upward.
2. Remove the Stamp. Replace the stamp with a new one or
refill the stamp with a few drops of the specified ink into
the back of the stamp.
Verification Stamp Order No.:
       DZHT000027 (for...

Troubleshooting
216
Verification Stamp
[For DP-2310/3010]
To remove the Stamp
NOTE1. Please contact your local Authorized Panasonic Dealer to purchase a new stamp. 
2. Stamp ink refills can be purchased from a stationary store. Use blue Shachihata X Stamp ink
(No. 22113) or its equivalent.
1Open the ADF Input Tray.
2Open the ADF Exit Cover.
31. Remove by pulling the Stamp Assembly upward.
2. Remove the Stamp. Replace the stamp with a new one or
refill the stamp with a few drops of the specified ink into...

Troubleshooting
217
Problem Solving
If you do not hear a dial tone when the   key is pressed or the incoming call does not ring on
your machine (No automatic receive).
Checking the Telephone Line
1Unplug the Telephone Line Cable from the
telephone jack that was supplied by the
telephone company.
2Plug a different regular telephone into the
same telephone jack.
3Check for dial tone through the handset.  If
there is still no dial tone, report it to your local
telephone company.
or
Call from another...

memo
218 

219  Appendix
Appendix
Specifications
[ For G3 Facsimile ]
CompatibilityITU-T Group 3
Coding SchemeJBIG, MH, MR, MMR (Conforms to ITU-T Recommendations)
Modem TypeITU-T  V.34, V.17, V.33, V.29, V.27 ter and V.21 
Modem Speed2,400 - 33,600 bps
Document SizeLedger/Legal/Letter/Letter-R/Invoice/Invoice-R
Max :  Platen Glass :   11 x 17 (Ledger)
ADF :   11.7 (Originals Width)
Min : Platen Glass :  No Minimum
ADF :   5.5 x 8.5 (Invoice)
Scanning MethodSheet Feeding with CCD type image sensor
Effective...

Specifications
220
[ For Internet Fax (Email) ]
Standard Compliance10Base-T Ethernet (IEEE 802.3), 100Base-TX Fast Ethernet (IEEE802.3u)
Connector Interfaces10/100 Base-TX port: RJ-45
Compatibility IETF RFC 2305, ITU-T T.37
Communication ProtocolTCP/IP, SMTP, POP3. MIME
File FormatTIFF MH [IETF RFC 2301 Profile S, F, J]
PDF (DP-2310/3010 only)
Email Receiving WidthMaximum LEDGER size