Palm M500 Handheld Instructions Manual

							Appendix A Page 231
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note:Changing the HotSync setting from the default affects 
only the next HotSync operation. Thereafter, the HotSync 
Actions revert to their default settings. To use a new 
setting on an ongoing basis, select the Set As Default box. 
Thereafter, whatever you selected as the default setting is 
used when you click the Default button in the Custom 
dialog.
7. Click OK.
8. Repeat steps 4 through 7 to change conduit settings for other 
applications.
9. Click Done to activate your settings.
10. Perform a HotSync operation. 
						

							Page 232  Maintaining Your Handheld
To restore your data from a Macintosh after a hard reset:
1. Double-click the HotSync Manager in the Palm folder.
2. From the HotSync menu, choose Conduit Settings.
3. From the Users pop-up menu, select the appropriate user name.
4. Select an application from the list.
5. Click Conduit Settings.
6. Click Macintosh overwrites handheld.
Note:Changing the HotSync setting from the default affects 
only the next HotSync operation. Thereafter, the HotSync 
Actions revert to their default settings. To use a new 
setting on an ongoing basis, click Make Default. 
Thereafter, whatever you selected as the default setting is 
used for HotSync operations.
7. Click OK.
8. Repeat steps 4 through 7 to change conduit settings for other 
applications.
9. Close the Conduit Settings window.
10. Perform a HotSync operation. 
						

							Appendix B Page 233
Appendix B
Frequently Asked 
Questions
If you encounter a problem with your handheld, do not call Technical 
Support until you have reviewed the following list of frequently asked 
questions, and you have also reviewed the following:
nThe README file located in the folder where you installed the 
Palm™ Desktop software on Windows your computer or on your 
installation CD for Macintosh users 
nThe Helpnote folder located in the folder where you installed the 
Palm Desktop software on your Windows computer (or on your 
installation CD) 
nThe Palm Desktop online Help
nThe Palm Desktop software for the Macintosh User’s Guide 
located in the Documentation folder on your installation CD
nThe “Palm Support Assistant” knowledgebase, accessible at 
http://www.palm.com under the Support section
nThe most recent Palm m500 Series handheld HelpNotes on your 
regional web site
If you are still having problems, contact Technical Support. For US 
and International telephone numbers, see the Worldwide Customer 
Support card that comes with your handheld, or go to 
http://
www.palm.com
.
Note:Thousands of third-party add-on applications have been 
written for the Palm OS
® handhelds. Unfortunately, we are not 
able to support such a large number of third-party 
applications. If you are having a problem with a third-party 
application, please contact the developer or publisher of that 
software. 
						

							Page 234  Frequently Asked Questions
Software installation problems
ProblemSolution
The Palm Desktop 
Installer Menu did not 
appear when I inserted 
the CD-ROM into my 
Windows computer.1. Click the Start button.
2. Choose Run from the Start menu.
3. Click Browse.
4. Locate your CD-ROM drive and 
select the Setup.exe file. 
5. Click Open.
6. Click OK.
I cannot install Palm 
Desktop software on my 
Windows computer.Try the following:
1. Disable any virus scanning 
software on your computer.
2. Press 
CTRL-ALT-DELETE and end all 
tasks except Systray and Explorer.
Note:If a dialog with buttons 
appears instead of a list of 
tasks, click the Task List 
button and then end all 
tasks except Systray and 
Explorer.
3. Make sure your computer has at 
least 30 MB of disk space available.
4. Delete all temporary files.
5. Run ScanDisk on your computer.
6. Reinstall Palm Desktop software.
I cannot install Palm 
Desktop software on a 
Macintosh.Try the following:
1. Disable any virus scanning 
software on your Macintosh.
2. Quit any open applications.
3. Make sure your computer has at 
least 25 MB of disk space available.
4. Reinstall Palm Desktop software. 
						

							Appendix B Page 235
Operating problems
ProblemSolution
I don’t see anything 
on my handheld’s 
screen.Try each of these in turn:
nPress an application button to ensure 
your handheld is turned on.
nTap the Contrast icon   in the upper-
right corner of the Graffiti
® writing area, 
if your handheld supports contrast 
adjustment (available on some models). 
If the Contrast dialog box appears, 
adjust the contrast by holding down the 
up scroll button for a few seconds. If this 
doesn’t work, hold the down scroll 
button for a few seconds.
nIf your handheld was exposed to cold, 
make sure it is at room temperature.
nRecharge the unit. 
nPerform a soft reset. If your handheld 
still doesn’t turn on, perform a hard 
reset. See “Resetting your handheld” in 
Appendix A.
Important:  With a hard reset, all records 
and entries stored in your 
handheld are erased. Never 
perform a hard reset unless a 
soft reset does not solve your 
problem. You can restore any 
data previously synchronized 
with your computer during the 
next HotSync
® operation. See 
the online Handbook for 
instructions on restoring your 
data. 
						

							Page 236  Frequently Asked Questions
I get a warning 
message telling me 
my handheld 
memory is full. nPurge records from Date Book and To 
Do List. This deletes To Do List items 
and past Date Book events from the 
memory of your handheld. See 
“Purging records” in Chapter 5. You 
may need to perform a HotSync 
operation to recover the memory.
nDelete unused memos and records. If 
necessary, you can save these records. 
See “Deleting records” in Chapter 5.
nIf you have installed additional 
applications on your handheld, remove 
them to recover memory. See 
“Removing applications” in Chapter 3.
My handheld keeps 
turning itself off.Your handheld is designed to turn itself off 
after a period of inactivity. This period can 
be set at one, two, or three minutes. Check 
the Auto-off setting. See “General 
preferences” in Chapter 8.
My handheld is not 
making any sounds.Check the System, Alarm and Game Sound 
settings. See “General preferences” in 
Chapter 8.
My handheld’s LED 
indicator is not 
blinking when 
alarms occur.Check the Alarm LED setting. See “General 
preferences” in Chapter 8.
My handheld does 
not vibrate when 
alarms occur.Check the Alarm Vibrate setting. See 
“General preferences” in Chapter 8.
My handheld has 
frozen. Perform a soft reset. See “Resetting your 
handheld” in Appendix A. 
						

							Appendix B Page 237
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, my handheld 
activates the wrong 
feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 8.
When I tap the Menu 
icon  , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
handheld to 
recognize my 
handwriting.nFor your handheld to recognize 
handwriting input with the stylus, you 
need to use Graffiti writing. See “Using 
Graffiti writing to enter data” in 
Chapter 2.
nMake the Graffiti character strokes in 
the Graffiti writing area, not on the 
display part of the screen.
nWrite Graffiti strokes for letters in the 
left-hand side, and the strokes for 
numbers in the right-hand side of the 
Graffiti writing area.
nMake sure that Graffiti is not shifted into 
extended or punctuation modes. See 
“Using Graffiti writing to enter data” in 
Chapter 2.
nSee “Graffiti tips” in Chapter 2 for tips 
on increasing your accuracy when you 
write Graffiti characters. 
						

							Page 238  Frequently Asked Questions
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your handheld is not set to the current date. 
Make sure the Set Date box in the Date and 
Time Preferences screen displays the current 
date. See “Customizing your handheld” in 
Chapter 1 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-right 
corner). Choose All to display all of the 
records for the application.
nCheck Security and confirm that Private 
Records is set to Show private records.
nIn To Do List, tap Show and see if Show 
Only Due Items is selected.
I am having 
problems listing 
memos the way I 
want to see them.nIf you cannot manually arrange the order of 
the memos in the list screen, check the 
Memo Preferences setting. Make sure that 
Sort by is set to Manual.
nIf you choose to view your memos 
alphabetically on Palm Desktop software 
and then perform a HotSync operation, the 
memos on your handheld still appear in the 
order defined in the Memo Preferences 
setting. In other words, the sort settings you 
use with Palm Desktop software are not 
transferred to your handheld.
I created an event in 
Date Book, but it 
doesn’t appear in the 
Week View.In the Week View, you cannot select 
overlapping events that have the same start 
time. If you have two or more events with the 
same start time, choose the Day View to see the 
overlapping events.
I entered the euro 
symbol, but after a 
HotSync operation it 
doesn’t appear in my 
Palm Desktop 
software.You must have fonts that include the euro 
symbol on your desktop computer. Check 
these web sites for additional information:
http://www.microsoft.com/windows/euro.asp
http://til.info.apple.com/techinfo.nsf/artnum/
n22222 
						

							Appendix B Page 239
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nMake sure the HotSync cradle is 
connected securely.
On a Windows computer try these steps:
nCheck the Windows system tray to 
make sure the HotSync Manager is 
running. If it is not, open Palm Desktop 
software.
nMake sure you selected Local USB or 
Local Serial, as appropriate, from the 
HotSync Manager menu.
nIf you are using the serial cradle, make 
sure you selected the correct serial port 
on the Local tab in the Setup dialog. It 
should be set to the port where you 
connected the HotSync cradle.
On a Macintosh try these steps:
nMake sure HotSync Manager is enabled. 
If it is not, double-click the HotSync 
Manager icon in the Palm folder and 
enable HotSync Manager on the 
HotSync Controls tab.
nIf you are using the optional serial 
cradle, double-click the HotSync 
Manager icon in the Palm folder and 
then click the Serial Port Settings tab. 
Make sure Local is selected and that the 
port selection matches the port where 
your HotSync cradle is attached. 
						

							Page 240  Frequently Asked Questions
I did a HotSync 
operation, but one of 
my applications did 
not synchronize.nOn a Windows computer, click the 
HotSync Manager and choose Custom. 
Check that the correct conduit is active. 
nOn a Macintosh, double-click the 
HotSync Manager icon. From the 
HotSync menu, choose Conduit 
Settings. Select your user name from the 
User pop-up menu, and check that the 
correct conduit is active. 
I am using Outlook 
as my PIM, but I 
cannot do a HotSync 
operation.nClick the HotSync Manager and choose 
Custom. Check that the correct conduit 
is active.
nCheck that the correct conduit is 
installed. Reinstall the HotSync 
Manager and make sure the correct 
conduit is selected.
I cannot launch the 
HotSync Manager.nIf you are using the optional serial 
cradle, or if you are performing a 
HotSync operation using a modem, 
make sure you are not running another 
program, such as America Online, 
CompuServe, or WinFax, that uses the 
serial port you selected in the Setup 
dialog box.
nBackup the Palm Desktop software, 
uninstall it, then reinstall it.
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully.nMake sure your handheld is seated in 
the cradle correctly.
nCheck the connection between the 
HotSync cradle and the USB or serial 
port on your computer.
nMake sure the user name you selected in 
Palm Desktop software matches the 
user name assigned to your handheld.
nMake sure the date on your computer 
matches the date on your handheld. 
nRead the HotSync Log for the user 
account for which you are performing a 
HotSync operation