Palm I705 Wireless Handheld Instructions Manual

							Resetting your handheld
201
3.From the Users pop-up menu, select the appropriate user name.
4.Select an application from the list.
5.Click Conduit Settings, and do one of the following:
The MyPalm Update conduit: Set update options. Enter your Username and 
Password, and select the check box to set these options as a default. 
Other applications: Click Macintosh overwrites handheld.
Changing the HotSync setting from the default affects only the next HotSync 
operation. Thereafter, the HotSync Actions revert to their default settings. To 
use a new setting on an ongoing basis, click Make Default. Thereafter, whatever 
you selected as the default setting is used for HotSync operations.
6.Click OK.
7.Repeat steps 4 through 6 to change conduit settings for other applications.
8.Close the Conduit Settings window.
9.Perform a HotSync operation. 
						

							Appendix A Maintaining Your Handheld
202 
						

							203
APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support 
until you have reviewed the following list of frequently asked questions, and you 
have also reviewed the following:

The README file located in the folder where you installed the Palm™ Desktop 
software on Windows your computer or on your installation CD for Macintosh 
users 

The Palm Desktop online Help

The Palm Desktop software for the Macintosh User’s Guide located in the 
Documentation folder on your installation CD

The “Palm Support Assistant” knowledgebase, accessible at www.palm.com 
under the Support section

The most recent Palm™i700 Series handheld HelpNotes on your regional web 
site
If you are still having problems, contact Technical Support. See the Customer 
Support card that comes with your handheld, or go to 
www.palm.com.
NOTEThousands of third-party add-on applications have been written for the Palm 
OS® handhelds. Unfortunately, we are not able to support such a large number of 
third-party applications. If you are having a problem with a third-party application, 
please contact the developer or publisher of that software. 
						

							Appendix B Frequently Asked Questions
204
Software installation problems
The Palm Desktop Installer Menu 
did not appear when I inserted the 
CD-ROM into my Windows 
computer.1.Click the Start button.
2.Choose Run from the Start menu.
3.Click Browse.
4.Locate your CD-ROM drive and select the Setup.exe file. 
5.Click Open.
6.Click OK.
I cannot install Palm Desktop 
software on my Windows computer.Try the following:
1.Disable any virus scanning software on your computer.
2.Press CTRL-ALT-DELETE and end all tasks except Systray and 
Explorer.
If a dialog with buttons appears instead of a list of tasks, 
click the Task List button and then end all tasks except 
Systray and Explorer.
3.Make sure your computer has at least 30 MB of disk space 
available.
4.Delete all temporary files.
5.Run ScanDisk on your computer.
6.Reinstall Palm Desktop software.
I cannot install Palm Desktop 
software on a Mac computer.Try the following:
1.Disable any virus scanning software on your computer.
2.Quit any open applications.
3.Make sure your computer has at least 25 MB of disk space 
available.
4.Reinstall Palm Desktop software. 
						

							Operating problems
205
Operating problems
I don’t see anything on my 
handheld’s screen.Try each of these in turn:

Press an application button to ensure your handheld is 
turned on.

Tap the Contrast icon   in the upper-right corner of the 
Graffiti
® writing area. If the Contrast dialog box appears, 
adjust the contrast by holdin g dow n the up scroll bu tton  for 
a few seconds. If this doesn’t work, hold the down scroll 
button for a few seconds.

If your handheld was exposed to cold, make sure it is at 
room temperature.

Recharge the unit. 

Perform a soft reset. If your handheld still doesn’t turn on, 
perform a hard reset. See “Resetting your handheld” in 
Appendix A.
IMPORTANTWith a hard reset, all records and entries stored 
in your handheld are erased. Never perform a hard reset 
unless a soft reset does not solve your problem. You can 
restore any data previously synchronized with your computer 
during the next HotSync® operation.
I get a warning message telling me 
my handheld memory is full.
Purge records from Date Book and To Do List. This deletes 
To Do List items and past Date Book events from the 
memory of your handheld. See “Purging records” in 
Chapter 6. You may need to perform a HotSync operation to 
recover the memory.

Delete unused memos and records. If necessary, you can 
save these records. See “Deleting records” in Chapter 6.

If you have installed additional applications on your 
handheld, remove them to recover memory. See “Removing 
applications” in Chapter 6. 
My handheld keeps turning itself off.Your handheld is designed to turn itself off after a period of 
inactivity. This period can be set at one, two, or three minutes. 
Check the Auto-off setting. See “Auto-off delay” in Chapter 17.
My handheld is not making any 
sounds.Check the System, Alarm and Game Sound settings. See 
“System, alarm, and game sounds” in Chapter 17.
My handheld’s indicator light is not 
blinking when alarms occur.Check the Alarm indicator light setting. See “Alarm vibrate 
and indicator light settings” in Chapter 17. 
						

							Appendix B Frequently Asked Questions
206
Tapping and writing problems
My handheld does not vibrate when 
alarms occur.Check the Alarm Vibrate setting. See “Alarm vibrate and 
indicator light settings” in Chapter 17.
My handheld has frozen. Perform a soft reset. See “Resetting your handheld” in 
Appendix A.
When I tap the buttons or screen 
icons, my handheld activates the 
wrong feature. Calibrate the screen. See “Digitizer preferences” in Chapter 17.
When I tap the Menu icon  , 
nothing happens.Not all applications or screens have menus. Try changing to a 
different application.
I can’t get my handheld to recognize 
my handwriting.
For your handheld to recognize handwriting input with the 
stylus, you need to use Graffiti writing. See “Using Graffiti 
writing to enter data” in Chapter 3.

Make the Graffiti character strokes in the Graffiti writing 
area, not on the display part of the screen.

Write Graffiti strokes for letters in the left-hand side, and the 
strokes for numbers in the right-hand side of the Graffiti 
writing area.

Make sure that Graffiti is not shifted into extended or 
punctuation modes. See “Using Graffiti writing to enter 
data” in Chapter 3.

See “Graffiti tips” in Chapter 3 for tips on increasing your 
accuracy when you write Graffiti characters. 
						

							Wireless problems
207
Wireless problems
The signal strength is weak.You can monitor the transmission signal strength using the 
Signal Strength bar graph and text message on the Wireless 
Preferences screen. See “Monitoring the transmission signal” 
in Chapter 4 for more information. Monitor the signal strength 
while you try the following solutions:

Move away from your original location, five to ten feet in 
any direction.

If you’re indoors, stand near a window, or move outdoors.

Open metal blinds on windows.

If you’re in an underground parking lot or other space 
below street level, move to a location above ground.

If you’re in a crowd, move to a less crowded area.

If you’re in a vehicle, keep your handheld level with the 
windshield. The metal frame of the vehicle shields radio 
signals. Mountains and buildings may also block signals.
If you’re outdoors, move away from overhead electrical wires. 
Move from under trees.
I can’t access the network.
Make sure your handheld is activated.

Check the battery icon to verify the battery is charged. See 
“Step 2: Charge your handheld” in Chapter 1.

Make sure the radio is on and within range by verifying the 
indicator light is flashing green. See “Using the indicator 
light” in Chapter 4.

Verify that the signal strength indicator on the radio panel 
shows a strong signal. See “Monitoring the transmission 
signal” in Chapter 4.

The network may be down. Try again later. 
						

							Appendix B Frequently Asked Questions
208
Application problems
I can’t access a web clipping 
application.
Make sure the radio is on and within range by verifying the 
indicator light is flashing green. See “Using the indicator 
light” in Chapter 4.

Try to access the MyPalm™ mobile portal by pressing the 
Wireless button.
–If you can access the MyPalm mobile portal, network 
service is available. It may be that the web clipping 
server currently is not accessible. Try again later.
–If you cannot access the MyPalm mobile portal, network 
service may be down. Try again later.

For questions and support for third-party web clipping 
applications, please contact the software developer directly.
I tapped the Today button, but it 
does not show the correct date.Your handheld is not set to the current date. Make sure the Set 
Date box in the Date and Time Preferences screen displays the 
current date. See “Date and Time preferences” in Chapter 17 for 
more information.
I know I entered some records, but 
they do not appear in the 
application.
Check the Categories pick list (upper-right corner). Choose 
All to display all of the records for the application.

Check Security and confirm that Private Records is set to 
Show private records.

In To Do List, tap Show and see if Show Only Due Items is 
selected.
I am having problems listing memos 
the way I want to see them.
If you cannot manually arrange the order of the memos in 
the list screen, check the Memo Preferences setting. Make 
sure that Sort by is set to Manual.

If you choose to view your memos alphabetically on Palm 
Desktop software and then perform a HotSync operation, 
the memos on your handheld still appear in the order 
defined in the Memo Preferences setting. In other words, the 
sort settings you use with Palm Desktop software are not 
transferred to your handheld.
I created an event in Date Book, but 
it doesn’t appear in the Week View.In the Week View, you cannot select overlapping events that 
have the same start time. If you have two or more events with 
the same start time, choose the Day View to see the overlapping 
events. 
						

							HotSync problems
209
HotSync problems
I cannot do a HotSync operation; 
what should I check to make sure I 
am doing it correctly?
Make sure the HotSync cradle is connected securely.
On a Windows computer try these steps:

Check the Windows system tray to make sure the HotSync 
Manager is running. If it is not, open Palm Desktop 
software.

Make sure you selected Local USB or Local Serial, as 
appropriate, from the HotSync Manager menu.

If you are using the serial cradle, make sure you selected the 
correct serial port on the Local tab in the Setup dialog. It 
should be set to the port where you connected the HotSync 
cradle.
On a Mac computer try these steps:

Make sure HotSync Manager is enabled. If it is not, double-
click the HotSync Manager icon in the Palm folder and 
enable HotSync Manager on the HotSync Controls tab.
If you are using the optional serial cradle, double-click the 
HotSync Manager icon in the Palm folder and then click the 
Serial Port Settings tab. Make sure Local is selected and that the 
port selection matches the port where your HotSync cradle is 
attached.
I did a HotSync operation, but one of 
my applications did not 
synchronize.
On a Windows computer, click the HotSync Manager and 
choose Custom. Check that the correct conduit is active. 

On a Mac computer, double-click the HotSync Manager 
icon. From the HotSync menu, choose Conduit Settings. 
Select your user name from the User pop-up menu, and 
check that the correct conduit is active. 
I am using Outlook as my PIM, but I 
cannot do a HotSync operation.
Click the HotSync Manager and choose Custom. Check that 
the correct conduit is active.

Check that the correct conduit is installed. Reinstall the 
HotSync Manager and make sure the correct conduit is 
selected.
I cannot launch the HotSync 
Manager.
If you are using the optional serial cradle, or if you are 
performing a HotSync operation using a modem, make sure 
you are not running another program, such as America 
Online, that uses the serial port you selected in the Setup 
dialog box.

Backup the Palm Desktop software, uninstall it, then 
reinstall it. 
						

							Appendix B Frequently Asked Questions
210
I tried to do a local HotSync 
operation, but it did not complete 
successfully.
Make sure your handheld is seated in the cradle correctly.

Check the connection between the HotSync cradle and the 
USB or serial port on your computer.

Make sure the user name you selected in Palm Desktop 
software matches the user name assigned to your handheld.

Make sure the date on your computer matches the date on 
your handheld. 

Read the HotSync Log for the user account for which you 
are performing a HotSync operation 
On a Windows computer, try each step in turn:

Make sure HotSync Manager is running. If it is running, 
close it, and restart it. 

Make sure you selected Local USB or Local Serial, as 
appropriate, from the HotSync Manager menu.

If you are using the serial cradle, make sure you selected the 
correct serial port on the Local tab in the Setup dialog. It 
should be set to the port where you connected the HotSync 
cradle.

If you are using the serial cradle, try a lower baud rate 
setting on the Local tab in the Setup dialog.

If you are using the serial cradle, make sure you aren’t 
running a program, such as America Online, that uses the 
serial port you selected in the Setup dialog box.
On a Mac computer, try each step in turn:

Make sure HotSync Manager is enabled on the HotSync 
Controls tab in the HotSync Software Setup window.

If you are using the optional serial cradle, make sure you 
selected Local on the Serial Port Settings tab in the HotSync 
software settings window, and that the Local Setup port 
matches the port where your HotSync cradle is connected.

If you are using the optional serial cradle, try a lower Speed 
setting on the Serial Port Settings tab

If you are using the optional serial cradle, make sure you 
aren’t running a program, such as America Online, fax or 
telephony software, or AppleTalk networking that uses the 
serial port you selected in the Serial Port Settings tab.