Northern Telecom Pc Console 1.1 User Guide

Working with the Attendant main window 35
P0887496 01 Norstar PC Console 1.1 User Guide
The following buttons appear in the call processing area: 
Using the Directory group box
The Directory
 group box is located at the bottom of the Attendant main window. It contains 
tabbed directories showing various views of the extensions on your Norstar telephone system. 
The Directory 
group box also contains buttons and boxes for searching and editing extension 
and employee information.The Target
 box is used to...

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 Working with the Attendant main window
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Search and edit functions in the Directory group box
The buttons and boxes in the Directory
 group box are used to search for and edit employee 
information that appears in the Directory 
list. They are listed below.
indicates the person status of the employee. 
When an option is selected from the drop-
down list box, a corresponding icon appears in 
the first column of the Directory 
list. The 
available options...

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P0887496 01 Norstar PC Console 1.1 User Guide
The Edit Employee Information dialog box.
This dialog box appears when you click the Edit
 button in the Directory 
group box. This is 
where information about employees can be changed or added. For fur ther information, refer to 
Maintaining employee information
 on page 61.
The Edit Employee Information
 dialog box contains the following boxes which are editable 
unless indicated otherwise:
•Name
 box contains the...

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 Working with the Attendant main window
Norstar PC Console 1.1 User Guide P0887496 01
The following buttons appear in the Edit Employee Information
 dialog box:
Directory list
Directory list tab views
There are four Directory
 list views that are accessed by clicking on tabs. They are:
Note:
 The Synchronization
 icon,  , must appear on the Status 
Bar for the information in the Directory
 list to be complete. saves the employee information displayed to the database.
closes the window without saving...

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P0887496 01 Norstar PC Console 1.1 User Guide
Directory list employee and extension information
Each one of the Directory 
list tab views contains the following types of employee and 
extension information.
Note
: The first two columns are not labeled and contain icons only, 
no text. BLF
also displays all extensions that are connected to the 
Norstar ICS. As in Full 
tab view, the BLF 
(Busy Lamp Field) 
tab view includes wireless Companion telephones, Norstar...

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 Working with the Attendant main window
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The remainder of the columns in the Directory
 list are labeled as follows:
Sorting information in the Directory list tabs
Extension and employee information contained in the Directory 
list tabs can be sorted in 
different ways. In the Full
, Assigned 
and Selected 
views, the information is contained in 
columns with headings.
To sort alphabetically by Name
, Notes
 or Department
:
1. In the Directory
 list box,...

P0887496 01 Norstar PC Console 1.1 User Guide
Handling calls
With Norstar PC Console, you can manage calls using either your PC’s mouse or the 
keyboard. When a call comes in, you can respond to the caller either by using the telephone or 
a headset. 
Note
: It is recommended that you use a headset so that your hands 
are free to enter information on your PC.
The basic steps in processing an incoming call with Norstar PC Console include:
answering a call. Refer to A
nswering calls as an attendant on page...

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 Handling calls
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A new incoming call is indicated by a yellow Loop
 button that displays the word Ringing
. 
Information about the call appears around the Loop
 button to assist you in personalized call 
processing:
• A function key name, located above the Loop
 button, (F1 in the example) designates the 
function key on the PC keyboard that relates to the ringing Loop
 button.
• A timer, found above the Loop 
button, indicates in minutes and seconds how...

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2. Answer the call with your company greeting and determine from the caller to whom they 
wish to speak. If you are answering a call from this number and/or company for the first 
time, you can enter caller information. For further information, refer to The Edit Caller 
Information dialog box on page 33. If you are not, refer to Finding the called person’s 
extension and placing it in the Target box on page 43.
To release or hang up a call:...

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 Handling calls
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Using the Directory tab views
The tab view area in the Directory
 group box contains various views of extensions. 
To search by Extension or Name:
1. Click the Full
, BLF
, Assigned
 or Selected
 tab.
2. Click the extension, the name or the department of the employee being called in the list. 
The name and/or extension number now appears in the Target
 box.
3. Click Transfer
.
Using the Directory Find box
Use the Directory Find 
box to...