Northern Telecom Pc Console 1.1 User Guide

Getting started 15
P0887496 01 Norstar PC Console 1.1 User Guide
When the attendant needs to leave the position, the backup attendant position can be 
activated by using the OUT
 button,  , on the Attendant main window. This button indicates 
that the attendant is no longer present at the station and that all calls should be diverted to the 
specified position. After clicking  , the attendant can complete the calls currently in 
progress on the Attendant main window. New calls are displayed at the absent...

16
 Getting started
Norstar PC Console 1.1 User Guide P0887496 01
To define the overflow extension:
1. On the Options
 tab on the Options 
dialog box, click the Extension
 box in the Redirect 
calls to
 group box.
2. Type the overflow attendant’s extension number.
3. Select Call overflow occurs
 to redirect calls when all of the main attendant’s Loop 
buttons are busy with calls.
Assistant attendant setup
An assistant attendant provides call coverage for one or more extensions in the system. This 
means...

Getting started 17
P0887496 01 Norstar PC Console 1.1 User Guide
Setting up other attendant features
Attendant features for the different setups are configured through the Options 
dialog box. On 
the Tools
 menu, click Options
 to display this dialog box. 
The Options
 tab is displayed when the Options
 dialog box first opens. It is divided up into the 
following group boxes.
Group box Description
Pop “Call Notification” 
dialog box whensets the Call Notification
 dialog box to pop onto the 
screen....

18
 Getting started
Norstar PC Console 1.1 User Guide P0887496 01
Notifying the attendant of incoming calls
There are two ways an attendant can be notified of incoming calls:
• When the attendant is busy working on other activities in Windows, Norstar PC Console is 
usually minimized on the Windows taskbar. The attendant can be notified of incoming calls 
with a Call Notification 
dialog box. The attendant can answer the call by clicking Take
 on 
the dialog box or ignore the call, allowing another...

Getting started 19
P0887496 01 Norstar PC Console 1.1 User Guide
Setting the Attendant Selected option
In addition to the Full
 tab in the Directory
 group box of the Attendant main window, there is a 
Selected
 tab that allows the attendant to view a selected subset of the full directory. This is 
particularly useful when the attendant’s incoming calls are directed to a limited number of 
extensions. 
To display selected extensions in the Directory
 group box of the Attendant main window:
1. Click...

20
 Getting started
Norstar PC Console 1.1 User Guide P0887496 01 

P0887496 01 Norstar PC Console 1.1 User Guide
Working with the Attendant main window
This section explains how to use the buttons and group boxes on the Norstar PC Console 
Attendant main window with the mouse and the keyboard.
Components of the Attendant main window
The Norstar PC Console Attendant main window includes the following:
• title bar
• menu bar
•toolbar
•Loop
 buttons
•Caller Information
 group box
• call processing area
•Directory
 group box
•Status Bar
Components of the Attendant main...

22
 Working with the Attendant main window
Norstar PC Console 1.1 User Guide P0887496 01
Title bar
The title bar is located at the top of the Attendant main window. The program icon that appears 
on the left side of the title bar when clicked contains: Restore, Move, Size, Minimize, Maximize, 
and Close. The telephone icon and the program title, Norstar PC Console Attendant is 
displayed. On the right side are the Windows standard Minimize
, Maximize
 and Close
 
buttons.
Menu bar
The menu bar, located...

Working with the Attendant main window 23
P0887496 01 Norstar PC Console 1.1 User Guide
Directory group box
The Directory
 group box, located at the bottom of the Attendant main window, consists of 
three parts:
Status Bar
The Status Bar, located at the bottom of the Attendant main window, toggles between being 
displayed and not being displayed. 
To display the Status Bar: 
1. Click on the View
 menu.
2. Click on the Status Bar
 menu item. A checkmark is displayed.
The Status Bar provides the following...

24
 Working with the Attendant main window
Norstar PC Console 1.1 User Guide P0887496 01
Using the menu bar 
The menu bar displays the drop-down menus available from the Norstar PC Console 
Attendant main window. From these drop-down menus you can access many of the features 
available on Norstar PC Console. 
The menu bar is always visible on the Attendant main window. Help tips appear in the Status 
Bar at the bottom of the Attendant main window when the mouse moves over the commands 
in the drop-down...