Northern Telecom Pc Console 1.1 User Guide

Working with the Attendant main window 25
P0887496 01 Norstar PC Console 1.1 User Guide
View menu
The View
 menu commands are:
Tools menu
The Tools
 menu commands are: Transfer Paste
transfers a call to the number in the Clipboard.
Caller Information...
opens the Edit Caller Information
 dialog box. The Edit 
button in the Caller Information
 group box performs the 
same function. Refer to The Edit Caller Information dialog 
box on page 33 and Maintaining caller information on page 
57.
Employee...

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 Working with the Attendant main window
Norstar PC Console 1.1 User Guide P0887496 01
Transfer menu
The Transfer
 menu commands are: Options…
opens the Options
 dialog box which has three tabs.
The Options
 tab:
allows you to assign the Server ID, enter the Attendant 
extension, select the conditions for making the Norstar PC 
Console Attendant main window appear, and select the 
conditions for call redirection.
The Assigned
 tab:
allows you to choose extensions to appear in the Assigned 
tab...

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P0887496 01 Norstar PC Console 1.1 User Guide
Caller menu
The Caller
 menu commands are: Transfer to Target
transfers the active call to the extension in the Target
 box. 
The Transfer
 button performs the same function.
Screen Transfer
screens a call transfer of an active call to the extension 
number in the Target 
box. The caller is automatically put on-
hold when the Screen Transfer
 menu option is clicked and 
then connected when you click Transfer Now
 in...

28
 Working with the Attendant main window
Norstar PC Console 1.1 User Guide P0887496 01
Target menu
The Target
 menu commands are: Join Caller
connects two callers by joining the active call with the call 
that is on hold. Refer to Linking and Joining calls
 on page 
50.
View Parked Calls...
opens the Parked Calls
 dialog box which displays all calls 
parked by all attendants. A call can be retrieved by any 
Norstar PC Console attendant or from any telephone in the 
Norstar ICS. For more information,...

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P0887496 01 Norstar PC Console 1.1 User Guide
Attendant menu
The Attendant
 menu commands are:
Help menu
The Help
 menu options include:
Using the toolbar
The toolbar contains several buttons that provide quick and easy access to some of the 
Norstar PC Console functions. 
To display the toolbar:
1. Click on the View
 menu.
2. Click on the Toolbar
 command. The toolbar is displayed across the top of the Attendant 
main window below the menu bar. In
acts as a...

30
 Working with the Attendant main window
Norstar PC Console 1.1 User Guide P0887496 01
The toolbar contains the following:.
The IN
 and OUT
 buttons are used to indicate whether or not 
you are able to take calls.
Note
:  Redirection of calls to a backup extension must 
be set in the Options
 dialog box which is 
accessed from the Tools 
menu.
The Link
 button is used to access Centrex/CO line features 
(such as off-premise transfer or conference) or other 
systems or carriers while on an outside call....

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P0887496 01 Norstar PC Console 1.1 User Guide
A total of six Loop 
buttons, labeled F1 to F6, are located on 
the left side of the Attendant main window and are used to 
answer a call. Each Loop
 button represents a potential call 
in-progress. The color of a Loop
 button and the displayed 
word indicate the type of call activity occurring. 
Loop buttons can be hidden or displayed, depending on your 
preference. Click View
 and then Hide Loop Buttons
. When 
a...

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 Working with the Attendant main window
Norstar PC Console 1.1 User Guide P0887496 01
Using the Caller Information group box
The Caller Information 
group box is located in the top, center of the Attendant main window. 
It contains information about the caller that is automatically filled into the boxes by Norstar PC 
Console when a call is answered.
The Caller Information
 group box includes:
•Name
, Caller Type
 (Unclassified, Personal, Employee, Vendor, or Customer), Company
 
and Note
 box...

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P0887496 01 Norstar PC Console 1.1 User Guide
The Edit Caller Information dialog box
This dialog box is displayed when you click the Edit 
button in the Caller Information
 group 
box. This is where information about callers is changed or added.
The Edit Caller Information
 dialog box contains the following boxes. Most are editable unless 
otherwise indicated.
•Name
 box contains the caller’s name. A first time caller name would be the Caller ID name 
provided by...

34
 Working with the Attendant main window
Norstar PC Console 1.1 User Guide P0887496 01
 The following buttons appear in the Edit Caller Information
 dialog box:
Using the call processing area
The call processing area is found at the top right of the Attendant main window and includes:
•the Target
 box
• a series of buttons including: Transfer
, Page
, VMTransfer
, Screen
, Call
, Camp On
 and 
Link Transfer
.  
saves the caller record displayed in the boxes of the Edit 
Caller Information
 dialog box...