Northern Telecom Pc Console 1.1 User Guide

P0887496 01 Norstar PC Console 1.1 User Guide
Understanding Norstar PC Console
Norstar PC Console is a client/server software application that consists of the following three 
interrelated programs operating together under a Windows operating systems:
• Server program. Refer to Server program
 on page 5 
• Attendant program. Refer to Attendant program
 on page 5 
• Reports program. Refer to Reports program
 on page 6 
Server program
The Server program communicates with your Norstar Integrated...

6
 Understanding Norstar PC Console
Norstar PC Console 1.1 User Guide P0887496 01
Reports program
The Reports program provides information about incoming calls to your company. Reports can 
help you identify trends and find answers to questions before they become problems. You can 
request a report from any PC with an Attendant program and view the report in the Reports 
window or print it on an attached printer.
Norstar PC Console features
There are many features and benefits associated with Norstar PC...

Understanding Norstar PC Console 7
P0887496 01 Norstar PC Console 1.1 User Guide
Attractiveness of PC compatibility
Norstar PC Console has combined telecommunications with personal computing to make the 
attendant’s job easier, faster, and more efficient.
Attendant types
Each PC that has the Attendant program installed is set up to handle calls either as a main 
attendant, overflow attendant, backup attendant or assistant attendant. Each attendant type 
provides flexibility in responding to calls. This...

8
 Understanding Norstar PC Console
Norstar PC Console 1.1 User Guide P0887496 01 

P0887496 01 Norstar PC Console 1.1 User Guide
Getting started
Once your Norstar PC Console system is set up and checked by the installer or system 
administrator, you can use the Norstar PC Console programs. Before you handle calls, you 
should know how to start and exit from Norstar PC Console on your PC. For starting the 
programs for the first time, refer to Initializing and configuring the Attendant program
 on page 
12.
Starting the Server program
You must start the Server program before the...

10
 Getting started
Norstar PC Console 1.1 User Guide P0887496 01
Shutting down the Server program
We recommend that you leave the Server program running at all times. In the event you must 
shut it down, perform the following steps.
To shutdown the Server program:
1. On the Server PC, click the Norstar PC Console Server
 button on the taskbar to restore 
the Norstar PC Console Server 
window (if it is not already open). 
2. Click File
 and then click Exit
. A dialog box appears asking if you want to...

Getting started 11
P0887496 01 Norstar PC Console 1.1 User Guide
Minimizing and maximizing the Attendant main window
The Attendant main window can be minimized or maximized depending on your needs.
To minimize the Attendant main window:
1. Click Minimize
,   , in the title bar. The Attendant main window minimizes. 
To maximize or re-open the Attendant main window:
1. Click the Norstar PC Console Attendant 
button,  , on the 
taskbar.
Shutting down the Attendant program
To shutdown the Attendant program:...

12
 Getting started
Norstar PC Console 1.1 User Guide P0887496 01
Initializing and configuring the Attendant program
Each PC that has the Attendant program installed must be set up to handle calls either as a 
full-time main attendant, part-time main attendant, backup attendant, overflow attendant or 
assistant attendant.
Starting the Attendant program for the first time
Now that the Server program is set up and operational, the Attendant program can be started 
and set up.
To start and set up the...

Getting started 13
P0887496 01 Norstar PC Console 1.1 User Guide
7. Click Close
. The Norstar PC Console Attendant 
window main window appears. 
8. As soon as the Attendant program begins communicating with the Server program, the 
Server
 icon,  , appears in the Status Bar at the bottom of the Attendant main window. 
The Attendant program obtains setup information from the Server program. As this 
happens, the individual Norstar telephone extensions appear in the Directory
 group box 
on the Attendant...

14
 Getting started
Norstar PC Console 1.1 User Guide P0887496 01
Once the settings are completed, the Attendant program displays all incoming calls to the 
attendant’s telephone which appear on the Attendant main window as a yellow Ringing Loop
 
button. If the attendant’s telephone has been programmed to receive all incoming calls for the 
company, that is as a main attendant, then the Norstar PC Console Attendant program now 
also displays those calls.
In order to receive and make calls properly, the...