Northern Telecom Pc Console 1.1 User Guide

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P0887496 01 Norstar PC Console 1.1 User Guide
To point to a database using Select
:
1. Click Select
. The Open
 dialog box appears.
2. Click the Look
 in
 box. 
3. In the drop-down list, locate and click Hard drive (C:)
, then click Program Files
.
4. Double-click the following folders: Nortel
, Norstar PC Console
, Server
, and 
ConsoleServerDB.
5. Click the filename ConsoleServer.mdb
.
6. Click Open
 to connect to the selected file name. If this file is not a valid database, an...

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Setting the report period
Some reports require a report period. The report period defines the time span for which data is 
considered. If the report type chosen does not require a repor t period, the Period 
group box is 
inactive. The repor t period begins on the From date and ends on and includes the To date. 
To enter the From and To dates:
1. Click on the From 
box and enter the date. The following are acceptable date formats.
•...

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To cancel a selection you made, press the Esc
 key or click Cancel
. The Period
 group box 
information is not changed.
Clearing a date
A date can be cleared by deleting the contents of the edit box. A cleared edit box does not 
count as a date, and thus does not restrict the range of the other date by the above mentioned-
rule.
Note:
The To
 and From
 date edit boxes are active provided a valid 
database is selected and a Report Type is...

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Create Report button
When all the data needed to create a report has been provided in the other report controls, 
 becomes available.
To create a report:
1. Click   . This starts the report generation process.
2. The Reporting Animation icon, just to the left of the button, begins moving, indicating that 
the report is running. The animation continues until the report is completed. 
Note:
While it is running, the application cannot be...

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Printing a report
Once a report has been created and is in the Report Viewing
 area,   becomes 
available. 
To print a report:
1. Click   . This prints the report to the default printer.The default printer can be 
changed from the Printers folder. It can be reached from either the Windows Start Menu or 
the Windows Control Panel. Refer to PC Console Help.
2. A dialog opens allowing you to choose the pages and number of copies of the...

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P0887496 01 Norstar PC Console 1.1 User Guide
Glossary
Assistant attendant 
The assistant attendant is the telephone attendant who provides call coverage for specific 
employee(s).
Backup attendant
The Backup attendant receives calls when the main attendant is not available. The main 
attendant uses the Out
 button on the Attendant main window to direct calls to the backup 
attendant. 
BLF 
This is one of the Directory 
list tab views. It displays only the phone status and extensions of 
the employees....

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External call
External call is a call originating from outside your company’s voice mail system. 
ICS - Norstar Integrated Communications System 
ICS is the Norstar key system that Norstar PC Console is connected to. Two types of Norstar 
ICS are Modular ICS (MICS) and Compact ICS (CICS).
ID 
Identification
Internal call
An internal call is a call that originates from your company’s Norstar ICS, such as another 
employee’s extension.
Hookflash...

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Overflow attendant
The overflow attendant receives incoming calls when there are more than six active calls at the 
main attendant’s PC.
PC 
Personal Computer
Server program
The Norstar PC Console Server program suppor ts the Attendant program residing in the PC.
Shared system
A shared system is a Norstar PC Console system in which the Norstar ICS is shared by two or 
more companies.
Stand-alone model 
A stand-alone model is a Norstar PC Console...

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