Northern Telecom Pc Console 1.1 User Guide

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P0887496 01 Norstar PC Console 1.1 User Guide
To point to a database using Select
:
1. Click Select
. The Open
 dialog box appears.
2. Click the Look
 in
 box. 
3. In the drop-down list, locate and click Hard drive (C:)
, then click Program Files
.
4. Double-click the following folders: Nortel
, Norstar PC Console
, Server
, and 
ConsoleServerDB.
5. Click the filename ConsoleServer.mdb
.
6. Click Open
 to connect to the selected file name. If this file is not a valid database, an error 
message appears.
To point to a database using the Current Database
 box:
1. Enter the path name of the database in the Current Database
 box: C:\Program 
Files\Nortel\Norstar PC Console\Server\ConsoleServerDB\ConsoleServer.mdb
. 
2. Press Enter
. If this file is not a valid database, an error message appears.
Selecting a report type
Once a database has been selected, the next step is to decide what type of report to produce. 
To select a report type:
1. Click the Report Type
 drop-down list box.
2. Select your report. 
						

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Setting the report period
Some reports require a report period. The report period defines the time span for which data is 
considered. If the report type chosen does not require a repor t period, the Period 
group box is 
inactive. The repor t period begins on the From date and ends on and includes the To date. 
To enter the From and To dates:
1. Click on the From 
box and enter the date. The following are acceptable date formats.
• June 5, 1997
• 6/5/1997
2. Press Enter
.
3. Repeat for the To 
box. Press Enter
. 
Note:
If a date is typed in an unrecognized format, or if a typed date 
does not exist, an error message is displayed.
To cancel out of the From/To
 boxes:
1. Press Tab
 or Esc
. 
To specify a report of one week:
1. Click on  . The One Week 
dialog box appears. Choose the month that the 
desired week started or ended in from the month drop-down list.
2. Select the year the week occurred in the year box. You can either type in the year box or 
use the increment and decrement arrows to the right of the year box.
3. Select a week from the list of weeks in the box at the bottom of the dialog. Either click on a 
week and click OK
 or double-click the desired week. When a week is selected, the start 
and end dates of the week appears in the From
 and To
 date edit boxes.
To specify a report of one month:
1. Click  . The One Month
 dialog box appears. Choose the desired month from 
the month drop-down list.
2. Set the desired year, using the year control, either by typing it in or adjusting its value with 
the increment and decrement arrows to its right.
3. When done, click OK
 to accept the month, or Cancel
 the Report Period selection.
If a month was selected, the star ting and ending dates of the month appears in the From
 and 
To
 date edit boxes, respectively. Dates for February automatically account for leap-years, 
centuries, and millennia. 
						

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To cancel a selection you made, press the Esc
 key or click Cancel
. The Period
 group box 
information is not changed.
Clearing a date
A date can be cleared by deleting the contents of the edit box. A cleared edit box does not 
count as a date, and thus does not restrict the range of the other date by the above mentioned-
rule.
Note:
The To
 and From
 date edit boxes are active provided a valid 
database is selected and a Report Type is selected that 
requires a Report Period to be defined.
Selecting employees and customers for the report
Some report types, especially those dealing with call data, allow you to choose sets of 
employees, customers, or both, for which the data are summarized in the report. Reports 
make only those categories available which are appropriate to the report type you chose. If 
your Report Type does not need or allow these selections, the Employees
 and Customers
 
selection areas remain inactive and you can move on to the next step.
To select the Employees 
or Customers
:
1. Click on either Employees 
or Customers
. This displays the Employee 
or Customer 
Record Selection
 dialog box. 
Note:
The first time you click one of these buttons after connecting 
to a database, a wait cursor appears while Reports builds the 
directory. Afterward, and whenever the button is clicked, a 
pause follows while Reports creates and fills the dialog box. 
This pause is to be expected, especially for large directories. 
After the pause, the Selection
 dialog box appears.
2. The Selection 
dialog box consists of a list of Employees or Customers. For Customers, 
the list consists of a single column, the Customer’s Company Name. For Employees, it 
consists of several columns, such as last, first and middle names, and telephone 
extension. These columns can be resized by dragging the column header edges in the bar 
at the top of the list.
3. You can choose either a single item or multiple items. Selected items appear with a blue 
background running behind their boxes. Choose a single item by pointing and clicking on 
it. Choose multiple items by holding down the Control
 key while selecting the items you 
want. Up to 100 items can be selected from the list. If you require more than 100 items, 
consider doing several repor ts with different selection lists, or using the All
 button.
4. Click OK
. The Customer
 or Employee Record Selection
 dialog box closes and the 
related Selection
 list box displays only those items selected from the dialog. 
						

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Create Report button
When all the data needed to create a report has been provided in the other report controls, 
 becomes available.
To create a report:
1. Click   . This starts the report generation process.
2. The Reporting Animation icon, just to the left of the button, begins moving, indicating that 
the report is running. The animation continues until the report is completed. 
Note:
While it is running, the application cannot be closed. If you 
need to close the application while a report is running, this 
can be done from the Close Programs
 dialog box available 
from the Windows Task Manager. Refer to Windows Help for 
information about how to force programs to close.
3. Once the report is completed, it is displayed in the Report Viewing
 area below the Report 
controls.   becomes unavailable again, indicating that the report has been 
created.The Repor t controls are disabled and the keyboard functions only in the Report 
Viewing
 area. You can re-access the Report controls by pressing the Tab
 key.
Viewing the report you generated
Once a report has been created, the Page 
buttons,   and  , become available. 
The Next Page
 button   shows the next available page of the report, if there is one, in 
the report view. The Previous Page
 button  , shows the previous page of the report, if 
there is one.
The page number of the current page appears in the report itself, found in the lower right hand 
corner of each page.
You can also change the displayed report page from the keyboard.
To change the viewed page from the keyboard:
1. The keyboard should be active in the Report Display
 area which is the lower half of the 
Norstar PC Console Reports
 window. This is set automatically after creating report, but 
can also be done by pressing Tab
 to cycle through the Report controls. The Report View-
ing
 area is treated as the last control in the Tab
 order sequence.
2. Press Ctrl
 + Page Up
 to view the previous page, or Ctrl
 + Page Down
 to view the next 
page. 
						

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Printing a report
Once a report has been created and is in the Report Viewing
 area,   becomes 
available. 
To print a report:
1. Click   . This prints the report to the default printer.The default printer can be 
changed from the Printers folder. It can be reached from either the Windows Start Menu or 
the Windows Control Panel. Refer to PC Console Help.
2. A dialog opens allowing you to choose the pages and number of copies of the report to 
print. 
3. Click OK
 and the repor t begins printing. Clicking Cancel
 cancels it.
Note:
If a Report Parameter is changed in one of the Report 
Controls,   again becomes active and 
 becomes inactive. Do not change any Report 
Parameters before printing the report. If you do, you have to 
generate the repor t over again and then print it. 
						

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							P0887496 01 Norstar PC Console 1.1 User Guide
Glossary
Assistant attendant 
The assistant attendant is the telephone attendant who provides call coverage for specific 
employee(s).
Backup attendant
The Backup attendant receives calls when the main attendant is not available. The main 
attendant uses the Out
 button on the Attendant main window to direct calls to the backup 
attendant. 
BLF 
This is one of the Directory 
list tab views. It displays only the phone status and extensions of 
the employees.
CF
Call Forward
Caller ID
Caller ID is also known as CLID or Calling Line Identification and is provided by your telephone 
company. When Caller ID is in place, the caller name and number are displayed on incoming 
calls.
CO
Central Office
CTA - Computer Telephony Adapter
A CTA is the hardware device used to connect a PC to the Norstar ICS, and includes the CTA 
100, an external device, and the CTA 150i which is installed in a PC hard drive. 
Destination extension
The destination extension is the person’s extension to which a caller (or attendant) is 
attempting to connect.
DND
Do not disturb
DTMF - Dual Tone Multi Frequency
DTMF is the sound emitted when telephone buttons are pressed. 
						

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External call
External call is a call originating from outside your company’s voice mail system. 
ICS - Norstar Integrated Communications System 
ICS is the Norstar key system that Norstar PC Console is connected to. Two types of Norstar 
ICS are Modular ICS (MICS) and Compact ICS (CICS).
ID 
Identification
Internal call
An internal call is a call that originates from your company’s Norstar ICS, such as another 
employee’s extension.
Hookflash
This is the signal that occurs when a telephone goes on-hook followed by off-hook. 
Hunt Group
A Hunt Group is a group of telephones that can be all called by a single number. Hunt Groups 
are configured in your Norstar ICS.
LAN 
Local area network
Main attendant
A main attendant is the telephone attendant primarily responsible for managing a company’s 
incoming calls that may or may not have other attendants to assist.
Networked model
Networked model is a way of setting up a Norstar PC Console system in which the main 
attendant’s PC is connected to one or more additional attendant PC(s) through a network.
Norstar PC Console
Norstar PC Console is a Windows based software product that provides call management and 
call activity reporting capability to a business.
Norstar 
ICS
Norstar Integrated Communication System. The telephone system that Norstar PC Console 
works with. The two types of Norstar ICS systems are the Modular ICS and the Compact ICS. 
						

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Overflow attendant
The overflow attendant receives incoming calls when there are more than six active calls at the 
main attendant’s PC.
PC 
Personal Computer
Server program
The Norstar PC Console Server program suppor ts the Attendant program residing in the PC.
Shared system
A shared system is a Norstar PC Console system in which the Norstar ICS is shared by two or 
more companies.
Stand-alone model 
A stand-alone model is a Norstar PC Console system in which one attendant only manages a 
business’s incoming calls. There are no assistant attendants, backup attendants or overflow 
attendants in a stand-alone model.
Target extension
A target extension is the extension number to which you are directing a call. 
VM 
Voice mail or voice messaging. 
						

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