Northern Telecom Pc Console 1.1 User Guide
Have a look at the manual Northern Telecom Pc Console 1.1 User Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 6 Northern Telecom manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
P0887496 01 Norstar PC Console 1.1 User Guide Index 1st Contact 26 2nd Contact 26 3rd Contact 26 A About Norstar PC Console29 Active Call 31 Adding notes to employee records 66 All and Select option buttons 73 All button 73 All extensions 16 All extensions box 19 Answer next 27 Answering calls as an attendant 41 Assigned box 16 Assigned extension rings 16, 18 Assigned tab Directory group box 16 Options dialog box 16 Assigned tab view 39 Assistant attendant 16, 81 Assistant Extension box 37 Attendant 17 assistant 16 backup 6, 14 features 17 incoming calls, notifying of 17 overflow 6, 15 Attendant Extension 12 Attendant group box 14 Attendant main window 21 working with 21 Attendant menu 29 Attendant Monitor 25 Attendant program 5 checking it’s running 11 configuring 12 restoring main window 18 shutting down 11 starting 10 starting for the first time 12 Transfer options 19 Attendant setups, types 13 Attendant types 7 Attendant, main full-time 13 Attendant, part-time main 14 B Backup attendant6, 14 BLF tab view 62 Blue Loop button 31 C Calendar button72 Call 28 joining calls 50 making a call 53 screening 49 transferring 45 Call answered on Attendant extension 18 Call Forwarded 40 Call Notification dialog box 16, 17, 18 Call overflow occurs 16 Call processing area 22 Call button 35 Camp On button 35 Link Transfer button 35 Page button 35 Screen button 35 Transfer button 35 using 34 VMTransfer button 35 Callback 31 Caller Information 25 Caller information finding and editing 60 maintaining 57 Caller Information group box 22 using 32 Caller information group box Edit button 32 Hold button 32 Park/Page button 32 Release button 32 Caller menu 27 Caller record creating new 57 deleting 61 Caller Type 33 Calls by customers report 69 Calls to employees report 70 City box 37 Close button 38 Company box 33 Computer Telephony Adapter 81
86 Index Norstar PC Console 1.1 User Guide P0887496 01 Configuring Attendant program 12 ConsoleServer.mdb 75 Contacting employees using Voice Call 50 Contacts box 33, 37 Contacts group box 43 Conventions 2 Copy 24 Creating a new caller record 57 CTA 81 Cut 24 D Department box37, 45 Dial DTMF Tones 28 Dial Paste 24 Directory Find box 44 Directory group box 13, 16, 18, 23 Directory list 23, 38, 61 Department column 40 employee information 39 Ext column 40 extension information 39 Name column 40 Notes column 40 sorting information 40 Directory list tab views 38, 39, 44 BLF tab view 39 Full 38 Selected 39 Disable Link Transfer 19 Disable VM Transfer 19 Do Not Disturb 40 DTMF button 30 E Edit Caller Information dialog box33, 59 Caller ID Name 33 Caller ID Number 33 Caller Type 33 Close button 34 Company box 33 Contacts 33 Delete Caller button 34 Find button 34 Name box 37 New Caller button 34 New Name button 34 Phone box 33 Record number 33 Save button 34 Edit Employee Information 37Edit Employee Information dialog box 62 Assistant Extension box 37 Contacts box 37 Department box 37 Voice Mail DN box 37 Edit menu 24 Editing employee information 64 Employee information editing 64 maintaining 57 Employee Information... 25 Employee record finding 62 Employee records adding notes to 66 Exit 24 Extension creating an new name for 65 finding the correct 43 Extension box 15 Extension Directory report 70 Extension, Attendant 12 F File menu24 Find button 38 Finding an employee record 62 Finding and editing caller information 60 Finding the correct extension 43 Full tab Directory group box 18 Full tab view 38 resetting 64 Full-time main attendant 13 G Generating reports69 Getting 9 Getting started 9 Glossary 81 Green Loop button 31
Index 87 P0887496 01 Norstar PC Console 1.1 User Guide H Handling a Callback call Callback call 51 Handling calls 41 Help file 29 Help menu 29 Hide Loop Buttons 25 Hold 27, 48 placing and retrieving calls 48 Hold button 32 Hunt Group 40 I I am Out15 ICS 82 In 29 In and Out buttons 30 Initializing Attendant program 12 Introduction to Norstar PC Console 1 J Join button30 L LAN82 Link 28 Link button 30 Link Transfer button 19 Linking and Joining calls 50 Log to File 25 Loop button 14, 15, 18, 31, 42 words and colors 31 Loop buttons 22 Loop Overflow icon 23, 41 Loop overflow icon 15 M Main attendant, full-time13 Main window 21 Maintaining Caller and Employee Information 57 Maintaining caller information 57 Maintaining employee information 61 Making a call from the attendant’s extension 53 Managing calls at the employee’s telephone 54 Managing calls using telephone display buttons 54 Menu bar 22 using 24 Menus available from the main window 22 My Extension 14 My extension rings 18 N Name box33, 37, 60 Networked model 82 New Caller button 59 New Name button 38 Norstar Integrated Communication System 82 Norstar PC Console About 1 Attendant button 18 Introduction 1 keyboard navigation 2 uses 1 Norstar PC Console Attendant window 13 Norstar PC Console features 6 Norstar PC Console Help 29 Norstar PC Console Installation Guide 4 Note 23 O Off-hook40 One Month button 72 One Week button 72 On-hook 40 Options dialog box 12, 14, 17, 18 Assigned tab 16 Selected tab 19 Options… 26 Orange Loop button 31 Out 29 OUT button 15 Overflow attendant 6, 15 P Page button35 Park 27, 28 Park/Page button 32 Parked calls box 47 Parking calls and paging employees 47 Parking, Holding and Screening calls 47 Part-time main attendant 14 Paste 24 Period group box 72 Person status icon 39 Phone box 33, 37 Placing and retrieving calls on Hold 48 Pop Call Notification dialog box when 17 Postal Code of the employee 37 Processing a call with right-click mouse capability 3
88 Index Norstar PC Console 1.1 User Guide P0887496 01 R Record Number box37 Red Loop button 31 Redirect calls to 15, 16, 17 Release 27 Release button 32 Reports 7, 25 All button 73 calls by customers 69 calls to employees 70 Customer/Employee button 73 Database group box 71 extension directory 70 generating 69 Information group box 71 Select button 73 setting the current database 75 types 69 working with 71 Reports program 6 Reports window 71 Resetting the Full tab view 64 Restore minimized Attendant screen when 17, 18 Restoring Attendant main window 18 Right-click mouse capability 3 Ringing 31 Ringing Assigned Extension 31 S Save button38 Screen Transfer 27 Screening calls 49 Search by department 64 Search for an individual 64 Select button 73 Selected extensions box 19 Selected tab Directory group box 18 Options dialog box 19 Selected tab view 39 Server 17 Server icon 13, 23 Server program 5 checking its running 11 shutting down 10 Shared system 83 Shutting down the Attendant program 11 Shutting down the Server program 10 Stand-alone model 83 Starting the Attendant program 10 State/Province box 37 Status Bar 23, 25Status box 23 Synchronization icon 13, 23, 38 T Take button18 Target box 35 finding an extension and placing it in 43 Target extension 83 Target menu 28 Telephone managing calls at the employee’s telephone 54 Telephone display buttons Assist 55 Hold 54 IntAct 55 Join 54 Next 54 Talk 54 VM 54 Telephone status icon 39 telephone status icon call forward 40 do not disturb 40 off-hook 40 on-hook 40 Tip of the Day 29 Tip of the Day dialog box 12 Title bar 22 Toolbar 22, 25 using 29 Tools 19 Tools menu 25 Transfer menu 26 Transfer Options 17, 19 Transfer Paste 25 Transfer to Target 27 Transfer to VMail 27 Type box 37 Types of attendant setups 13 U Using the Contacts group box43 Using the Department box 45 Using the Directory Find box 44 Using the Directory tab views 44 Using the menu bar 24 Using the toolbar 29
Index 89 P0887496 01 Norstar PC Console 1.1 User Guide V View menu25 View Parked button 30 View Parked Calls 48 Visual call announcing 6 VM Transfer button 19 Voice Call 30 Voice call 28 Voice Call button 50 Voice Mail box 37 W Windows operating system5 Words and colors on a Loop button 31 Working with report 71 Working with the Attendant main window 21 Working with the Directory list 61 Z ZIP/Postal Code box37