Northern Telecom Pc Console 1.1 User Guide
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P0887496 01 Norstar PC Console 1.1 User Guide Index 1st Contact 26 2nd Contact 26 3rd Contact 26 A About Norstar PC Console29 Active Call 31 Adding notes to employee records 66 All and Select option buttons 73 All button 73 All extensions 16 All extensions box 19 Answer next 27 Answering calls as an attendant 41 Assigned box 16 Assigned extension rings 16, 18 Assigned tab Directory group box 16 Options dialog box 16 Assigned tab view 39 Assistant attendant 16, 81 Assistant Extension...
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86 Index Norstar PC Console 1.1 User Guide P0887496 01 Configuring Attendant program 12 ConsoleServer.mdb 75 Contacting employees using Voice Call 50 Contacts box 33, 37 Contacts group box 43 Conventions 2 Copy 24 Creating a new caller record 57 CTA 81 Cut 24 D Department box37, 45 Dial DTMF Tones 28 Dial Paste 24 Directory Find box 44 Directory group box 13, 16, 18, 23 Directory list 23, 38, 61 Department column 40 employee information 39 Ext column 40 extension information 39 Name...
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Index 87 P0887496 01 Norstar PC Console 1.1 User Guide H Handling a Callback call Callback call 51 Handling calls 41 Help file 29 Help menu 29 Hide Loop Buttons 25 Hold 27, 48 placing and retrieving calls 48 Hold button 32 Hunt Group 40 I I am Out15 ICS 82 In 29 In and Out buttons 30 Initializing Attendant program 12 Introduction to Norstar PC Console 1 J Join button30 L LAN82 Link 28 Link button 30 Link Transfer button 19 Linking and Joining calls 50 Log to File 25 Loop button 14,...
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88 Index Norstar PC Console 1.1 User Guide P0887496 01 R Record Number box37 Red Loop button 31 Redirect calls to 15, 16, 17 Release 27 Release button 32 Reports 7, 25 All button 73 calls by customers 69 calls to employees 70 Customer/Employee button 73 Database group box 71 extension directory 70 generating 69 Information group box 71 Select button 73 setting the current database 75 types 69 working with 71 Reports program 6 Reports window 71 Resetting the Full tab view 64 Restore...
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Index 89 P0887496 01 Norstar PC Console 1.1 User Guide V View menu25 View Parked button 30 View Parked Calls 48 Visual call announcing 6 VM Transfer button 19 Voice Call 30 Voice call 28 Voice Call button 50 Voice Mail box 37 W Windows operating system5 Words and colors on a Loop button 31 Working with report 71 Working with the Attendant main window 21 Working with the Directory list 61 Z ZIP/Postal Code box37