Northern Telecom Flash Reference Guide

P0908431 01 Flash Reference Guide
4
Your Personal Mailbox
Introduction
Flash is a fully automated receptionist service that offers call routing 
and message taking services. This section describes how Flash works 
and covers:
• personalizing your mailbox
• initializing your mailbox
• recording your Primary and Alternate Greetings
• selecting a mailbox greeting
• Mailbox Options
• listening to messages
• recording a message
• Mailbox Administration
• changing a Company Directory name
• Greeting Options
•...

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Personalizing your mailbox
Personalizing your mailbox involves:
• initializing your mailbox
• recording your Primary Greeting
• recording your Alternate Greeting
• choosing which greeting you want to play
Initializing your mailbox
Initializing a mailbox prepares the mailbox to receive messages. A 
mailbox cannot receive and store messages until it has been initialized.  
Initializing a mailbox involves:
• changing the Flash default...

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2. Enter  
3. Press  OK
   or  £
The display shows:
4. Enter  
Note: Your password must be between four and eight digits long. 
A password cannot start with zero.
5. Press  OK
  or  £  to end your password.
The display shows:
6. Press  YES  or  £  to accept your password.
The display shows:
7. At the tone, record your name.
Note: When you record your name, remember to speak clearly and 
at a pace that is easy to understand. It is a good idea...

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Your Personal Mailbox Greetings
Personal Greetings are played to callers who reach your mailbox. There 
are two types of Personal Greetings: Primary and Alternate.
The purpose of both Greetings is to inform callers they have reached 
the correct mailbox and to give callers any necessary information or 
instructions. You can change the Primary and Alternate Greetings at 
any time.
Note: If you do not record any Personal Greetings, your...

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Alternate Mailbox Greetings
In special circumstances, such as business trips, vacations, or sick 
leave, you will want to leave callers special information. For this reason, 
Flash provides you with an Alternate Greeting. This greeting is called 
the Alternate Mailbox Greeting. For example:
“Hi. This is Paul Wayne. I am out of the office until Thursday, the 17th 
of December. Although I am out of the office, I do check my mailbox 
daily....

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Recording your mailbox greetings
To record your Primary Greeting:
1. Press  Äá¡Ú
The display shows:
Note: Your unique password was determined when you first 
opened your mailbox and performed the initialization steps. If you 
are recording a greeting from a Norstar telephone extension that 
has not been assigned to your Personal Mailbox, press  OTHR
   The 
display shows the  Log:  prompt. When this prompt appears, enter 
your mailbox number...

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8. Press  YES  or  Ú
The display shows:
9. At the tone, record your greeting.
10. Press  OK
  or  £  to end your recording.
The display shows:
11. Press  OK  or  £  to accept your recording.
Note: You now have the options to  RETRY
  (re-record) the greeting, 
or  PLAY
  the greeting back. When you are satisfied with the 
greeting, press  OK
   or  £  to return to the Mailbox Administration 
prompt.
Your greeting is now recorded.
After you...

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5. Press  GREET  or  Û
The display shows:
6. Press  RECORD  or  Ú
The display shows:
7. Press  PERS   or  Ü
The display shows:
8. Enter  
The display shows:
Note: You can assign a number from 1 to 3.
9. Press  CHNG
   or  Ú
10. Enter the telephone number that you want to assign the Personal-
ized Greeting to.
11. Press  OK
  to accept the telephone number.
The display shows:
Note: You must assign a different telephone number to each...

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Selecting a Personal Greeting
For a Primary or Alternate Greeting to play, you must select a greeting.  
If you do not select a greeting, the Primary Greeting plays automatically.  
If you select the Alternate Greeting, remember to change back to the 
Primary Greeting at the appropriate time.
To select a Primary or Alternate Greeting:
1. Press Äá¡Ú
The display shows:
2. Enter  
3. Press  OK
  or  £
4. Press  ADMIN
  or  ¡
The display shows:...

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Mailbox Options
The Flash Open Mailbox Feature allows you to open your mailbox and 
access any messages left. To open your mailbox:
1. Press  Ä
 á ¡ Ú  and enter your password.
If you are calling from an outside telephone, press  ¥
 ¥  to open your 
mailbox. At the prompt, enter your mailbox number and password. If 
you are calling from a Flash extension other than your own, when the 
display shows the  Pswd:  prompt, press  OTHR
   The...