Northern Telecom Flash Reference Guide

 
P0908431 01 Flash Reference Guide 
2 
Learning about Flash 
Introduction 
Flash is a fully automated receptionist service that offers call routing 
and message taking services. This section describes how Flash works 
and covers:
• basic system operation
• using the Feature Codes
• the Automated Attendant*
• the Company Directory
• the different mailboxes
• using the dialpad
• the Norstar displays
• entering characters into the command line
• voice prompts
• exiting from Flash
• programming a Feature...

 
2 - 2 
   Learning about Flash 
Flash Reference Guide P0908431 01 
How Flash works 
Flash works with a Norstar Business Communication System, offering 
a receptionist service that routes calls and provides voice message 
taking capability. When enabled, Flash answers incoming calls and 
routes the calls to extensions and mailboxes within the system.
Flash has three main components:
• Automated Attendant
• Mailboxes (voice messaging)
• Custom Call Routing (CCR)
The first component is the Automated...

 
Learning about Flash     
2 - 3 
P0908431 01 Flash Reference Guide 
The third component of Flash is Custom Call Routing (CCR). CCR is a 
single-digit access application, providing callers with a series of voice 
prompts and call transfer options. Using CCR, a user can:
• listen to the Home Menu and make a selection
• listen to a pre-recorded Information Message
• leave a message in a mailbox
• transfer to another extension 
Who can use Flash 
Flash can be used by any outside caller and by mailbox...

 
2 - 4 
   Learning about Flash 
Flash Reference Guide P0908431 01Table 2.1 – Feature Codes 
Determining Flash Feature Codes 
To determine the Flash Feature Codes, you must use a Norstar M7310 
or M7324 display telephone. To determine the Flash Feature Codes:
1. Press   
Ä á ¥ Ú  
The display shows:
 
Note 
:   
XX 
  represents a number between 00 and 99
2. Record the code for the Leave Message feature in Table 2.1.
3. Press  
 
NEXT
 
  The display shows the Feature Code for the Open 
Mailbox feature....

 
Learning about Flash     
2 - 5 
P0908431 01 Flash Reference Guide 
Feature Code descriptions 
Leave Message Feature Code 
Is used by mailbox owners to leave a message in a mailbox initialized 
with Flash.
To use the Leave Message feature, press  
 
Ä á ¡ â  
Open Mailbox Feature Code 
Is used by mailbox owners to open their Personal Mailboxes. All 
Personal Mailboxes are protected by a password that is established by 
the mailbox owner.
To use the Open Mailbox feature, press  
 
Ä á ¡ Ú  
Operator...

 
2 - 6 
   Learning about Flash 
Flash Reference Guide P0908431 01 
Note 
: For more information about using an ATA, refer to  
Using Flash 
with an Analog Terminal Adaptor 
 later in this section. 
Transfer Feature Code 
Is used to transfer calls to a mailbox. While the call is active, press the 
memory button where Feature 986 is programmed, then enter the 
mailbox number where you want to direct the call. The caller is now 
transferred. Do not put the call on hold.
To use the Transfer feature,...

 
Learning about Flash    
2 - 7 
P0908431 01 Flash Reference Guide 
About the Automated Attendant 
The Automated Attendant is the Flash receptionist. When enabled, the 
Automated Attendant answers your company’s incoming telephone 
lines according to the time of day. When the Automated Attendant is 
enabled, the Automated Attendant menu prompt provides a list of 
options so that a caller can:
• reach a DN or a mailbox in your company
• leave a message in a mailbox
• select an Alternate Language (not a...

 
2 - 8 
   Learning about Flash 
Flash Reference Guide P0908431 01 
About the Company Directory 
The Company Directory is a list of mailbox owners registered with 
Flash. Before any mailboxes can be used, the owners must record their 
names in the Company Directory. If mailbox owners do not want their 
names to appear in the Company Directory, they can see the System 
Coordinator. Names included in the Company Directory can be 
changed at any time.
Any Norstar two-line display telephone user can access...

 
Learning about Flash    
2 - 9 
P0908431 01 Flash Reference Guide 
Special Mailboxes 
The Special Mailboxes are administered by your company’s System 
Coordinator. The Special Mailboxes include:
• System Coordinator Mailbox
• General Delivery Mailbox 
System Coordinator Mailbox 
This mailbox is used by your System Coordinator as a Personal 
Mailbox. You can leave messages for your company’s System 
Coordinator in this mailbox. 
The System Coordinator Mailbox has a default mailbox number of 12. 
This is...

 
2 - 10 
   Learning about Flash 
Flash Reference Guide P0908431 01 
Personal Mailboxes 
Personal Mailboxes are assigned by your System Coordinator and 
maintained by the mailbox owner. A Personal Mailbox can be a User or 
Guest Mailbox. For more information about your Personal Mailbox 
features and options, refer to  
Section 4 
:  
Your Personal Mailbox 
. 
User Mailboxes 
User Mailboxes can be assigned to each user who has an operating 
Norstar extension. User Mailboxes store messages for users who...