Northern Telecom Flash Reference Guide

P0908431 01 Flash Reference Guide
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Telephone etiquette
Introduction
Flash is an easy to use, powerful voice messaging system. It is 
designed to save you time and increase your job productivity. This 
section describes some easy to follow guidelines for operating Flash.
Telephone etiquette
To take advantage of Flash and its many features, please follow these 
suggestions:
Listen to your messages frequently. Paying prompt attention to your 
messages encourages callers to use Flash, and reassures them it...

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When sending messages, make them short and to the point. More 
than 75% of the time spent on a normal business telephone call 
consists of making small talk, pleasantries, and other socializing. 
Sending a message rather than making a call can save you time. 
Although you should avoid sounding hurried, impersonal, or rude, try to 
confine your messages to the essentials.
Change your Primary Greeting frequently. It is a good idea to change...

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Do not forget to use the Copy and Reply features. You can use 
Flash to send copies of messages to other mailboxes and reply to 
messages with a message of your own. When sending copies of 
messages to other people, ensure your introduction explains why you 
are forwarding a copy of the message. Is the copy for information only? 
Should the message have originally been sent to the person to whom 
you are forwarding it? Whose responsibility is...

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P0908431 01 Flash Reference Guide
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Troubleshooting
Introduction
This section describes some problems that might occur while you are 
using Flash. This section covers:
• Full mailboxes
• Lost passwords
• Company Directory
• Timeout
The problems you encounter while using Flash are usually operating 
problems. Sometimes a difficulty might occur that would indicate a 
system problem with the Flash module. When strange or unusual 
happenings occur that are not covered in this section, report them to 
your...

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Feature 981 produces a LOG prompt on my Norstar 
display.
Whenever the  Log: prompt appears on the display, it could be caused 
by:
• The station you are using may not have an operating mailbox. If the 
telephone does not have a mailbox, Flash requests both a mailbox 
number and a password.
• A Guest Mailbox, which normally does not have an assigned exten-
sion. Ask your System Coordinator to verify that your extension 
number is properly assigned...

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Flash Timeout
Flash’s Timeout feature allows five seconds for you to make your option 
choice. When Flash does not detect an option selection, the Automated 
Attendant replays the option list. If an option is still not selected, Flash 
ends the session.
Note: Flash has minimum voice level detection. When Flash
does not detect an audio signal, it requests the caller to speak louder 
and provides the option to re-record. If no voice level is detected...

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P0908431 01 Flash Reference Guide
Appendix A: Default values and 
tone commands
Default mailbox numbers for the Special Mailboxes:
Note: When the Group List leading digit is one (1) then the default 
Special Mailbox numbers begin with the number two (2).Mailbox
number
length
 
Default 
General
Delivery
Mailbox
numberDefault 
System
Coordinator
Mailbox
number
21012
3 100 102
4 1000 1002
5 10000 10002
6 100000 100002
7 1000000 1000002 

Flash Reference Guide P0908431 01
A - 2  Default values and tone commands
DTMF tone commands for setting up Off-premise 
Message Notification:
Note: When Flash is installed with PBX or Centrex+ and you want to 
access an outside line, you must enter the command to recognize dial 
tone. For example, enter  á  to access an outside line, press  £
  then 
enter  Ý  to recognize dial tone, press  Û  to enter more digits. Enter 
the destination number, press  £  and any required pauses. Each 
pause entered is...