Nortel Modular Ics Companion Installer Guide
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Troubleshooting / 105 P0992639 01 Modular ICS Companion Installer Guide Radio cred req’dToo many base stations have been connected to the system. This message appears only after a restart.Too many base stations have been connected and the total available Radio Credits are insufficient to accommodate all the radios. Wireless communication remains disabled. System Reevaluation may be disabled. 1. Verify the total and available number of radio credits. See Verifying Radio Credits (U.S. only) on page 98. 2. Remove the excess base stations and restart the system. To determine the number of connected base stations to remove, subtract the total number of radio credits from the total number of connected base stations. Remember that each base station has two radios. See Problems with an RPI on page 99. If you have increased the number of base stations you may need a new UTAM Activation Key to cover the increase in Radios. See Software keys (U.S. only) on page 67. If Radio Credits are required then reevaluation is disabled. See Re-evaluation on page 62. Example displayMeaning Possible causes and actions
106 / Troubleshooting Modular ICS Companion Installer Guide P0992639 01 Event messages Event message displayCause (U.S. only) Unable to activate all registered portables. The system ran out of portable credits. One event is generated per portable that failed to activate. The repetition of the corresponding alarm code 59 indicates how many additional credits must be purchased. The base station (on port 0103 in this case) cannot successfully receive the data image. Both radios belonging to the base station are disabled. This may occur if the flash EEPROM is faulty. Two events are raised: one for the B1 channel radio (as in this case) and another for the B2 channel radio. A corresponding alarm code 53 occurs. The base station (on port 0103 in this case) cannot be written to during data transfer. Both radios belonging to the base station are disabled. The base station flash EEPROM is faulty. Two events are raised: one for the B1 channel radio (as in this case) and another for the B2 channel radio. A corresponding alarm code 53 occurs. The base station (on port 0103 in this case) cannot be synchronized with the other base stations in the system. Both radios belonging to the base station are disabled. The base station hardware is faulty. Two events are raised: one for the B1 channel radio (as in this case) and another for the B2 channel radio. A corresponding alarm code 53 occurs. A B2 channel radio (radio 2 on port 0103 in this case) cannot be synchronized with other radios because of system overload. Evt:275-3546 S8 Evt:301-1031 S5 Evt:302-1031 S5 Evt:303-1031 5 Evt:304-1032
Troubleshooting / 107 P0992639 01 Modular ICS Companion Installer Guide A B2 channel radio (radio 2 on port 0103 in this case) cannot be synchronized because the B1 radio was disabled in maintenance. Both radios belonging to the base station (on port 0103 in this case) are disabled. The B1 radio must be operational to synchronize both radios of the base station with other radios in the system. Two events are raised: one for the B1 channel radio and another for the B2 channel radio. A corresponding alarm code 53 occurs. A radio (0103-1 in this case) cannot be synchronized because there are no B2 channel radios. Both radios belonging to the base station (on port 0103 in this case) are disabled.Two events are raised: one for the B1 channel radio in this case) and another for the B2 channel radio. A corresponding alarm code 53 occurs. A recoverable RIM fault has occurred The RIM is reset. If a link is active when this error occurs, the link is dropped. The radio (0109-1 in this case) is returned to service. An unrecoverable RIM fault has occurred The radio (0109-1 in this case) is disabled and taken out of service. If a link is active when this error occurs, the link is dropped. A corresponding alarm code 53 occurs. The built-in self-test on the base station has failed The radio (0109-1 in this case) is disabled and taken out of service. If a link is active when this error occurs, the link is dropped. A corresponding alarm code 53 occurs. The base station is connected to a system that supports a radio protocol that the ICS does not understand. Event message displayCause Evt:305-01032 S5 Evt:306-01031 S5 Evt:307-0109100 S5 Evt:307-0109101 S5 Evt:307-0109102 S5 Evt:308-0103 S5
108 / Troubleshooting Modular ICS Companion Installer Guide P0992639 01 There is a bad signature. (U.S. only) there are insufficient radio credits. (U.S. only) radio credits decreased. (U.S. only) UTAM keys are required. (U.S. only) UTAM test failed. Evaluation override is finished. Disablement test is active. Disablement test is finished. System initialization is beginning. System initialization is finished. Demo system. Software error dealing with base station. System problem with locating portable telephones. Event message displayCause Evt:664 S8 Evt:665 S4 Evt:666 S5 Evt:667 S5 Evt:668 S5 Evt:669 S5 Evt:670 S5 Evt:671 S5 Evt:672 S5 Evt:673 S5 Evt:675 S5 Evt:831 S5 Evt:832 S5
Troubleshooting / 109 P0992639 01 Modular ICS Companion Installer Guide The radio driver software which directly controls the base stations’ device has experienced an internal error. System problem with locating portable telephones. Wireless system access error. Wireless system access error. Trying to register an incompatible wireless device. Wireless system software error in dealing with a portable telephone. Wireless system software error. Portable does not support specific display character. Internal radio driver error. A cell manager has been unable to register with the router. Synchronization error. Synchronization error. Base station software error. Event message displayCause Evt:833 S5 Evt:834 S5 Evt:835 S5 Evt:836 S5 Evt:837 S5 Evt:840 S5 Evt:841 S5 Evt:842 S5 Evt:843 S5 Evt:848 S5 Evt:849 S5 Evt:850 S5 Evt:851 S5
110 / Troubleshooting Modular ICS Companion Installer Guide P0992639 01 The Data Transfer server has been told by the base station that an error has occurred. The Data Transfer server has been told by the base station that an error has occurred. Invalid event for Data Transfer. Internal wireless subsystem software error. Internal wireless subsystem locator error. All possible wireless telephone numbers have been registered to portable telephones. No directory number is available to handle the registration Link setup request. A base station has received a corrupted stimulus message. The base station does not understand the received stimulus message. This occurs when you are trying to use a type of portable that the system does not support. Wireless subsystem language loading error. Firmware downloading to base station. Base station download is complete. Wireless subsystem error. Event message displayCause Evt:852 S5 Evt:853 S5 Evt:854 S5 Evt:855 S5 Evt:856 S5 Evt:859 S5 Evt:864 S5 Evt:865 S5 Evt:869 S5 Evt:870 S5 Evt:871 S5 Evt:872 S5
Troubleshooting / 111 P0992639 01 Modular ICS Companion Installer Guide Wireless subsystem Common Signaling Channel server software error. Wireless auto-admin (Re-Eval) subsystem detected that a data re-evaluation is required. Wireless data re-evaluation has started. Wireless data re-evaluation has completed. Wireless auto-admin (Re-Eval) indicating that a configured cell failed to come on-line. Alarm 23 displays cell that failed. The Wireless auto-admin (Re-Eval) subsystem has detected an error. Sequencer functionality has detected an error. The Wireless auto-admin (Re-Eval) Initial Intelligence component has detected an error. The Wireless auto-admin (Re-Eval) radio Sniffing component has detected an error. The Wireless auto-admin (Re-Eval) Radio Manager has detected an error. Event message displayCause Evt:873 S5 Evt:877 S5 Evt:878 S5 Evt:879 S5 Evt:881 S5 Evt:884 S5 Evt:885 S5 Evt:886 S5 Evt:887 S5 Evt:888 S5
112 / Troubleshooting Modular ICS Companion Installer Guide P0992639 01
P0992639 01 Modular ICS Companion Installer Guide Specifications This chapter provides the specifications for Companion equipment. Norstar Companion system components Remote Power Interconnect The Remote Power Interconnect (RPI) device power lines are protected by 3 A, 250 V anti-surge fuses. Each output has short-circuit protection. The length of the cord, from the outside surface of the unit to the plug, should be a minimum of 1.4 m (4.5 ft.) and a maximum of 4.2 m (15 ft.). Part no.RPI-8: NTE023AA (A0667940) RPI-16: NTE024AA (A0667941) ColorDolphin Gray Height35.6 cm (14 in.) Width30.5 cm (12 in.) Depth7.6 cm (3 in. ) Input voltage80 to 270 V AC Input frequency40 to 70 Hz Output voltage48 V DC Output current1.1 A Operating temperature0°C to 50°C (32°F to 122°F )
114 / Specifications Modular ICS Companion Installer Guide P0992639 01 Base station The base station consists of two printed circuit boards: the Line Interface Module (LIM) and the Dual Radio Interface Module (RIM). The base station provides connectors for a terminating line cord, external antennas, and a power supply cord. Only passive antennas may be connected to the antenna sockets on the base station. Base station If a plug-top power supply is required, use only the power supply recommended for use with the base station. Other usage invalidates any approval given to this apparatus. Part no.NTAE20AA (A0401506 in the US) NT0P30DA-93 (A0403378 in Canada) ColorDolphin Gray Height20 cm (8 in.) Width32 cm (12 in.) Depth5 cm (2 in.) Weightless than 1 kg (less than 2 lbs) Input voltage12 to 50 V DC Maximum loop length (TCM)1200 m (4,000 ft.) Operating temperature5°C to 40°C (+32°F to +120°F) Relative humidity5 to 85% (condensation may occur) Peak power rating15 dBm (US) 10 dbm (Canada)