Nortel Modular Ics 6.1 Installer Guide

Usage Metrics / 571
P0603534  02Modular ICS 6.1 Installer Guide
The service that is displayed depends upon the protocol. 
Press NEXT
 to select a different service.
3. Press 
≠. 
The display shows the supported call type for the selected 
service.
4. Press 
‘ to select the next supported call type, either 
Incoming calls or Outgoing calls.
For Incoming calls press 
≠. 
The display shows Min denied: ___. 
Press 
‘. The display shows Max denied:___
For Outgoing calls press 
≠. 
The display shows Min...

572 / Usage Metrics
Modular ICS 6.1 Installer GuideP0603534  02 

P0603534  02Modular ICS 6.1 Installer Guide
Troubleshooting
These troubleshooting procedures allow you to solve many 
problems in the Norstar system. 
Follow these procedures before replacing any components. 
Where more than one procedure is given, the procedures 
represent different options from which you can select one.
Only qualified persons should service the system.
The installation and service of this unit is to be 
performed only by service personnel having appropriate 
training and experience...

574 / Troubleshooting
Modular ICS 6.1 Installer GuideP0603534  02
Troubleshooting procedures for Companion components are 
included in the Modular ICS Companion Installer Guide.
Getting ready
Before you begin troubleshooting, gather all the information 
that is relevant to your network configuration:
• the Modular ICS Programming Record
• records from people who use the network
• information about other hardware and non-Norstar 
features within the public or private network 
Notify service provider of T1...

Troubleshooting / 575
P0603534  02Modular ICS 6.1 Installer Guide
Types of problems
The problems you encounter will likely occur into one of the 
following categories:
Misunderstanding a feature
A problem may be reported because a Norstar user is 
unfamiliar with the operation of a given feature. You may be 
able to solve the problem simply by demonstrating how to use 
the feature correctly.
Programming errors
You may encounter problems caused by errors in 
programming. A feature may have been programmed...

576 / Troubleshooting
Modular ICS 6.1 Installer GuideP0603534  02
General troubleshooting procedure
1. Diagnose the trouble by determining:
• the types of problems users have experienced
• the frequency of the problems
• how many telephones are affected
2. Check how a feature is being used. 
A problem may have been reported because of a 
misunderstanding about how a feature works. Confirm that 
the person who reported a problem understands the 
intended use and operation of any feature in question.
3....

Problems with telephones / 577
P0603534  02Modular ICS 6.1 Installer Guide
Problems with telephones
Set has faulty buttons, display, handset or other 
hardware problems
Run a Station Set Test (≤°‚fi). 
Detailed instructions are contained in the Modular ICS 6.1 
System Coordinator Guide.
Unreadable set display
If the trouble is with M7310, T7316/T7316E, or M7324 sets
1. Press ≤•‡.
2. Press UP
 or DOWN to adjust the display to the desired level.
3. Press OK
.
If the trouble is with M7100/T7100 or...

578 / Problems with telephones
Modular ICS 6.1 Installer GuideP0603534  02
If the display is still unreadable
1. Go into Maintenance in programming and disable the 
problem telephone.
2. Replace the problem telephone with a working one.
3. Enable the working telephone.
Telephone dead
1. Run a Station Set Test (≤°‚fi). 
Detailed instructions are contained in the Modular ICS 6.1 
System Coordinator Guide.
2. If more than one telephone is affected, refer to 
Data Module down on page 605.
3. Check for dial...

Problems with telephones / 579
P0603534  02Modular ICS 6.1 Installer Guide
Running a Maintenance session to test a dead 
telephone
1. Run a Maintenance session to ensure that the telephone is 
not disabled. See Port/DN status on page 514.
2. Disable the port to which the telephone is connected, using 
Port/DN status.
3. Enable the port to which the telephone is connected, using 
Port/DN status.
Replacing a telephone
In a powered-up system, an existing telephone can be replaced 
by a new telephone. A new...

580 / Problems with telephones
Modular ICS 6.1 Installer GuideP0603534  02
Status of a telephone that was replaced
The old telephone that was unplugged and replaced by a new 
telephone loses its programming and internal number. The 
internal number of the old telephone has been given to the new 
telephone. The programming has either been removed or given 
to the new telephone when it was plugged into the old jack. 
The replaced telephone, if it is plugged back into the system, 
is now treated by the...