Nortel Modular Ics 6.1 Installer Guide

Problems for network or remote users / 611
P0603534  02Modular ICS 6.1 Installer Guide
Solution
1. Check the cross-connections for the E&M/DISA Trunk 
Cartridge. 
2. If the E&M trunks are connected to another Norstar 
system, make sure that connections have been made as 
indicated in Installation on page 219.
3. Use the following table to check for correct voltage on the 
E&M/DISA leads:
Voltages on E&M leads
Dialed DISA number gets ringback instead of 
stuttered dial tone
The remote caller has dialed a...

612 / Problems for network or remote users
Modular ICS 6.1 Installer GuideP0603534  02
3. Check that you have defined the correct DISA DN for your 
system.
4. Make sure that the published telephone numbers for your 
network are correct.
Dialed DISA number gets dial tone instead of 
stuttered dial tone
Possible problem
The remote caller has dialed a DISA number, but has reached 
the Norstar system instead. The Norstar system has mapped 
the incoming digits from a switch onto the Auto DN.
Solution
1....

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P0603534  02Modular ICS 6.1 Installer Guide
DISA user gets overflow tone when entering 
COS password
Possible problem
The remote caller may have entered an invalid password.
Solution
Check programming under COS passwords and verify that the 
caller has a valid password.
Possible problem
The remote caller may have entered an asterisk (*) as one of 
the six digits.
Solution
Instruct remote callers to enter their COS password correctly: 
enter six digits.
Possible...

614 / Problems for network or remote users
Modular ICS 6.1 Installer GuideP0603534  02
Possible problem
The remote caller may have waited more than 15 seconds 
between entering digits.
Solution
Instruct remote callers to enter their COS password correctly: 
enter six digits, and do not pause too long between digits.
Possible problem
The caller may be dialing from a rotary-dial telephone or from 
a push-button telephone that uses pulse signaling.
Solution
Inform remote callers that they must dial from a...

Problems for network or remote users / 615
P0603534  02Modular ICS 6.1 Installer Guide
Possible problem
The feature code is not valid.
Solution
1. Make sure that remote callers have a correct listing of the 
features that are programmed for remote access.
2. Ensure that remote callers are dialing the feature code 
correctly. Press 
• followed by the feature code to activate 
a remote feature.
Possible problem
The caller may be dialing on a rotary-dial telephone or on a 
push-button telephone that uses...

616 / Problems for network or remote users
Modular ICS 6.1 Installer GuideP0603534  02
Line pool access code gets overflow tone
Possible problem
If the published line pool access code is valid, the remote caller 
does not have access to that line pool.
Solution
If the incoming trunk answers with DISA, give the remote 
caller a COS password that permits access to that line pool.
OR
Change the remote package for the incoming trunk so that it 
permits access to that line pool.
OR
Give the remote caller a...

Problems for network or remote users / 617
P0603534  02Modular ICS 6.1 Installer Guide
2. Check that the line pool access codes have been entered 
correctly under Access codes in System prgming.
Possible problem
The caller may be dialing from the network on a rotary-dial 
telephone or on a push-button telephone that uses pulse 
signaling.
Solution
Inform remote callers that they must dial from a push-button 
telephone that uses DTMF tone signaling.
Line pool access code gets ringback
Possible problem
The...

618 / Problems for network or remote users
Modular ICS 6.1 Installer GuideP0603534  02
Line pool access code gets busy tone
Possible problem
There are not enough lines in the line pool to serve the number 
of users.
Solution
If the line pool contains loop start trunks, enter programming 
and move under-used loop start trunks from other line pools 
into the deficient line pool.
OR
If the line pool contains E&M trunks, order more trunks from 
the telephone company or private network vendor. Install...

Problems for network or remote users / 619
P0603534  02Modular ICS 6.1 Installer Guide
Dialed number gets no response
Possible problem
The remote caller, after accessing a line in a line pool, may 
have started dialing before the far end was ready to receive.
Solution
Instruct remote callers to wait until they hear feedback before 
entering any digits.
Possible problem
There may be a malfunction in the line that the remote caller 
accessed.
Solution
If the problem is persistent, check that all lines in...

620 / Problems for network or remote users
Modular ICS 6.1 Installer GuideP0603534  02