Nitsuko Nvm-desktop Messaging Users Guide

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Chapter 4: Message Cabinets and Action Buttons
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lPage Greeting Radio Button . . . .Check this button to listen to your recorded Park and
Page message. Turn to page 38 for more on recording
this message.
lGreeting 1-3 Radio Button . . . . .Check this button to listen to your recorded mailbox
greetings (1-3). Turn to page 38 for more on recording
these greetings.
lFile Menu Items . . . . . . . . . . . . . .These options are disabled in this mode.
5. Click Exitto leave the Listen Options screen and return to the Message Pane.
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Checking On Messages You Sent (Message Check)
You can check to see if a message recipient has listened to the voice mail messages you have
sent them. Message Check applies exclusively to voice mail messages Ñ not email or fax mail.
However, if you record comments to a fax mail message, you can use Message Check.
To check the status of messages you have sent to a co-worker:
1. Click . You see:
2. Enter your co-workerÕs mailbox number and click OK. You see a Message Pane showing all
the messages you have sent to your co-worker that they have not listened to.
3. You can use the same message handling options in this pane that you use in your own
Message Pane. For example, you can double-click a message to listen to it, or press Delete
to erase it.
4. Click on a Message Cabinet to return to your own Message Pane.
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Forwarding Your Messages (Message Forward)
Forwarding a Voice Mail or Fax Mail Message
You can forward any of your voice mail or fax mail messages to a co-worker. Forwarding lets
you share important messages, initially sent just to you, with people whom you work closely. 
To forward a voice mail or fax mail message:
1. Select the voice mail or fax mail message in the message pane and click  . 
OR
Drag and drop a message from the Message Pane onto the  button.
In either case, you see:
2. Using the normal Address Screen options (see page 41), add the co-workers that should
receive the forwarded message to the Send List.
If you want to record a comment to go along with the forwarded message, refer to
Recording a Comment for Your Voice Mail or Fax Mail Message on the next page before
going to step 3 below.
3. Click .
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Chapter 4: Message Cabinets and Action Buttons
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Forwarding Your Messages (Message Forward) (ContÕd)
Recording a Comment For Your Voice Mail or Fax Mail Message
Before forwarding your message, you may want to add a comment to it. Your comment would
typically introduce the message or add important clarifying information.
To record a comment for your message:
1. Before forwarding your message, click  . You see:
2. When your phone rings, lift the handset or press SPK.
After a few seconds, you hear: Ready.
3. Click RECORDand start recording your comment.
4. While recording, you can use the following controls:
lPLAY . . . . . . . . . . . . . . . . . . . . . .Plays the recorded message or greeting.
lPAUSE . . . . . . . . . . . . . . . . . . . . .Pauses your recording. Click RECORDto start record-
ing again.
lSTOP . . . . . . . . . . . . . . . . . . . . . .Stops your recording. You have to stop or pause before
you can save your recording. You can also click STOP
and RECORDto rerecord your message.
lRECORD . . . . . . . . . . . . . . . . . . .Starts recording, or restarts recording if you have paused.
lSAVE . . . . . . . . . . . . . . . . . . . . . .Saves your recording.
lCANCEL . . . . . . . . . . . . . . . . . . .Cancels your recording without saving it.
lSlider Bar . . . . . . . . . . . . . . . . . . .Drag the slider to go forward or backward in your
message. You may find this helpful if you want to edit
(rerecord) parts of your message.
5. Click SAVE. 
You return to the Address Screen.
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Forwarding an Email Message
Share an important email message by forwarding a copy to anyone with an internet address. You
can add text to the top of the message before forwarding it Ñ similar to adding a comment to a
voice mail message. You can also attach additional files to the message.
To forward an email message:
1. Select the email message in the message pane and click  . You see:
If you have the Use Native E-Mail Send Dialogoption enabled, you will see the forward
screen for your native email program instead.
2. Using the normal Compose New Mail options (see page 47), address and modify your mes-
sage as required.
3. Click  to send your forwarded message.
You return to the Message Pane.
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Replying to a Message (Message Reply)
Replying to a Voice Mail or Fax Mail Message
You can reply to a voice mail or fax mail message from a co-worker with a single click. You
donÕt need to know your co-workerÕs extension number or call their mailbox.
To reply to a voice mail or fax mail message:
1. Select the voice mail or fax mail message in the message pane and click  .
OR
Drag and drop a message from the Message Pane onto the  button.
If youÕre already off hook and in your mailbox, skip to step 3.
In either case, you see:
2. When your telephone rings, answer it and go to step 3.
If you donÕt answer or your phone is busy, you see:
Click 
OKto cancel this message and return to the Message Pane.
3. You hear ÒReadyÓand the Recording Options screen appears:
4. Click RECORDand start recording your comment.
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5. While recording, you can use the following controls:
lPLAY . . . . . . . . . . . . . . . . . . . . . .Plays the recorded message or greeting.
lPAUSE . . . . . . . . . . . . . . . . . . . . .Pauses your recording. Click RECORDto start record-
ing again.
lSTOP . . . . . . . . . . . . . . . . . . . . . .Stops your recording. You have to stop or pause before
you can save your recording. You can also click STOP
and RECORDto rerecord your message.
lRECORD . . . . . . . . . . . . . . . . . . .Starts recording, or restarts recording if you have paused.
lSAVE . . . . . . . . . . . . . . . . . . . . . .Saves your recording.
lCANCEL . . . . . . . . . . . . . . . . . . .Cancels your recording without saving it.
lSlider Bar . . . . . . . . . . . . . . . . . . .Drag the slider to go forward or backward in your
message. You may find this helpful if you want to edit
(rerecord) parts of your message.
6. Click SAVE. You see:
NVM-Desktop Messaging returns you to the Message Pane.
7. Click OK.
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Replying to a Message (Message Reply) (ContÕd)
Replying to an Email Message
Easily reply to an email message without having to compose and address a new message. You
can add text to the top of the message before replying to it Ñ similar to adding a comment to a
voice mail message. You can also attach additional files to the reply.
To reply to an email message:
1. Select the email message in the Message Pane and click  . 
OR
Drag and drop the email message from the Message Pane onto the  button.
In either case, you see:
If you have the Use Native E-Mail Send Dialogoption enabled, you will see the reply
screen for your native email program instead.
2. Using the normal Compose New Mail options (see page 47), address and modify your mes-
sage as required.
3. Click  to send your reply.
You return to the Message Pane.
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Calling the Message Sender (Make Call)
The Make Call Message Action Button allows you to automatically call the person who left you
a voice mail or fax mail message. You donÕt have to know the callerÕs phone number or mailbox
number Ñ NVM-Desktop Messaging remembers it and dials it for you.
Make Call is always available for messages received from your co-workers. It is also available
for outside callers if your system has Caller ID and certain options enabled in programming.
Your mailbox must have a greeting recorded and have the ÒAsk CallerÕs NumberÓ option
enabled. Ask your System Administrator for more information on these options.
To automatically make a call to the message sender:
1. Highlight the message in the Message Pane and click  .
OR
Drag and drop the message from the Message Pane onto the  button.
If youÕre already off hook and in your mailbox, you wonÕt see the following screen.
In either case, you see:
2. When your telephone rings, answer it and go to step 3. You see:
In the example above, you are calling the front desk at extension 301.
3. Your call automatically goes through when the called party answers.
If you donÕt answer your phone in step 2 or cannot get through to the called party in step
3, you see:
Click 
OKto cancel this message and return to the Message Pane.
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Chapter 4: Message Cabinets and Action Buttons
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Erasing a Message
You can easily erase any voice mail, email or fax mail message right from the Main Screen.
To erase a voice mail, email or fax mail message:
1. Highlight the message in the Message Pane and click  . 
OR
Drag and drop the message from the Message Pane onto the  button.
In either case, you see:
You can delete your recorded name, Park and Page greeting or mailbox greeting instead
by clicking the appropriate radio button before going to step 2.
2. Click  to erase the message.
OR
Click  to cancel and return to the Message Pane.
Monitoring Telephone Status
Use the Status Message Action Button to monitor and control the status of your telephone. The
status button has two modes:
lOn Hook . . . . . . . . . . . . . . . . . . . .
The telephone is idle (hung up). This is the normal sta-
tus of your phone while you are viewing your Main
Screen and listening using your sound card.
lOff Hook . . . . . . . . . . . . . . . . . . .
The telephone is in use (off hook). Your telephone is
off hook when you are using Private Listen, recording
a message, or anytime while listening if you donÕt
have a sound card.
If you want, you can click the Off Hook Status button to
hang up your phone instead of hanging up the handset.
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