Nitsuko Ds2000 Software Manual

Traffic Management Report (TMS)
DS2000 Software ManualChapter 1: Features323
Traffic Management Report (TMS)
Description
LCCPU 01.00.00 Not available. 

Transfer
324Chapter 1: FeaturesDS2000 Software Manual
Transfer
Description
Transfer permits an extension user to send (i.e., extend) an active trunk call to any other extension 
in the system, an Ring Group, UCD Hunting Group or Voice Mail. With Transfer, any extension 
user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if 
not picked up at the destination extension. If still unanswered, the call diverts to Key Ring. This 
assures that users do not lose...

Transfer
DS2000 Software ManualChapter 1: Features325
Programming Guide
Step-by-step guide for setting up Transfer 
(Page 1 of 2)
Step 1: Does an unanswered Transfer ring the destination extension long enough before 
recalling the extension that initially transferred it?
•F
or non-operator extensions:
In Program 0401 - Transfer Recall (page 375), 
leave the Transfer Recall interval at it’s currently 
assigned value.
•F
or operators:
In Program 0403 - Call Forward Ring No Answer 
(page 386), leave the...

Transfer
326Chapter 1: FeaturesDS2000 Software Manual
Programming List
Program 0201 - Music on Hold (page 367)
Enter Y for this option to enable Music on Hold system-wide (if you also enabled MOH on 
Transfer below).
Program 0201 - MOH on Transfer (page 367)
Enter Y for this option to enable Music on Hold for transferred callers.
Program 0401 - Transfer Recall (page 375)
Set how long a transferred call rings the destination extension before recalling the extension 
from which it was initially...

Transfer
DS2000 Software ManualChapter 1: Features327
Extended Ringing (page 119)
With Extended Ringing enabled, transferred trunks ring the destination extension for the 
Number of Extended Rings before recalling the transferring extension.
Extension Hunting (page 121)
Trunk calls transferred to a Terminal or Circular Hunting group member activate hunting. In 
addition, trunk calls transferred to a UCD group master number activate hunting.
Group Call Pickup (page 139)
A trunk call transferred to an...

Transfer
328Chapter 1: FeaturesDS2000 Software Manual
Press the flashing line key to return to the call if your co-worker doesn’t want it (i.e., rejects 
your screen).
OR
Hang up to send the call through Unscreened.
The call will recall to you if unanswered at the destination extension. If you don’t 
answer the recall, it diverts to Key Ring.
To Transfer your call to a co-worker’s mailbox:
1. Do not hang up.
2. Press 
ICM.
You can press your Call Coverage or Hotline key instead of 
ICM.
3. Press 
MW.
4....

Trunk Group Routing
DS2000 Software ManualChapter 1: Features329
Trunk Group Routing
Description
With Trunk Group Routing enabled, an extension user can just press ICM and dial 9 to place a trunk 
call. Trunk Group Routing automatically selects the first available trunk in the extension’s pro-
grammed “dial 9” trunk group. This simplifies placing calls in systems that have a lot of trunks for 
outgoing calls. Rather than press one of many line keys, the user just dials 9 instead.
Conditions
Systems using...

Trunk Group Routing
330Chapter 1: FeaturesDS2000 Software Manual
Programming List
Program 0501 - Single Digit Access (page 395)
Enter Y to enable user’s to dial 9 for their specified trunk group. Enter N to require users to 
dial 9 followed by the Trunk Group number (0-8).
Program 1002 - Trunk Groups (page 424)
Program installed trunks into the trunk group you want to designate as an extension’s dial 9 
group in Program 1802 - Station’s Dial 9 Group on page 456 below.
Program 1802 - Station’s Dial 9...

Trunk Group Routing
DS2000 Software ManualChapter 1: Features331
3. Dial 9.
If you don’t hear dial tone as soon as you dial 9, your system does not have Trunk 
Group Routing  enabled. SeeCentral Office Calls, Placing on page 63  for more.
If you hear busy tone after dialing 9, all the trunks in your dial 9 group are busy. You 
can dial 2 to wait in line for a trunk to become free, or dial 2 to have an available trunk 
call you back. See Trunk (Line) Queuing / Trunk Callback on page 332 for more.
4. Dial...

Trunk (Line) Queuing / Trunk Callback
332Chapter 1: FeaturesDS2000 Software Manual
Trunk (Line) Queuing / Trunk Callback
Description
Trunk Queuing
Trunk Queueing permits an extension user to queue (wait in line) on hook for a busy trunk or trunk 
group to become free. The system recalls the queued extension as soon as the trunk is available. 
The user does not have to manually retry the trunk later.
Trunk Callback
After queuing for a trunk, the extension user just hangs up to convert the Trunk Queue...