Nitsuko Digital System Administrators Guide

Understanding Related Programming
Program 14To assign the correct circuit type to an ASI port
(CIRCUIT TYPE = 51 + #)
Program 1To assign a single ring to all calls that ring an ASI in a
Class of Service (see also Program 18 [I]) (SINGLE
RING = Y + #)
Program 18 (I)To assign a Class of Service (from Program 1) to an
extension (COS = 00-27 + #)
Analog Station Interface and Dual OPX/ASI Module
Part I:  DIGITAL SYSTEM Features 35 

A utoma tic C all D istr ibution
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The system automatically distributes calls to co-workers (agents) in
the same department.  No need to have receptionist or attendant
screen and route calls for a department. 
Automatic Call Distribution (ACD) uniformly distributes incoming calls among
members of a department (ACD group).  Each ACD group consists of member
extensions, called agents, and a master number.  When a call rings the master
number, the system automatically routes the call to the agent that has...

ACD Announcements
ACD Announcements require a Voice Module Unit (P/N 88522) and an AUX Module
with software versions 02.10 or higher. ACD Announcements are not available with
Base software.
An ACD group caller can optionally hear an All Agents Busy announcement when
they first call into the ACD group. This announcement occurs when all ACD agents
are busy and the system automatically queues the call for a free agent. The ACD
supervisors and the attendant can customize the All Agents Busy announcement, if...

number of times a call rings an ACD Hunt Group
extension before going to the next one)
Program 17To assign a DSS Console Hotline key for an ACD master
number (HL + Partner extension + #). The key lights
when all members are busy.
Program 12To directly terminate a line to an ACD master number so
calls ring it instead of having to be transferred to it (DTD
+ # + Master number + #)
Automatic Call Distribution
38 DIGITAL SYSTEM Administrator’s Guide 

Automa tic R ingdown
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Call for information (for example, a reservation desk) just by
lifting the handset.
Automatic Ringdown requires an AUX Module with software version 02.10 or higher.
Automatic Ringdown is not available with Base software.
With Automatic Ringdown, an ESL or 2500 set user (connected to an ASI or Dual
OPX/ASI module) automatically calls a programmed destination when they lift the
handset. This would be helpful, for example in an airline terminal with dedicated
reservation phones. As...

A utoma tic R oute S ele ction
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Calls go out on the most cost-effective routes, according to the
digits users dial.  For example, a call to a branch office can
automatically route over the company’s WATS line. 
Automatic Route Selection (ARS) provides call routing and call restriction based on
the digits a user dials.  ARS lets you obtain the most cost-effective use of your
system’s connected long distance carriers.
ARS gives you over 8,000 call routing choices — without a custom-ordered rate
structure...

Using the Feature
To place a call using ARS: 1.Lift handset. If you have an ARS loop key, press it and
skip to step 4. 
2.Press ICM (except at an ESL set). You hear Intercom
dial tone. 
3.Dial ARS access code (9 or 90). You hear another
(higher pitched) dial tone. 
4.Dial number.
Understanding Related Programming
You can only program Automatic Route Selection from the programming terminal.
Refer to the DIGITAL SYSTEM Feature and Terminal Programming Manual.
Automatic Route Selection
Part I:  DIGITAL...

B ac kground Music
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Add music to your private work area to create a pleasant
atmosphere. 
With a touch of a key you can have Background Music (BGM) play over the speaker
of your extension while it is idle.  If a page or call comes in while BGM is playing,
the music stops and starts again when the page or ringing stops.
BGM is available only if the DIGITAL SYSTEM is equipped with an outside music
source (such as a tape player). BGM can also play over external paging speakers, if
your system is equipped...

Battery Backup
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The DIGITAL SYSTEM performs normally during a power
failure. 
The Battery Backup feature automatically supplies battery power to a CEU during
AC power failures or brownouts.  The recommended battery backup unit is the
Valcom VPB260, and one is required for each CEU.  The VPB260 supplies power to
a fully loaded system for approximately two hours.
Initial Configuration 
Battery Backup allowed, but only with required equipment
Using the Feature
To install the VPB260, see the Hardware...

C all F orwa rding
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Go to a meeting in a co-worker’s office and not miss your calls.
Simply send them there. 
Call Forwarding lets you reroute your incoming Intercom calls and some outside
calls to a co-worker’s extension or Voice Mail. You can forward one of four types of
calls:
·Ringing calls that you do not answer after a programmed number of rings
·Ringing calls that you do not answer after a programmed number of rings, and
calls that try your phone when it is busy
·All calls, immediately 
·Calls...