Netgear D7000 Nighthawk Ac1900 Wifi Vdsl Adsl Modem Router User Manual

							To check the Internet IP address:
1.
Launch a web browser from a computer or WiFi device that is connected to the network.
2. Enter http://www.routerlogin.net.
A login window opens.
3. Enter the 
modem router user name and password.
The user name is 
admin. The default password is password. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > ADVANCED Home
.
The ADVANCED Home page displays.
5. In the Internet Port pane, check to see that the IP Address field shows a valid IP address.
If the field shows 0.0.0.0, your modem router did not obtain an IP address from your ISP.
If y

our modem router cannot obtain an IP address from the ISP, the problem might be one of the following:
• Y

our Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over
Ethernet (PPPoE) or some other type of login.
• If you selected a login program, the service name, user name, or password could be incorrectly set. Before you
make any changes, verify that the modem router can get a PPPoE or PPPoA connection (see Verify the PPPoE
or PPPoA Connection
 on page 282).
• Y
our ISP might check for your computer’s host name. Assign the computer host name of your ISP account as
the account name. For more information, see one of the following sections:
• Manually Set Up an ADSL Internet Connection on page 
49
• Manually Set Up a VDSL Internet Connection on page 
60
• Manually Set Up a Cable or Fiber Internet Connection on page 
69
• If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s MAC
address, inform your ISP that you bought a new network device and ask them to use the modem router’s MAC
address

.
• Configure your modem router to clone your computer’s MAC address. For more information, see one of the
f

ollowing sections:
• Manually Set Up an ADSL Internet Connection on page 
49
• Manually Set Up a VDSL Internet Connection on page 
60
• Manually Set Up a Cable or Fiber Internet Connection on page 
69 Diagnostics and Troubleshooting
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000 
						

							Verify the PPPoE or PPPoA Connection
If you use a PPPoE or PPPoA connection to your ISP, make sure that the connection works.
To verify that your PPPoE or PPPoA connection is working: 1.
Launch a web browser from a computer or WiFi device that is connected to the network.
2. Enter http://www.routerlogin.net.
A login window opens.
3. Enter the 
modem router user name and password.
The user name is 
admin. The default password is password. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > ADVANCED Home
.
The ADVANCED Home page displays.
5. In the Internet Port pane, check to see that the IP Address field shows a valid IP address and that the Connection
field shows PPPoE or PPPoA.
6. In the Internet Port pane, click the Connection Status
 button.
The Connection Status page displays.
7. Check the following:
•The Connection Status field shows Connected.
• The Connection Time field does not
 show 00:00:00.
If the PPPoE or PPPoA connection is not working, make sure that your service name, user name, and password
are set correctly. Or your ISP might not be able to provide an Internet connection. For more information, see one of
the following sections:
• Specify an ADSL Connection With a Login Requirement and PPPoA or PPPoE Service on page 54
• Specify a 

VDSL Connection With a Login Requirement and PPPoE Service on page 65
• Specify a Cab

le or Fiber Connection With a Login Requirement and PPPoE Service on page 
74
If your settings are correct, try to reestablish the PPPoE or PPPoA connection (see Reestablish the PPPoE or PPPoA
Connection
 on page 282).
Reestab
lish the PPPoE or PPPoA Connection
If your PPPoE or PPPoA configuration information is correct (see Verify the PPPoE or PPPoA Connection on page
282
), your PPPoE or PPPoA connection is working. Diagnostics and Troubleshooting
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000 
						

							To reconnect if your PPPoE or PPPoA connection does not function:
1.
Launch a web browser from a computer or WiFi device that is connected to the network.
2. Enter http://www.routerlogin.net.
A login window opens.
3. Enter the 
modem router user name and password.
The user name is 
admin. The default password is password. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > ADVANCED Home
.
The ADVANCED Home page displays.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status page displa

ys.
6. Click the Connect button.
The 
modem router attempts to reconnect.
If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password.
Or your ISP might not be able to provide an Internet connection. For more information, see one of the following
sections:
• Specify an ADSL Connection With a Login Requirement and PPPoA or PPPoE Service on page 54
• Specify a 

VDSL Connection With a Login Requirement and PPPoE Service on page 65
• Specify a Cab

le or Fiber Connection With a Login Requirement and PPPoE Service on page 
74 Unless you connect manually, the modem router
 does not authenticate using PPPoE or
PPPoA until data is transmitted to the network.
Note
Troubleshoot Internet Browsing
If your modem router can obtain an IP address but your computer is unable to load any web pages from the Internet,
it might be for one of the following reasons:
• The traffic meter is enabled, and the limit was reached. Diagnostics and Troubleshooting
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000 
						

							By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can resume
Internet access (see Unblock the Traffic Meter After the Traffic Limit Is Reached on page 245). If your ISP sets
a usage limit, the
y might charge you for the overage.
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric
IP addresses. Typically your ISP provides the addresses of one or two DNS servers for your use. If you entered
a DNS address when you set up the 
modem router, reboot your computer and verify the DNS address.
Alter
natively, you can configure your computer manually with DNS addresses, as explained in your operating
system documentation.
• The modem router might not be configured as the TCP/IP router on your computer.
F

or information about TCP/IP problems, see Troubleshoot Your Network Using the Ping Utility on page 
285.
If y
our computer obtains its information from the 
modem router by DHCP, reboot the computer and verify the
modem router
 address.
Changes Are Not Saved If the modem router does not save the changes that you make in a modem router web page, do the following:
•When enter

ing configuration settings, always click the Apply button before moving to another page or tab or
y

our changes are lost.
• Click the Refresh or Reload button in the web browser. It is possible that the changes occurred but that the old
settings remain in the web browser’s cache.
Troubleshoot the WiFi Connectivity If you are experiencing trouble connecting over WiFi to the 
modem router, try to isolate the problem:
• Make sure that the WiFi settings in your WiFi device and 
modem router match exactly.
F
or a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of the modem
router
 and WiFi computer must match exactly. The default SSID and password are on the product label (see
Bottom Panel Product Label
 on page 17).
• Does the 
WiFi device that you are using find your WiFi network?
If not, check the WiFi LED   on the top of the modem router
. If this LED is off, both WiFi radios might be
disabled. For more information about the WiFi radios, see Control the WiFi Radios on page 113.
• If y

ou disabled the modem router
’s SSID broadcast, your WiFi network is hidden and does not display in your
WiFi client’s scanning list. (By default, SSID broadcast is enabled.) For more information, see View or Change
the Basic 

WiFi Settings
 on page 95.
• Does your WiFi device support the security that you are using for your WiFi network (WEP, WPA, or WPA2)?
For information about changing the WiFi security, see 
View or Change the Basic WiFi Settings on page 95. Diagnostics and Troubleshooting
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000 
						

							If you want to change the WiFi settings of the modem router’s main network, use a wired connection
to avoid being disconnected when the new WiFi settings take effect.
Tip
If your WiFi device finds your network but the signal strength is weak, check these conditions:
• Is your modem router too far from your WiFi device or too close? Place your WiFi device near the modem router
b
ut at least 6 feet (1.8 meters) away and see whether the signal strength improves.
• Are objects between the modem router and your WiFi device blocking the WiFi signal?
T

roubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device.
The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your
computer or workstation.
Test the LAN Path to Your Modem Router
Y

ou can ping the modem router from your computer to verify that the LAN path to your modem router is set up
correctly

.
To ping the modem router from a Windows computer: 1.
From the Windows taskbar, click the Start
 button and select Run.
2. In the field provided, enter 
ping followed by the IP address of the modem router, as in this example:
ping 192.168.0.1
3. Clic
k the 
OK button.
A message such as the following one displays:
Pinging  with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, one of the following problems might be occurring:
• Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected. Diagnostics and Troubleshooting
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000 
						

							Check that the appropriate LEDs are on for your network devices. If your modem router and computer are
connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are
connected to your computer and 
modem router.
• Wrong netw
ork configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your
computer.
Verify that the IP address for your modem router and your computer are correct and that the addresses are on
the same subnet.
T

est the Path From Your Computer to a Remote Device
After you verify that the LAN path works correctly, test the path from your computer to a remote device. To test the path from your computer to a remote device: 1.
From the Windows toolbar, click the Start
 button and select Run.
2. In the field pro
vided, enter
ping -n 10 IP address
where 
IP address is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as described in Test the LAN Path to Your Modem Router on page 285
displa

y. If you do not receive replies, do the following:
• Check to see that the IP address of your modem router is listed as the default router in your computer. If the IP
configuration of your computer is assigned by DHCP, this information is not visible in your computer’s Network
Control Panel. Verify that the IP address of the modem router is listed as the default router.
• Chec

k to see that the network address of your computer (the portion of the IP address specified by the netmask)
is different from the network address of the remote device.
• If your ISP assigned a host name to your computer, enter that host name as the account name. For more
information, see one of the following sections:
•Specify an ADSL Connection Without a Login Requirement on page 
49
• Specify a VDSL Connection Without a Login Requirement on page 
60
• Specify a Cable or Fiber Connection Without a Login Requirement on page 
70
• Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your modem, but some
additionally restrict access to the MAC address of a single computer connected to that modem. In this case,
configure your 
modem router to clone or spoof the MAC address from the authorized computer. For more
inf
ormation, see one of the following sections: Diagnostics and Troubleshooting
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000 
						

							•
Manually Set Up an ADSL Internet Connection on page 49
• Manually Set Up a VDSL Internet Connection on page 
60
• Manually Set Up a Cable or Fiber Internet Connection on page 
69 Diagnostics and Troubleshooting
287
Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000 
						

							A
Supplemental Information
This appendix covers the following topics:
•Factory Settings on page 289
• T
echnical Specifications
 on page 291 288 
						

							Factory Settings
You can reset the modem router to the factory default settings that are shown in the following table.
F
or more information about resetting the 
modem router to its factory settings, see Return the Modem Router to Its
F
actory Default Settings on page 
223.
Table 4. D7000 modem router factory default settings Default Setting
Feature
Router login
www.routerlogin.net (or www.routerlogin.com or 192.168.0.1)
User login URL
admin
User name (case-sensitive)
password
Login password (case-sensitive)
Internet connection
Use default hardware address
WAN MAC address
Determined by the protocol that is used for the Internet connection (see MTU Concepts
on page 91)
W

AN MTU size
Autosensing
Port speed
Local network (LAN)
192.168.0.1
LAN IP address
255.255.255.0
Subnet mask
Enabled
DHCP server
192.168.0.2 to 192.168.0.254
DHCP range
192.168.0.2
DHCP starting IP address
192.168.0.254
DHCP ending IP address
Disabled
DMZ
•North America: Pacific Standard Time
• Europe: GMT
• Other continents: Varies by region
Time zone Supplemental Information
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000 
						

							Default Setting
Feature
Enabled
Time adjusted for daylight saving time
Main WiFi network
Enabled
WiFi communication
See product label
SSID name
WPA2-PSK (AES)
Security
See product label
WiFi passphrase
•North America: United States
• Europe: Europe
• Other continents: Varies by region
Country/region
Auto. The available channels depend on the region.
RF channel
Auto Throughput can vary. Network conditions and environmental factors,
including volume of network traffic, building materials and
construction, and network overhead, affect the data throughput
rate.
Note
Transmission speed
•Up to 600 Mbps at 2.4 GHz
• Up to 1300 Mbps at 5 GHz
Operating mode
100%
Transmit power
Guest WiFi network
Disabled
WiFi communication
•2.4 GHz band: NETGEAR_Guest1
• 5 GHz band: NETGEAR-5G_Guest1
SSID name
None (open network)
Security
Disabled
Allow guests to access main network Supplemental Information
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000