NEC Ucd-Xl Installation Guide
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NDA-30078 Revision 1.0Page 59 UCD-XL Installation Guide Error Messages 8. Too many Messengers! Terminating. During an attempt to start a Messenger, the absolute limit of 10 running Mes- senger applications was exceeded. This Messenger is terminated, but the others are not affected. 9. Unable to check tenant number The Messenger was unable to check the status of the specified extension in the PBX. Possible reasons include: (1) the port is not defined in the PBX; (2) the PBX is slow or unable to...
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Page 60NDA-30078 Revision 1.0 Error Messages UCD-XL Installation Guide Error Messages from UCD-XL Mediator The following are the error messages from the UCD-XL Mediator which you might encounter in the APM log and/or on the APM screen. Immediately following each error message is a brief explanation and a possible solution to the problem. Note: “UDP” means User-defined Parameter. 1. Invalid option: The given input is not an acceptable option for UDP #2 -- MCI message set. Refer to the Mediator...
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NDA-30078 Revision 1.0Page 61 UCD-XL Installation Guide Error Messages 8. Unable to spawn Reader for PBX Unable to spawn Reader for VMS The Mediator could not start a Reader program (child process) for reading MCI messages from the specified source (PBX or VMS). Verify that UDP #5 con- tains the correct filename of the Reader as described in the Mediator User-de- fined Parameters section on page 38. Terminate the Mediator and restart. If the problem persists, contact your NEC distributor or an NEC...
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Page 62NDA-30078 Revision 1.0 Error Messages UCD-XL Installation Guide Error Messages from UCD-XL Administrator The following are the error messages from the UCD-XL Administrator which you might encounter in the APM log and/or on the APM screen. Immediately following each error message is a brief explanation and a possible solution to the problem. Note 1: is the UNIX error code. Note 2: “UDP” means User-defined Parameter. 1. Unable to access terminal (errno ). The specified device name does not...
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NDA-30078 Revision 1.0Page 63 UCD-XL Installation Guide Error Messages Informational Messages from UCD-XL The following are the informational messages you might encounter when running UCD-XL. Immediately following each message is a brief explanation. Note: “UDP” means User-defined Parameter. calls are currently queued. This message from the Monitor may appear after an inspection of all ports in a group. It specifies the quantity of incoming calls waiting to be connected to a port as the inspection...
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Page 64NDA-30078 Revision 1.0 Error Messages UCD-XL Installation Guide Database update completed. This message from the Monitor concludes an update (reloading) of one of UCD- XL’s databases. Such an update occurs when the APM Administrator installs the database while the Monitor is running. Group ():ports. Once the Group Identification Database and Port Assignment Database are loaded, this message from the Monitor displays to show the quantity of ports associated with each group. Halting Messengers....
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NDA-30078 Revision 1.0Page 65 UCD-XL Installation Guide Error Messages Logged stats for . The Reporter issues this message after saving on disk the statistics from the con- cluding collection period for the specified group. Lost OAI communication. Now PASSIVE. This message from the Monitor indicates that the Monitor has entered the passive state because it cannot communicate with the PBX any more. In this state, no calls can be processed, but the Monitor repeatedly attempts to re-establish the OAI...
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Page 66NDA-30078 Revision 1.0 Error Messages UCD-XL Installation Guide Ready for MCI communication. This message from the Mediator indicates that the Mediator is ready to receive MCI messages from the PBX or VMS and pass them to the other system. It will also convert information about incoming calls from the Monitor into MCI messag- es (“J” records) and send them to the VMS. Ready for requests. This message from the Messenger indicates that the Messenger is ready to process requests from the Monitor...
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NDA-30078 Revision 1.0Page 67 UCD-XL Installation Guide Error Messages This message from the Monitor indicates that the Monitor, in conjunction with the Reporter process, has begun to compile statistics about the call activity that has oc- curred during the current collection period (an hour or a day). It appends the data to a file on disk (named /oai/app/data/ucdxl/ucdstats) so that the Administrator may generate reports. During collection, the Monitor is unable to process any calls. Statistics...
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Page 68NDA-30078 Revision 1.0 Error Messages UCD-XL Installation Guide WARNING! 75% of request bins are used. This message from the Monitor indicates that a burst of call traffic has caused the Monitor to use 75% or more of the request bins in shared memory. If this message occurs frequently, it is recommended that the number of request bins (UDP #7) be increased by 5 or more in Monitors configuration. The application must be termi- nated first. WARNING! 90% of request bins are used. This message from...