NEC Ucd-Xl Installation Guide
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UCD - XL INSTALLATION GUIDE NEC America, Inc. NDA-30078-001 Revision 1.0 January, 1997 Stock # 241730
LIABILITY DISCLAIMER NEC America reserves the right to change the specifications, functions, or features in this document at any time without notice. NEC America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America and shall not be reproduced without prior written approval from NEC America. Copyright 1996 NEC America, Inc.
NDA-30078 Revision 1.0Page i UCD-XL Installation Guide CONTENTS TABLE OF CONTENTS Page Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 General Description of UCD-XL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Additional Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Chapter 2 - Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Installing UCD-XL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 UCD-XL Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 UCD-XL Mediator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 UCD-XL Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 UCD-XL Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Miscellaneous Set Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Chapter 3 - Configuring UCD-XL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Application Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Primary Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 OAI Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 User-Defined Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Monitor User-defined Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Messenger User-defined Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Mediator User-defined Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Administrator User-defined Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Chapter 4 - Database Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Group Identification Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Port Assignment Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 ANI Pattern Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Chapter 5 - MAT Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Chapter 6 - Initialization and Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Appendix A - Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Error Messages from UCD-XL Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Error Messages from UCD-XL Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Error Messages from UCD-XL Mediator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Error Messages from UCD-XL Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Informational Messages from UCD-XL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Page iiNDA-30078 Revision 1.0 CONTENTS UCD-XL Installation Guide Page Appendix B - UCD-XL Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Appendix C - UCD-XL Environment and Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
NDA-30078 Revision 1.0Page iii UCD - XL Installation Guide FIGURES LIST OF FIGURES Figure TitlePage 1-1 UCD-XL Environment with a VMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
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NDA-30078 Revision 1.0Page v UCD - XL Installation Guide TABLES LIST OF TABLES Table TitlePage 3-1 UCD-XL Component Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 3-2 Primary Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 3-3 Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 3-4 Monitor Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 3-5 Messenger Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 3-6 Monitor User-defined Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 3-7 Messenger User-defined Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 3-8 Mediator User-defined Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 3-9 Administrator User-defined Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 4-1 Group Identification Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 4-2 Port Assignment Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 4-3 ANI Pattern Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 C-1 RJ-45 Pin Assignments for NEC Multi-8/16 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 C-2 Adapter for Multi-8/16 to PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 C-3 Adapter for Multi-8/16 to VMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 C-4 RJ-45 and DB-25 Pin Assignments for DigiCHANNEL . . . . . . . . . . . . . . . . . . . . . . . . 74 C-5 Adapter for DigiCHANNEL to VMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
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NDA-30078 Revision 1.0Page 7 UCD-XL Installation Guide Introduction Chapter 1 Introduction General Description of UCD-XL UCD-XL is an Open Applications Interface (OAI) application that expands the capabilities of Uniform Call Distribution (UCD) in the NEAX2400 PBX. Although the PBX is limited to 60 extensions in a UCD group, this application can route a call to any extension in a group of any size (subject to a practical limit of 150 voice mail ports). Multiple UCD groups are supported. The application also monitors the calls and maintains cumulative statistics which can be reported. UCD-XL has the ability to distribute calls to groups based upon the automatic number identification (ANI) of the call. Separate statistics are maintained for ANI patterns. UCD-XL, which resides on the User Application Processor (UAP), may communicate with a voice mail system (VMS) via the standard Message Center Interface (MCI) link, as shown in Figure 1-1. When an incoming call is connected to a voice port, a message is sent to the VMS, identifying the originator and the port. The VMS, in turn, sends a message to the UAP controlling a message waiting lamp (MWL). UCD-XL passes this MCI message unaltered to the PBX. Figure 1-1 UCD-XL Environment with a VMS UCD-XL is able to receive calls across a CCIS network of PBXs. However, all extensions comprising the managed groups must reside on the PBX connected to the User Application Processor. Office codes are supported, and may be omitted or truncated in MCI messages. If UCD-XL detects a failure of the OAI link with the PBX, the application will switch to passive mode. In this passive mode, UCD-XL passes MCI messages between the PBX and the VMS. Once the OAI link is reestablished, UCD-XL will restore full functionality. VMS MCI UAP (UCD-XL) NEAX2400 OAI voice ports MCI
Page 8NDA-30078 Revision 1.0 Introduction UCD-XL Installation Guide Installation Overview This guide describes the procedures to follow and specific information to use during the installation and configuration of UCD-XL. ComponentsThere are a minimum of four component applications to UCD-XL. • Monitor Provides call processing functions; specifically, Monitor intercepts calls and routes them to a port of an appropriate UCD group. Mediator Receives and transmits MCI messages between the PBX and the VMS. Messenger Connects calls to ports, and checks port status. UCD-XL may have more than one Messenger. Administrator Generates statistics of UCD call activity, and provides the capability to dynamically trace UCD call activity. During installation, components are configured sequentially. The Mediator component is required only if a Voice Mail System will be used for one of the UCD groups. After installation, each can be configured separately using the APM, as described on page 31. Installation StepsBriefly, the installation and set up of UCD-XL involves the following sequence of steps. These steps are described in detail in the chapters of this guide. Software Installation - First load the UCD-XL software from the release media. Log in to the APM Platform Management Menu, select the Installation of Applications/Packages option, and follow the instructions provided in the APM Installation Manual to complete this part of the installation. Refer to page 11 for more information. Application Configuration - UCD-XL is internally supported by the APM, and must be configured in the APM environment. UCD-XL is comprised of (at least) four internal components, of which three must be configured. Either respond to the prompts during installation, or use the instructions provided in the APM Operations Manual to make the entries contained in this section. Refer to page 31 for more information. Database Requirements - UCD-XL requires two databases which are constructed through the APM Database Administration option. This process begins with the creation of master definition files and their related master databases. Use the instructions provided in the APM Operations Manual to make the entries contained in this section. Refer to page 41 for more information. MAT Assignments - There are data settings which must be assigned at the NEAX Maintenance Administration Terminal (MAT) before UCD-XL will function. Use the instructions provided in the NEAX2400 IMS System Manuals to make the entries contained in this section. Refer to page 47 for more information.