NEC Ucd-Xl Installation Guide

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UCD-XL Installation Guide Introduction
Initialization/Termination - All UCD-XL components must be initialized and 
terminated through the APM Operations Menu. These actions and their 
sequencing among the components are discussed on page 49. Use the 
instructions provided in the APM Operations Manual. Refer to page 49 for more 
information.
Backups - It is recommended that a backup of the “oai” filesystem be made on 
diskettes (device name “/dev/rfd0”) or cartridge tape (“/dev/rct0”) immediately 
after completing the installation and configuration of UCD-XL and its 
databases. Refer to the SCO UNIX System Administrators Guide for 
instructions. 
Additional 
DocumentationIn addition to this guide, use instructions in the following manuals to aid with this 
installation:
Applications Manager (APM) Installation Manual - Contains step-by-step 
instructions for installing the software from the release media.
NEAX2400 System Manuals - Give very detailed explanations about the 
assignments that need to be made through the Maintenance Administration 
Terminal (MAT) commands on the NEAX2400.
Applications Manager (APM) Operations Manual - Explains how 
applications like UCD-XL are configured in the APM environment, and how its 
databases are created, using the entries and values provided in this chapter.
Manual Organization
This guide contains the following chapters:
Chapter 1: Introduction A brief explanation of
UCD-XL.
Chapter 2: Installation  How to install UCD-XL.
Chapter 3: Configuration  How to configure UCD-XL.
Chapter 4: Database Requirements  A description of database re-
quirements.
Chapter 5: MAT Assignments  How to make data settings for
the MAT.
Chapter 6: Initialization/Termination How to initialize and terminate
UCD-XL.
Appendix A: Error Messages UCD-XL error messages.
Appendix B: Utilities UCD-XL Utilities.
Appendix C: Environment/Hardware A description of the physical
environment and hardware
needed to support UCD-XL. 
						

							Introduction UCD-XL Installation Guide
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UCD-XL Installation Guide Installation
Chapter 2 Installation
This chapter provides instructions for installing the UCD-XL software. In addition 
to the information in this chapter, you can refer to the Applications Manager 
(APM) Installation Manual for more information on installing software from 
release media.
Installing UCD-XL
Begin the installation of UCD-XL by loading the UCD-XL software from the 
release media. Log in to the APM Platform Management Menu, select the 
Installation of Applications/Packages option, and follow the instructions provided 
in the APM Installation Manual to complete this part of the installation.
When the software has been loaded, the installation software displays the message
E34H< 9^cdQ\\QdY_^ @b_SUTebU V_b C3? E>9H
The installation software issues the following prompts, one at a time.1 
4_ i_e gQ^d d_ S_^VYWebU E34H< =_^Yd_b Qd dXYc dY]U i _b ^/
4_ i_e gQ^d d_ S_^VYWebU E34H< =UTYQd_b Qd dXYc dY]U i _b ^/
4_ i_e gQ^d d_ S_^VYWebU _^U _b ]_bU =UccU^WUbc Qd dXYc dY]U i _b ^/
4_ i_e gQ^d d_ S_^VYWebU E34H< 1T]Y^YcdbQd_b Qd dXYc dY]U i _b ^/
If you type n and press Enter after any of the above prompts, the installation 
software issues the next prompt in the sequence.
If you type y and press Enter after any of the above prompts, the installation 
software immediately begins the configuration of that component, before issuing 
the next prompt in the above sequence. Once the configuration of a component 
begins, see the appropriate section:
UCD-XL Monitor on page 12.
UCD-XL Mediator on page 18.
UCD-XL Messenger on page 23.
UCD-XL Administrator on page 26.
After one or more components have been successfully configured, the installation 
software performs some set-up tasks that require you to enter the root password. 
That procedure is described in Miscellaneous Set Up on page 29.
If, at any time, you quit the installation of UCD-XL, the installation software 
displays the following message and prompt:
9^cdQ\\QdY_^ QR_bdUT
@bUcc 5^dUb [Ui d_ bUdeb^ d_ dXU 1@= @\QdV_b] ]U^e
1. The default for all UCD-XL “yes or no” prompts is “no.” 
						

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Installation UCD-XL Installation Guide
This usually means that the configuration data for the current component has been 
lost. After pressing the Enter key, you may repeat the installation procedure from 
the beginning (re-loading the UCD-XL software), or you may manually configure 
the components as described on page 31.
UCD-XL MonitorThe primary function of the UCD-XL Monitor is to intercept calls and route them 
to an available port of an appropriate UCD group. The Monitor is a required 
component of UCD-XL.
To configure the UCD-XL Monitor, perform the following steps.
1. The installation software displays the message
DXU bUS_]]U^TUT ^Q]U V_b dXU S_]`_^U^d Yc
E34H
						

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UCD-XL Installation Guide Installation
7. Type in the destination link and press Enter. 
The source and destination links are names that identify sets of OAI 
communication characteristics between the UAP (source) and the PBX 
(destination). These names are defined under the System Configuration Menu 
of APM System Administration. Refer to the APM Operations Manual for 
further information.
8. After entering the selection (or entering the names of the source and destination 
links), the installation software displays the following message:
C_ebSU gY\\ RU,c_ebSU \Y^[ ^Q]U. 4UcdY^QdY_^ gY\\ RU,TUcdY^QdY_^ \Y^[
^Q]U.
where  and  are the names of the 
source and destination links, respectively. (The names are automatically 
converted to uppercase.)
9. The installation software issues the prompt
GY\\ i_e TYcdbYRedU SQ\\c RQcUT e`_^ 1>9 TQdQ bUaeYbY^W
ecU _V dXU 1>9 @QddUb^ 4QdQRQcU/ i _b ^
Type y for yes or n for no, and press Enter. 
If you answer yes, you must provide records for the ANI Pattern Database after 
the installation is complete. (See page 44.) The following message displays:
DXU 1>9 @QddUb^ 4QdQRQcU gY\\ RU ecUT
If you answer no, the following message displays:
1>9RQcUT TYcdbYRedY_^ gY\\ ^_d _SSeb
10. The installation software issues the prompt
C`USYVi dXU TUVQe\d VbUaeU^Si _V `_bd Y^c`USdY_^c Y^ ]Y^edUc
TUVQe\d Yc #  >?D5* DXYc fQ\eU ]Qi RU _fUbbYTTU^ V_b Y^TYfYTeQ\
Wb_e`c Y^ dXU 7b_e` 4QdQRQcU
11. Type the frequency of port inspections, and press Enter. If you do not want the 
Monitor to verify the statuses of the ports of a group, specify 0 here and in the 
appropriate record of the Group Identification Database.
Note:Keep in mind that if the Monitor mistakenly thinks a port is busy, it will not con-
nect any calls to that port, even though the port is really free. An inspection will 
rectify such errors.
The installation software displays the message
9^c`USdY_^c gY\\ _SSeb UfUbi ,Y^c`USdY_^ VbUaeU^Si. ]Y^edUc
where  is the inspection frequency you entered, or 30 if 
you did not enter a value. 
						

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12. The installation software issues the command
CU\USd dXU di`U _V cdQdYcdYSc Vb_] dXU V_\\_gY^W \Ycd*
K!M Q\\ cdQdYcdYSc ]QZ_b Q^T ]Y^_b
KM ]QZ_b cdQdYcdYSc _^\i
K#M ^_^U
KaM aeYd Y^cdQ\\QdY_^
The installation software issues the prompt
5^dUb RbQS[UdUT fQ\eU .
13. Type the number corresponding to the statistics you want, and press Enter.
Major statistics cover call activity per group, and include incoming call count, 
abandoned call count, queued call count, and average and maximum durations of 
queued calls. Minor statistics apply to each port within a group, and include 
connected call count and average and maximum durations of connected calls. The 
installation software displays the following message:
,cdQdYcdYSc di`U.gY\\ RU `b_fYTUT
where  is the statistics type you selected.
14. If you selected option [3] above, the installation continues with step 16. Other-
wise, the installation software displays the following prompt:
CU\USd dXU cdQdYcdYSc S_\\USdY_^ `UbY_T Vb_] dXU V_\\_gY^W \Ycd*
K!M X_eb\i
KM TQY\i
KaM aeYd Y^cdQ\\QdY_^
5^dUb RbQS[UdUT fQ\eU .
15. Type the number corresponding to the statistics collection period you want, and 
press Enter.
The first option, “hourly”, means that statistics are computed and recorded at the 
top of every hour. The second option, “daily”, means statistics are computed and 
recorded at midnight of every day. The installation software displays the 
following message:
CdQdYcdYSc gY\\ RU S_\\USdUT,cdQdYcdYSc S_\\USdY_^ `UbY_T.
where  is the statistics collection period 
you selected. 
						

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UCD-XL Installation Guide Installation
16. The installation software issues the following message and prompt:
DXU =_^Yd_b S_]]e^YSQdUc gYdX _^U _V ]_bU =UccU^WUbc Ri ]UQ^c _V
´bUaeUcd RY^cµ Y^ cXQbUT ]U]_bi DXU aeQ^dYdi _V bUaeUcd RY^c ^UUTUT
Yc RQcUT e`_^ SQ\\ dbQVVYS f_\e]Uc CU\USd Vb_] dXU V_\\_gY^W \Ycd*
K!M c`USYVi aeQ^dYdi
KM  RY^c !))) SQ\\cX_eb
K#M #  RY^c #   $))) SQ\\cX_eb
K$M $  RY^c %    SQ\\cX_eb
KaM aeYd Y^cdQ\\QdY_^
5^dUb RbQS[UdUT fQ\eU .
17. Type the number corresponding to the number of request bins you want, and 
press Enter. If you choose option [2], [3], or [4], go to step 19. If you choose 
[1], the installation software issues the prompt
9^fQ\YT _`dY_^ 8_g ]Q^i bUaeUcd RY^c/ .
18. Type in the number of request bins you want and press Enter. 
19. The installation software displays the following message:
,bUaeUcd RY^c.bUaeUcd RY^c gY\\ RU Q\\_SQdUT
where  is the number of request bins you selected.
20. The installation software issues the prompt:
1bU i_e ecY^W E34H< d_ TYcdbYRedU SQ\\c d_ Q F=C/ i _b ^ 
						

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21. Type y or n to indicate whether or not you will use UCD-XL for voice mail ac-
cess, and press Enter.
If you respond with an n, the installation software displays the following 
message:
DXU =UTYQd_b S_]`_^U^d gY\\ ^_d RU S_^VYWebUT
and installation of the UCD-XL Monitor continues with step 25.
If you respond with a y, the installation software displays the following 
message:
E34H< =UTYQd_b Yc ^USUccQbi d_ ]Q^QWU dXU =39 \Y^[
DXU bUS_]]U^TUT ^Q]U V_b dXU S_]`_^U^d Yc
E34H
						

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UCD-XL Installation Guide Installation
25. The installation software issues the prompt
9c dXYc S_^VYWebQdY_^ _V dXU =_^Yd_b QSSU`dQR\U/ i _b ^
If you are satisfied with this configuration, type y and press Enter. This ends 
the installation of UCD-XL Monitor.
If you made a mistake during this configuration, type n and press Enter; 
installation of the UCD-XL Monitor starts over at step 1 on page 12.
26. The installation software displays the following messages (if installing for the 
first time):
_QYedY\cQed_SVW be^^Y^W
_QYedY\cQed_SVW* ,=_^Yd_b ^Q]U. Q``\YSQdY_^ S_^VYWebUT
_QYedY\cQed_SVW dUb]Y^QdUT ^_b]Q\\i
E34H< =_^Yd_b S_^VYWebQdY_^ S_]`\UdUT
If you are upgrading UCD-XL, you will see the following messages:
_QYedY\cQed_SVW be^^Y^W
_QYedY\cQed_SVW* ,=_^Yd_b ^Q]U. Yc Q\bUQTi S_^VYWebUT
_QYedY\cQed_SVW* BUS_^VYWebU i^/
Answer y to change the configuration, and n to keep the original setting.
End of procedure. 
						

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UCD-XL MediatorThe UCD-XL Mediator receives and transmits MCI messages between the PBX 
and the VMS. If you are not using a Voice Mail System, you do not need to 
configure the UCD-XL Mediator.
If you have just finished configuring the UCD-XL Monitor, go to step 3 below to 
configure the UCD-XL Mediator; otherwise, begin configuration of the UCD-XL 
Mediator with step 1.
1. The installation software displays the following message
DXU bUS_]]U^TUT ^Q]U V_b dXU Q``\YSQdY_^ Yc E34H_dU* I_eb F=C ]ecd ce``_bd dXU TUcYbUT ]UccQWU cUd
The installation software issues the prompt
5^dUb RbQS[UdUT fQ\eU .