NEC Center User Guide

Dialing
Center 4.0 User Guide 23
Using Center
button, by closing the dialog box, or by pressing your telephone’s 
FLASH button.
If the transfer is cancelled, N-TeliView reconnects the call to your 
extension. The call is also reconnected if the third party doesn’t 
answer.
Sending Calls to Voice Mail
While connected to call, click To Voice Mail on the main window. When 
the dial pad appears, choose the extension number to which you want to 
send the call, then click OK.
You can also transfer a call to...

Handling Calls 
24Center 4.0 User Guide
Pending state, and you see a confirmation dialog box. 
Figure 12. Confirming Conference Calls
You can cancel the conference at any time by clicking the Cancel 
button, closing the dialog box, or by pressing your telephone’s 
FLASH button. Normally, after cancelling you will be reconnected 
automatically to the initial call. If you are not automatically 
reconnected and want to reconnect to the first call, click the Hold 
Pending status representing the call.
3....

Dialing
Center 4.0 User Guide 25
Using Center
Using Voice Mail
About the Voice Mail Window
Figure 14. Voice Mail window
When you click the Voice Mail tab in the main window, you see the voice 
mail list. 
• New voice mail messages are indicated by a white, closed envelope 
icon in the status window of N-TeliView. 
• If the new message is urgent, a red envelope icon is displayed. 
• Heard voice mail messages are indicated by a white, open envelope 
icon. 
• If the message is saved, a blue, open envelope...

Using Voice Mail 
26Center 4.0 User Guide
Listening to Your Voice Mail 
In the Voice Mail list, select the message and use the voice mail controls at 
the bottom right of the window to play it, rewind, or fast forward.
You have several listening options which you configure as described in 
“General Information” on page 56. You can listen using the sound card on 
your PC or your telephone. You can play the message while its 
downloading or wait until it’s completely downloaded to play it. 
If this is a...

Listening to Your Voice Mail
Center 4.0 User Guide 27
Using Center
Deleting the Message
To delete the message, select it and click the Delete key.
Returning the Call 
Click the Return Call button to call back the sender. 
Attaching a Memo
To add a note to accompany a voice mail, click the Memo button to invoke 
the Memo window.
Figure 17. Attaching a memo to a voice message
Type in the memo in the area provided and click OK. The entry will be 
displayed in Memo field of the voice mail. 

Using Voice Mail 
28Center 4.0 User Guide
Forwarding Voice Mail
To forward a voice mail message to an extension or to a Voice Mail Group:
1. Select the voice mail in the Voice Mail view of the N-TeliView main 
window.
2. Click the Forward button to invoke the VM Forward pop up window.
Figure 18. Voice Mail Forward window
3. Select the check boxes next to the extensions and/or voice mail groups 
to which you want to forward the message. 
If you need to search for a person by name, type the first letters...

Listening to Your Voice Mail
Center 4.0 User Guide 29
Using Center
Working with Voice Mail Groups (Distribution Lists)
You can set up voice mail (VM) groups to forward messages to multiple 
recipients at the same time. You can set up to 100 personal voice mail 
groups, each with 64 members. Group members can be any extension or 
another voice mail group. 
Voice Mail Groups are also known as Distribution Lists in other 
NCS Ware interfaces.
There are two types of voice mail groups you can use:...

Using Voice Mail 
30Center 4.0 User Guide
Accessing Voice Mail Group Lists
To work on your personal voice mail groups:
1. In the N-TeliView main window, click the Voice Mail tab to display 
the Voice Mail version of the window. 
2. Click VM Group button in the Voice Mail list window to invoke the 
Voice Mail Group Edit window.
Figure 19. Voice Mail Edit window 

Listening to Your Voice Mail
Center 4.0 User Guide 31
Using Center
Creating a VM Group
To create a Voice Mail group after opening the Voice Mail Group Edit 
window, click the New button, which invokes the Create Group window.
Figure 20. Create a Voice Mail Group window
1. Use the scroll bar to select a desired Group ID. 
2. Enter the Voice Mail Group Name and any Comments. These are 
optional but may help you identify the group.
3. Select the member extensions by selecting the check box next to each...

Using Voice Mail 
32Center 4.0 User Guide
3. Make any changes you need to make for the group name, comments, 
or members. To add or remove a member, select or deselect the check 
box next to the extension.
Deleting a Voice Mail Group
To delete a Voice Mail Group:
1. Access the Voice Mail Group window as described on page 30. 
2. Click the Change button in the Voice Mail Group Edit window to 
open the Change Group window.
3. Click the Clear button to deselect all extensions. 
4. Click OK to save and...