NEC Center User Guide

							Dialing
Center 4.0 User Guide 23
Using Center
button, by closing the dialog box, or by pressing your telephone’s 
FLASH button.
If the transfer is cancelled, N-TeliView reconnects the call to your 
extension. The call is also reconnected if the third party doesn’t 
answer.
Sending Calls to Voice Mail
While connected to call, click To Voice Mail on the main window. When 
the dial pad appears, choose the extension number to which you want to 
send the call, then click OK.
You can also transfer a call to voice mail before you answer it.
Transfer to Attendant
While connected to a call, click To Attendant button on the main window. 
Select the operator or an Auto Attendants to transfer to using the drop-
down list. 
You can also transfer a call to an Attendant before you answer it.
Figure 11. Transfer to Auto Attendant
Conferencing Calls
Any internal user is able to add parties to a conference call. While 
connected to the first party:
1. Click the Conference button.
2. When the dial pad pops up, enter the extension or phone number you 
want to conference with, then click Dial.
While N-TeliView dials the new number, the first party goes into Hold  
						

							Handling Calls 
24Center 4.0 User Guide
Pending state, and you see a confirmation dialog box. 
Figure 12. Confirming Conference Calls
You can cancel the conference at any time by clicking the Cancel 
button, closing the dialog box, or by pressing your telephone’s 
FLASH button. Normally, after cancelling you will be reconnected 
automatically to the initial call. If you are not automatically 
reconnected and want to reconnect to the first call, click the Hold 
Pending status representing the call.
3. After the third party connects, you can announce the conference by 
clicking OK in the dialog box. If the third party does not answer, click 
the Cancel button.
Figure 13. Conference Calls Displayed in Call List 
4. Click the Conference button again to initiate the three-way 
conference. Both calls will be displayed as Conference state.
To add another party, click the Conference button and repeat steps 2-4. 
						

							Dialing
Center 4.0 User Guide 25
Using Center
Using Voice Mail
About the Voice Mail Window
Figure 14. Voice Mail window
When you click the Voice Mail tab in the main window, you see the voice 
mail list. 
• New voice mail messages are indicated by a white, closed envelope 
icon in the status window of N-TeliView. 
• If the new message is urgent, a red envelope icon is displayed. 
• Heard voice mail messages are indicated by a white, open envelope 
icon. 
• If the message is saved, a blue, open envelope icon is displayed. 
• A paperclip symbol on the envelope indicates an attachment—a voice 
mail forwarded from another extension. 
						

							Using Voice Mail 
26Center 4.0 User Guide
Listening to Your Voice Mail 
In the Voice Mail list, select the message and use the voice mail controls at 
the bottom right of the window to play it, rewind, or fast forward.
You have several listening options which you configure as described in 
“General Information” on page 56. You can listen using the sound card on 
your PC or your telephone. You can play the message while its 
downloading or wait until it’s completely downloaded to play it. 
If this is a new message, the envelope icon changes from closed to open, 
indicating that the message has been heard. As the message is played, the 
status window displays Play.
Use the tape player type buttons to play the message.
Figure 15. Tape player buttons
If you click another message in the list, the current message stops playing.
Saving Remotely or Locally
You can click the Save As button to save the message as a .wav file that 
you can play back later. Save As opens a dialog box that lets you choose 
how you want to save the file.
Figure 16. Save Select dialog box
•Save in remote allows you to save local drive space, but to play the 
saved message, of course, you have to access on the remote server.
•Save in local opens a dialog in which you choose a directory and file 
name for the .wav file, which you can then play on a media player. 
Rewind Stop Play Fast Forward 
						

							Listening to Your Voice Mail
Center 4.0 User Guide 27
Using Center
Deleting the Message
To delete the message, select it and click the Delete key.
Returning the Call 
Click the Return Call button to call back the sender. 
Attaching a Memo
To add a note to accompany a voice mail, click the Memo button to invoke 
the Memo window.
Figure 17. Attaching a memo to a voice message
Type in the memo in the area provided and click OK. The entry will be 
displayed in Memo field of the voice mail. 
						

							Using Voice Mail 
28Center 4.0 User Guide
Forwarding Voice Mail
To forward a voice mail message to an extension or to a Voice Mail Group:
1. Select the voice mail in the Voice Mail view of the N-TeliView main 
window.
2. Click the Forward button to invoke the VM Forward pop up window.
Figure 18. Voice Mail Forward window
3. Select the check boxes next to the extensions and/or voice mail groups 
to which you want to forward the message. 
If you need to search for a person by name, type the first letters of the 
name into the Search by Name box. The the matching names display 
in the list as you type. To select a name, select the check box next to it.
4. Optionally, you can leave an introductory message. Select the Record 
Introduction Message check box and follow the simple steps below.
5. Click OK to complete the forwarding.
Recording an Introductory Message
If you selected the Record Introductory Message check box, when you 
click OK to complete the forward, pick up the telephone handset and you’ll 
hear a prompt to record the message. After recording the message and 
pressing the pound key (#), a confirmation appears on screen. Click OK to 
confirm and complete the action. 
						

							Listening to Your Voice Mail
Center 4.0 User Guide 29
Using Center
Working with Voice Mail Groups (Distribution Lists)
You can set up voice mail (VM) groups to forward messages to multiple 
recipients at the same time. You can set up to 100 personal voice mail 
groups, each with 64 members. Group members can be any extension or 
another voice mail group. 
Voice Mail Groups are also known as Distribution Lists in other 
NCS Ware interfaces.
There are two types of voice mail groups you can use:
•System-based groups are set up in the NCS  Ware Administrator. You 
can use but not edit these lists in N-TeliView.
•Personal groups are set up and modified in N-TeliView or in your 
NCS Mail voice mail system. 
						

							Using Voice Mail 
30Center 4.0 User Guide
Accessing Voice Mail Group Lists
To work on your personal voice mail groups:
1. In the N-TeliView main window, click the Voice Mail tab to display 
the Voice Mail version of the window. 
2. Click VM Group button in the Voice Mail list window to invoke the 
Voice Mail Group Edit window.
Figure 19. Voice Mail Edit window 
						

							Listening to Your Voice Mail
Center 4.0 User Guide 31
Using Center
Creating a VM Group
To create a Voice Mail group after opening the Voice Mail Group Edit 
window, click the New button, which invokes the Create Group window.
Figure 20. Create a Voice Mail Group window
1. Use the scroll bar to select a desired Group ID. 
2. Enter the Voice Mail Group Name and any Comments. These are 
optional but may help you identify the group.
3. Select the member extensions by selecting the check box next to each 
extension.
4. When finished, click OK. Click the Clear button to deselect all 
extensions or click Cancel to exit without saving your edits. 
Changing a Voice Mail Group
To add or removing extensions, or change name or comments associated 
with a group:
1. Access the VM Group window as described on page 30. 
2. Click the Change button in the Voice Mail Group Edit window to 
open the Change Group window, similar to the Create Group window 
above. 
						

							Using Voice Mail 
32Center 4.0 User Guide
3. Make any changes you need to make for the group name, comments, 
or members. To add or remove a member, select or deselect the check 
box next to the extension.
Deleting a Voice Mail Group
To delete a Voice Mail Group:
1. Access the Voice Mail Group window as described on page 30. 
2. Click the Change button in the Voice Mail Group Edit window to 
open the Change Group window.
3. Click the Clear button to deselect all extensions. 
4. Click OK to save and exit.
When you empty a group of members, the group is deleted.