NEC Center User Guide

							Hiding or Exiting Center
Center 4.0 User Guide 13
Getting Started
Using the Windows Tray Telephone Icon
After you log in, the Center icon (a telephone) is displayed on the Windows 
tray, normally at the bottom right of your screen. When you have new voice 
mail, the telephone grows a little yellow envelope, as shown in the lower 
icon.
Figure 3. Telephone Icon in the Windows Tray
If the Center interface is not on your Windows desktop, but this icon 
appears in the Windows tray, you double-click it to open the Center main 
window, or you can right click it to pop up a menu, then select the Center 
window you want to open.
Resizing the Display
You can re-size many N-TeliView and Center windows in the normal 
Windows method: place the cursor at a window edge or corner, then drag 
the window to the size you want.
Also, the field size for any field can be increased or decreased by pointing 
the cursor to either side of the field’s main column. The cursor changes to 
a movable double bar (||) that can be moved to resize the column. 
						

							Getting Started 
14Center 4.0 User Guide
C all States
Center applications all report the status of calls. A list of the states includes 
the following:
•AA - the call is being transferred to an Auto Attendant.
•Busy - callee is busy or not available
•Call Pending - the call is placed into a workgroup queue
•Conference - the call is in conference
•Connect - the call is connected
•Dial Tone - a dial tone is present, N-TeliView is ready to dial out.
•Error - receipt of an error tone
•Hold - the call is on hold.
•Hold Pending - the call is being transferred or conferenced.
•Idle - the extension is not in use.
•Music on Hold - an extension user placed the call on hold to take 
another call
•Park - the call is parked
•Play - Playing voice mail
•Proceeding - the outgoing call is in progress
•Record - Recording an introductory message
•Ringback - Caller receives this state while callee is ringing
•Ringing - there is an incoming call
•Voice mail - the call is in voice mail 
						

							Error Messages
Center 4.0 User Guide 15
Getting Started
Error Messages
The following errors may be displayed as login or connectivity errors. 
Error Message Description Solution
NCS Serv connection 
limit has been 
exceededMore than the allowed 
number of N-TeliView 
users have attempted to 
log on.Maintain the number of 
N-TeliView users or add 
additional licensing.
Before using this 
program, please set up 
area code and external 
numberArea code and external 
number have not be 
established for Center.Set area code and external 
number in the configuration 
channel BEFORE using 
Center.
Cannot connect to 
NCSLink. Please 
check server name or 
network connection.You are not connected 
to NCS Serv.Check the server field (IP 
address or DNS name) by:
1. Pinging the network server 
address OR
2. Try using the IP address of 
NCX Serv (if using the DNS 
name in the server field)
Cannot get voice mail 
list right now because 
mail box is already 
being accessed.Mail box is in use by 
NCSMail and is 
temporarily 
unavailable.Wait a while, then try again.
Mail service is 
unavailable. Please 
check with your 
administrator.Voice mail service is 
not enabled on 
NCS ServMake sure voice mail service is 
started.
NetMeeting is already 
used by another 
application, so you 
cannot enable IP 
Extension Integrated 
with NetMeeting.Check for conf.exe in your 
computer’s memory. If it’s 
there, terminate it. Then retry 
logging in with the IP 
extension option. 
						

							Getting Started 
16Center 4.0 User Guide Please register 
CmdInterface.dll 
(regsver32 
CmdInterface.dll)NCSLink uses this dll 
to communicate with 
NCS Serv. It should be 
registered in user 
system.Re-register this file. Go to 
“Center 4.0 and type in 
command window, regsver32 
CmdInterface.dll
Required Option Pack 
License. Please 
contact your local 
dealer.A Center 4.0 license is 
required but not 
installed.Install option pack license in 
NCS Serv system.
You have entered an 
invalid password. 
Please try again.The password and 
confirmation box 
entries do not match.Make sure you are entering the 
password correctly in both 
boxes.
You need to install 
NetMeeting to use “IP 
Extension integrated 
with NetMeeting.” You tried to log in with 
the IP extension option 
without an installed 
version of NetMeeting.Install NetMeeting 3.01 or 
higher from Microsoft’s web or 
FTP sites. Error Message Description Solution 
						

							Center 4.0 User Guide 17
Using Center
CHAPTER 3
Using Center as a Desktop User
Once you log in as a Desktop User described on page 9, the N-TeliView 
main window appears. This window provides tools to manage and monitor 
calls, to facilitate management of your personal contacts, and to configure 
your NCS Serv telephone and voice mail options. Configuration is 
described in Chapter 6. 
Figure 4. N-TeliView main window
About the Main Window 
The window consists of the following displays and buttons:
• The Call Status panel displays the status of the currently active call, a 
list of any calls on hold, and the current time.
• The Directory panel has two tabs: one showing the current calls list 
and the other showing a log of current and past voice mails.
• The Dial functions provide buttons to place, hold or redial calls
• The Call Control buttons provide call functions such as transferring 
the call or sending it to voice mail.
Dial Buttons
Lists of Calls / 
Voice Messages
Call Status
Call Controls 
						

							Using Center as a Desktop User 
18Center 4.0 User Guide
• The Configuration button allows you to customize your call handling 
and voice message settings. See “Configuring Your Station Features” 
on page 55. 
• The Monitor button provides a view into extension or workgroup 
activity and provides access to past call logs.
About the Calls List 
Figure 5. Calls List
The calls list displays the call status for each call as described on page 14. 
The list also displays the name of the caller if available from extension 
information or from an external database, the number, workgroup pilot 
extension number, DNIS digits if available, and call duration.
Note: The Dial button becomes a Hangup button when on a call. 
						

							Dialing
Center 4.0 User Guide 19
Using Center
Handling Calls
Dialing
You can dial out in a number of ways: using the numeric keyboard or using 
the mouse, and by name or extension, number, or speed dial number.
Initiate dialing by clicking the dial button in the main window.
Figure 6. Dial Button, Main window
Clicking the Dial button opens the dialing window. The scroll list box in 
the upper left is actually a combination text- and list- box. As a text box, it 
displays numbers that you enter from the dialing pad or from the keyboard 
number keys. You can also use it to search for names.
As a list, it displays extensions and the names associated with extensions 
as well as names and numbers imported from MS Outlook, Goldmine, or 
ACT. You can select extensions or names using this scroll list.
The list can display up to 2000 entries. If you are working with more than 
2000 entries, you can find the entry by name search even if the entry is not 
one of the first 2000 that are displayed.t
Figure 7. Dialing pad, also known as the Dialing window 
						

							Handling Calls 
20Center 4.0 User Guide
Dialing By Number
Using the keyboard number keys 
1. In the dialing window, enter the numbers you wish to dial using the 
standard numeric keys or the numeric keypad.
The numbers appear in the box above the dialing pad.
2. Press Enter or click the Dial button to place the call.
Using the Mouse
1. Using the dialing pad in the Dialing window, click the digits for the 
phone number. 
As you enter the numbers, they appear in the list box above the dialing 
pad.
2. Click the Dial button to place the call.
The main window displays the status of the call, and once the call is 
initiated, the Dial button in the main window becomes a Hang Up button.
Figure 8. Call status displays in Calls list as well as status panel
Dialing By Name or Extension
1. Use the scroll list box above the dialing pad to select the name or 
extension.
2. Click the Dial button to place the call. 
						

							Dialing
Center 4.0 User Guide 21
Using Center
Searching by Name
1. Click anywhere in the text box above the dialing pad, then begin to 
type the name of the person you want to call. 
The dialing pad transforms into a list that displays matching names.
2. Click the name you want.
The extension or number appears in the list box, selected for dialing,
3. Click the Dial button to place the call.
4. Click the arrow button at the right of the box to abandon the search if 
the name cannot be found.
Dialing Speed Dial Numbers
You can use either your own Station Speed Dial numbers or the System 
Speed Dial numbers.
See “Adding or Editing Station Speed Entries” on page 66 for details on 
setting up speed dial numbers.
1. Depending on which type of speed dial number you want to call, click 
the Station Dial tab or the System Dial tab.
2. Choose the speed dial entry from the list. The number will appear in 
the box above the dial pad.
3. Click the Dial button to place the call.
Redialing
To redial the last number called, click the Redial button.
Placing Calls on Hold
During a phone conversation, click the Hold button in the N-TeliView 
main OR press the FLASH button on your telephone, if available. The state 
of the call is changed from connected to a hold state and you will hear the 
dial tone. 
Figure 9. Call on Hold 
						

							Handling Calls 
22Center 4.0 User Guide
In the row displaying the call, the State column shows the call on hold. 
Click the Hold state cell to release the hold and re-connect the call.
Using Call Waiting
During a call, you may hear a beep indicating that you have another 
incoming call. To answer the call:
1. Click the Calls tab on the N-TeliView main window to view the 
directory of current calls. 
2. Find and click the row displaying the incoming call.
This places the current call on hold and connects the incoming call.
3. When you are finished, click Hold state cell for the call on hold to 
reconnect.
Transferring Calls
N-TeliView supports both supervised transfer, in which you confirm the 
transfer, and blind transfer.
1. While connected to a call, click the Transfer button.
This pops up the dial window.
2. On the dial pad, enter the extension or phone number to which to 
transfer the call to, then click Dial.
3. While N-TeliView dials the new number, you’re asked to confirm your 
decision by clicking the OK button in a confirmation dialog box:
You can click OK before the party answers to do a blind transfer, or 
you can wait for the person to answer and then confirm or cancel the 
transfer.
Figure 10. Confirming call transfers
At any time before or after the person you’re transferring to answers 
the telephone, you can cancel the transfer by clicking the Cancel