NEC Center User Guide

							N-TeliFind, One Number Access
Center 4.0 User Guide 63
Configuration
:
Figure 41. Schedule dialog box
Using this dialog box, you can set up to four different schedules. You 
can enable or disable each schedule by selecting or deselecting its 
check box. 
• Enable the Verify Caller ID check box and then specify the incoming 
phone numbers for N-TeliFind, One Number Access. If N-TeliFind 
finds one of these numbers on an incoming call, it will send the call on 
to you.
Caution: If no numbers are entered in the Caller ID verification fields 
and N-TeliFind is enabled, it is made available to every caller.
You can enter up to ten phone numbers in the Caller ID verification 
fields. For local numbers, use 7 digits. For long distance numbers, use 
10 digits—area code + local number.
Using a Password
You can also enter a password number such as “5555” so that a caller 
who knows this password can use N-TeliFind to find you, regardless 
of where they are calling from. Tell the caller the caller to dial 1 dur-
ing your personal greeting and then enter the password.
• Select the Forwarding Numbers to be used by the system to find you 
when N-TeliFind is active. You can set up to four different numbers—
extensions or outside numbers. For outside numbers, use the drop-
down list to select the trunk access code you want to use.
When N-TeliFind is active, the system dials the forwarding 
number(s) in the order from Forwarding Number 1 through 
Forwarding Number 4. (This number order does not 
correspond to the Schedule order—Forward Number 2 is not used first 
during Schedule Number 2. 
						

							Configuring Your Station Features 
64Center 4.0 User Guide
Message Notifications
Click the Message Notify tab in the Config window to establish how and 
when you want to be notified about incoming voice messages. 
Figure 42. Message Notification options
Use this window to set the notification options:
•The types of messages on which you want to be alerted: none, urgent 
messages only, all voice messages, or all voice messages and email 
too.
•Schedule—during what hours you want to be alerted. 
•How and where to notify you—in the Message Notification by 
Calling a… options, if you chose to use an outside number, use the 
drop-down list to select the trunk access you want to use. 
						

							Station Speed Dialing Setup
Center 4.0 User Guide 65
Configuration
Station Speed Dialing Setup
Click the Station Speed tab in the Config window to assign and store up to 
20 Station IDs—speed dial entries.
When you add a number, all relevant prefix digits such as trunk or route 
access number, the long distance prefix 1 and area codes must precede an 
outside phone number. Station speed dial numbers are also set up by using 
the #25 feature code on your telephone set.
Figure 43. Station Speed Dialing setup 
						

							Configuring Your Station Features 
66Center 4.0 User Guide
Adding or Editing Station Speed Entries
1. Click a Station ID to select it. 
2. Click the Edit button.
3. When the Dial Setting dialog box appears, add or edit the Number.
Optionally, to aid your memory, add or edit the Name and Comment.
Figure 44. Dial Setting dialog box, for Speed Dial Numbers
4. Click OK. 
After you have entered and saved the speed dial number, the number is also 
displayed and can be used in the Dialing Pad window in the Station Speed 
panel, as shown in Figure 7 on page 19.
Deleting Station Speed Entries
To delete a speed dial number, click the Station ID and click Edit to open 
the Dial Setting dialog box. Click Clear and then click OK. 
System Speed Dialing
Click the System Speed tab in the Config window to view the System 
Speed Dial entries. System speed dial numbers are set up in NCS Admin, 
the NCS Ware Administrator. In Center, you can view and edit the names 
and comments in order to make the numbers more familiar, but not the 
number itself. 
To edit the name or comment, select the Station ID and click Edit to open 
a Dial Setting dialog box as shown in Figure 44. Modify the Name or 
Comment, then click OK. 
The number is also displayed and can be used in the Dialing Pad window 
in the System Speed panel, as shown in Figure 7 on page 19. 
						

							Index
Center 4.0 User Guide 67
Index
Index
A
AA state 14
ACT 6, 57
advanced database option 58
agent statistics 50
Apply button 55
auto attendant 23
B
barge in 53
busy call handling 60
Busy state 14
C
call handling 19–24
configuration 59
call handling, workgroup 39
call history 35
call history, workgroups 44
call holding 21
Call Pending state 14
call states, defined 14
call transfer 22
call waiting 22
calls list 18
Center configuration 55–66
change monitor window 44
conference call 23
Conference state 14
configuration 55, 55–66
call handling 59
general 56
message notification 64
One Number Access 61
station speed dialing 65
connected 14
CSF (Call Summary Format) 49, 54
current agent status 53
D
databases 6
advanced options 58
deleting
logs 36
dial-by-name 58
dialing
by name 20
by name search 21
by number 19
keyboard dialing pad 20
speed dial 21
using the mouse 20
dialing window (dial pad) 19
dialtone 14
distribution lists 29
Do Not Disturb 60
E
Error call state 14
error messages 15
exit 13
Export button 49, 54
external databases 6
F
flash button 21
forwarding all calls 59
forwarding voice mail 28
G
general configuration 56
GoldMine 6
Goldmine 57
group statistics, viewing 48
group view 48
H
handling calls 19–24
hiding Center 12
history logs 35
history window 35, 44
hold 14 
						

							Index 
68Center 4.0 User Guide hold button 21
hold pending 14
I
Idle state 14
installation requirements 4
IP extension 11
IP extension, troubleshooting 12
L
licenses 5
listening in 53
logging in remotely 11
M
Microsoft Outlook 6, 57
minimize 13
monitor window 33, 43
monitoring 33–36, 42
monitoring, as supervisor 53
monitoring, workgroups 42
mouse dialing 20
Music on Hold state 14
N
N TeliAgent
configuration 55
main window 38
N TeliView
configuration 55
NCS Supervisor 47
NetMeeting 58
no answer handling 60
Not Ready status 40
notifications 64
N-TeliView
main window 17
O
OK button 55
One Number Access
password 63
One Number Access configuration 61
One Number Access Setup 62
P
pager, and forwarding 60
Park state 14
password
One Number Access 63
phone icon 13
ping 12
Play state 14
pop-up windows 13
Print button 49, 54
proceeding 14
pushing web data 40
Q
queue window 54
queues 46, 54
R
Ready status 40
Record state 14
Ringback state 14
ringing 14
S
saving changes 55
screen pop 13, 58
search by name 21
service level 39, 45
services 4
session licensing 5
sharing web data 40
speed dial 21
state column 22
station speed dialing 
configuration 65
statistics 45
status, agent 53
Supervisor 47
switching service 4
system requirements 4 
						

							Index
Center 4.0 User Guide 69
Index
system speed dialing 66
T
TCP socket 12
threshold time 39, 45
transfer calls 22
transfer to auto attendant 23
transfer to voice mail 22
transferring calls to voice mail 23
Troubleshooting IP Connectivity 12
U
uninstall 6
uninterruptible power supply 
(UPS) 48
upgrade 5
UPS (uninterruptible power 
supply) 48
URL sharing 40
URLs 40
V
Verify Caller ID 63
viewing agent status 53
viewing queues 46, 54
voice mail 22, 25–32
forwarding 28
playing 26
voice mail group 29
Voice Mail Service 4
voice mail state 14
W
warranty vii
web button 40
web pages 40
web-based calls 58
Windows tray 13
workgroup 42
call history 44
queues 46, 54
statistics 45
workgroup agentcall handling 39 
						

							Index 
70Center 4.0 User Guide