NEC Center User Guide

 
Center 
User Guide 
For NCS Ware Release 4.0
N-TeliView, N-TeliAgent and NCS Supervisor
Part No. 77000CEN02
April 2001
Printed in the U.S.A. (2106) 

 
NCS Serv 
 
 4.0 User Guide 
 
WARNING!
 
Toll fraud is committed when individuals unlawfully gain access to customer 
telecommunication systems. This is a criminal offense. Currently, we do not know of 
any telecommunications system that is immune to this type of criminal activity. NEC 
America will not accept liability for any damages, including long distance charges, 
which result from unauthorized and/or unlawful use. Although NEC America has 
designed security features into its products, it is...

 
Table of Contents
 
Center 4.0 User Guide
 
 iii
 
Contents
 
W
 
ARRANTY
 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
 
VII
 
C
 
HAPTER
 
 1
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
 
Introduction   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Client / Server Application and Session Licensing  . . . . . . . . . . . . . 1
Package Content . . . . . . . . . . . . . ....

 
Table of Contents 
 
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Center 4.0 User Guide
 
Handling Calls   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
 
Dialing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Dialing By Number  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Dialing By Name or Extension  . . . . . . . . . . . . . . . . . . . . . . . . .  20
Dialing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . ....

 
Table of Contents
 
Center 4.0 User Guide
 
 v
 
Reading the Monitor List  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Viewing a Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Viewing Workgroup Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Viewing Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
 
C
 
HAPTER
 
 5
Using Center as a Supervisor   . . . . . . . . . . . . . . . . . . . . . . . . 47...

 
Table of Contents 
 
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Center 4.0 User Guide 

 
Center 4.0 User Guide
 
 vii
 
Warranty
 
Coverage
 
NEC America warrants its hardware products to be free from defects in 
material and workmanship during the warranty period. If a product proves 
to be defective in material or workmanship during the warranty period, 
NEC America will at its sole option repair, refund, or replace the product 
with a like product.
 
How Long is the Warranty Effective
 
All NEC Americas’ NCS products are warranted for one (1) year for all 
parts from the date of the...

 
Warranty
 
viii
 
Center 4.0 User Guide
 
Limitation of Liability
 
Except for personal injury, direct damages to tangible personal property 
proximately caused by NEC America products and liability otherwise 
expressly assumed in a written agreement signed by NEC, the liability of 
NEC, its affiliates, suppliers, and authorized resellers for any claims, 
losses, damages, or expenses from any cause whatsoever (including acts of 
omission of third parties), regardless of the form of action, whether in...

 
Introduction
 
Center 4.0 User Guide
 
 1
 
Installation
 
C
 
HAPTER
 
 1
 
Installation
 
Introduction 
Center 4.0 is an optional software package for NCS Ware 4.0 server. It is a 
call control application for PC users, workgroup agents and workgroup 
supervisors. Like N-TeliView, it is a graphical interface for call and voice 
mail management which also provides user configuration of station 
features and operation. Center goes beyond N-TeliView by adding features 
for workgroup agents and...

 
Installation 
 
2
 
Center 4.0 User Guide
 
Package Content 
NCS Center software can be purchased in two different packages. There is 
the starter package which contains the client/server software along with a 
set number of client session licenses and there is an upgrade which has only 
a client session license. See tables below for package part numbers.
The following items are included in the Center 4.0 starter package:
• Center 4.0 CD ROM
• Center 4.0 User Guide (for each session license purchased)...