NEC Center User Guide

 
Installation and Setup
 
Center 4.0 User Guide
 
 3
 
Installation
 
Further, if the customer later wants an additional 6 more simultaneous 
connections, he would purchase another 8-session license (the closest 
number to 6). The installer would enter the license number and NCS Ware 
will add this number to the system’s total, providing this customer with a 
total of 33 (8+25) simultaneous connections.
 
Table 2: Center 4.0 Upgrade Packages (session license only)
 
The following are included in a...

 
Installation 
 
4
 
Center 4.0 User Guide
 
• Make sure that TCP/IP is enabled on both machines.
• Make sure the client is able to connect to the server on the network.
 
Installing N-TeliView Voice Mail Service on the 
NCS Serv System 
First, NCS Ware Telephone Switching Service must be installed and 
running on the server. Telephone Switching Service is loaded and run when 
the server is started and anytime you run the NCS Ware Administrator. 
1. Insert the Center 4.0 CD disk in the network server...

 
Session Licensing and License Upgrade Procedures
 
Center 4.0 User Guide
 
 5
 
Installation
 
Installing  
Center
 
 on a Client System 
After completing the pre-installation checklist, proceed as follows on the 
client machine:
1. Exit any/all Windows applications.
2. Insert the Center 4.0 CD into the CD ROM drive.
3. Run the 
 
Setup
 
 program under \
 
Center Client
 
 and follow the step by 
step installation instructions as they appear on the screen.
You are now ready to log onto Center as a...

 
Installation 
 
6
 
Center 4.0 User Guide
 
6. You can verify the new license and number of sessions installed when 
you run NCS Admin by selecting 
 
About
 
 
 
NCS Ware…
 
 on the 
 
Help
 
 
menu, then clicking the 
 
License Information 
 
button to view a window 
that displays licenses and session information.
The NCS Ware server does not need to be rebooted to activate these new 
sessions installed with this upgrade procedure. 
 
Removing Center Software 
Uninstalling  
Center
 
  
1. At the...

 
ACT/GoldMine Support
 
Center 4.0 User Guide
 
 7
 
Installation
Center requires that you to set up the Microsoft Contacts list prior to using 
this feature in Center.
ACT/GoldMine Support
Center supports ACT 2000 and GoldMine 5.0 contact management 
software, allowing the Center and N-TeliView user to access contact lists 
from ACT or GoldMine contact records. 

Installation 
8Center 4.0 User Guide 

Logging In
Center 4.0 User Guide 9
Getting Started
CHAPTER 2
Getting Started
Center 4.0 is a suite of desktop applications for managing personal calls, 
workgroup calls and performing phone and supervisory functions from a 
PC. Center contains three applications:
•N-TeliView is the primary software application designed for general 
PC desktop users in an NCS Serv environment. With N-TeliView 
you can access, configure and perform several of NCS Serv’s PBX 
functions directly from the desktop. These...

Getting Started 
10Center 4.0 User Guide
If you are connecting to the Internet through a modem connection, before 
you log in, establish a session connection from your PC to your local 
Internet Service Provider. If you’re using a low-speed connection, the login 
may take some time as a large amount of data is transferred to your desktop. 
To Log In
1. Run the Center application and, if this is the first login to this 
NCS Serv system, enter the servers IP address or name of the system 
you will be...

Logging in from a Remote Location (IP Extension)
Center 4.0 User Guide 11
Getting Started
5. Click OK to open the next login window. 
Figure 2. Choosing the type of login
6. Select the usage—Desktop User (N-TeliView), Workgroup Agent 
(N-TeliAgent), or Workgroup Supervisor (NCS Supervisor)—and 
click OK to complete the login.
Logging in from a Remote Location (IP 
Extension)
For desktop use, but not for workgroup agent or supervisor use, you can 
access Center from a remote location using an IP...

Getting Started 
12Center 4.0 User Guide
Note for those using the IP Extension Integrated with 
NetMeeting option. Center uses conferencing features that 
require the same data channels as NetMeeting. If NetMeeting 
is running, you will see a prompt reminding you to close the program. 
Troubleshooting IP Connectivity
If problems occur, they may be due to a failure to connect to your ISP 
provider or due to firewalls at your work preventing direct access to the 
NCS Serv server. For firewall installation,...