NEC Center User Guide

Hiding or Exiting Center
Center 4.0 User Guide 13
Getting Started
Using the Windows Tray Telephone Icon
After you log in, the Center icon (a telephone) is displayed on the Windows 
tray, normally at the bottom right of your screen. When you have new voice 
mail, the telephone grows a little yellow envelope, as shown in the lower 
icon.
Figure 3. Telephone Icon in the Windows Tray
If the Center interface is not on your Windows desktop, but this icon 
appears in the Windows tray, you double-click it to...

Getting Started 
14Center 4.0 User Guide
C all States
Center applications all report the status of calls. A list of the states includes 
the following:
•AA - the call is being transferred to an Auto Attendant.
•Busy - callee is busy or not available
•Call Pending - the call is placed into a workgroup queue
•Conference - the call is in conference
•Connect - the call is connected
•Dial Tone - a dial tone is present, N-TeliView is ready to dial out.
•Error - receipt of an error tone
•Hold - the call is on...

Error Messages
Center 4.0 User Guide 15
Getting Started
Error Messages
The following errors may be displayed as login or connectivity errors. 
Error Message Description Solution
NCS Serv connection 
limit has been 
exceededMore than the allowed 
number of N-TeliView 
users have attempted to 
log on.Maintain the number of 
N-TeliView users or add 
additional licensing.
Before using this 
program, please set up 
area code and external 
numberArea code and external 
number have not be 
established for...

Getting Started 
16Center 4.0 User Guide Please register 
CmdInterface.dll 
(regsver32 
CmdInterface.dll)NCSLink uses this dll 
to communicate with 
NCS Serv. It should be 
registered in user 
system.Re-register this file. Go to 
“Center 4.0 and type in 
command window, regsver32 
CmdInterface.dll
Required Option Pack 
License. Please 
contact your local 
dealer.A Center 4.0 license is 
required but not 
installed.Install option pack license in 
NCS Serv system.
You have entered an 
invalid password....

Center 4.0 User Guide 17
Using Center
CHAPTER 3
Using Center as a Desktop User
Once you log in as a Desktop User described on page 9, the N-TeliView 
main window appears. This window provides tools to manage and monitor 
calls, to facilitate management of your personal contacts, and to configure 
your NCS Serv telephone and voice mail options. Configuration is 
described in Chapter 6. 
Figure 4. N-TeliView main window
About the Main Window 
The window consists of the following displays and buttons:
• The...

Using Center as a Desktop User 
18Center 4.0 User Guide
• The Configuration button allows you to customize your call handling 
and voice message settings. See “Configuring Your Station Features” 
on page 55. 
• The Monitor button provides a view into extension or workgroup 
activity and provides access to past call logs.
About the Calls List 
Figure 5. Calls List
The calls list displays the call status for each call as described on page 14. 
The list also displays the name of the caller if available from...

Dialing
Center 4.0 User Guide 19
Using Center
Handling Calls
Dialing
You can dial out in a number of ways: using the numeric keyboard or using 
the mouse, and by name or extension, number, or speed dial number.
Initiate dialing by clicking the dial button in the main window.
Figure 6. Dial Button, Main window
Clicking the Dial button opens the dialing window. The scroll list box in 
the upper left is actually a combination text- and list- box. As a text box, it 
displays numbers that you enter from the...

Handling Calls 
20Center 4.0 User Guide
Dialing By Number
Using the keyboard number keys 
1. In the dialing window, enter the numbers you wish to dial using the 
standard numeric keys or the numeric keypad.
The numbers appear in the box above the dialing pad.
2. Press Enter or click the Dial button to place the call.
Using the Mouse
1. Using the dialing pad in the Dialing window, click the digits for the 
phone number. 
As you enter the numbers, they appear in the list box above the dialing 
pad.
2....

Dialing
Center 4.0 User Guide 21
Using Center
Searching by Name
1. Click anywhere in the text box above the dialing pad, then begin to 
type the name of the person you want to call. 
The dialing pad transforms into a list that displays matching names.
2. Click the name you want.
The extension or number appears in the list box, selected for dialing,
3. Click the Dial button to place the call.
4. Click the arrow button at the right of the box to abandon the search if 
the name cannot be found.
Dialing...

Handling Calls 
22Center 4.0 User Guide
In the row displaying the call, the State column shows the call on hold. 
Click the Hold state cell to release the hold and re-connect the call.
Using Call Waiting
During a call, you may hear a beep indicating that you have another 
incoming call. To answer the call:
1. Click the Calls tab on the N-TeliView main window to view the 
directory of current calls. 
2. Find and click the row displaying the incoming call.
This places the current call on hold and connects...