NEC Center User Guide

N-TeliFind, One Number Access
Center 4.0 User Guide 63
Configuration
:
Figure 41. Schedule dialog box
Using this dialog box, you can set up to four different schedules. You 
can enable or disable each schedule by selecting or deselecting its 
check box. 
• Enable the Verify Caller ID check box and then specify the incoming 
phone numbers for N-TeliFind, One Number Access. If N-TeliFind 
finds one of these numbers on an incoming call, it will send the call on 
to you.
Caution: If no numbers are entered in...

Configuring Your Station Features 
64Center 4.0 User Guide
Message Notifications
Click the Message Notify tab in the Config window to establish how and 
when you want to be notified about incoming voice messages. 
Figure 42. Message Notification options
Use this window to set the notification options:
•The types of messages on which you want to be alerted: none, urgent 
messages only, all voice messages, or all voice messages and email 
too.
•Schedule—during what hours you want to be alerted. 
•How and...

Station Speed Dialing Setup
Center 4.0 User Guide 65
Configuration
Station Speed Dialing Setup
Click the Station Speed tab in the Config window to assign and store up to 
20 Station IDs—speed dial entries.
When you add a number, all relevant prefix digits such as trunk or route 
access number, the long distance prefix 1 and area codes must precede an 
outside phone number. Station speed dial numbers are also set up by using 
the #25 feature code on your telephone set.
Figure 43. Station Speed Dialing setup 

Configuring Your Station Features 
66Center 4.0 User Guide
Adding or Editing Station Speed Entries
1. Click a Station ID to select it. 
2. Click the Edit button.
3. When the Dial Setting dialog box appears, add or edit the Number.
Optionally, to aid your memory, add or edit the Name and Comment.
Figure 44. Dial Setting dialog box, for Speed Dial Numbers
4. Click OK. 
After you have entered and saved the speed dial number, the number is also 
displayed and can be used in the Dialing Pad window in the...

Index
Center 4.0 User Guide 67
Index
Index
A
AA state 14
ACT 6, 57
advanced database option 58
agent statistics 50
Apply button 55
auto attendant 23
B
barge in 53
busy call handling 60
Busy state 14
C
call handling 19–24
configuration 59
call handling, workgroup 39
call history 35
call history, workgroups 44
call holding 21
Call Pending state 14
call states, defined 14
call transfer 22
call waiting 22
calls list 18
Center configuration 55–66
change monitor window 44
conference call 23
Conference state...

Index 
68Center 4.0 User Guide hold button 21
hold pending 14
I
Idle state 14
installation requirements 4
IP extension 11
IP extension, troubleshooting 12
L
licenses 5
listening in 53
logging in remotely 11
M
Microsoft Outlook 6, 57
minimize 13
monitor window 33, 43
monitoring 33–36, 42
monitoring, as supervisor 53
monitoring, workgroups 42
mouse dialing 20
Music on Hold state 14
N
N TeliAgent
configuration 55
main window 38
N TeliView
configuration 55
NCS Supervisor 47
NetMeeting 58
no answer handling...

Index
Center 4.0 User Guide 69
Index
system speed dialing 66
T
TCP socket 12
threshold time 39, 45
transfer calls 22
transfer to auto attendant 23
transfer to voice mail 22
transferring calls to voice mail 23
Troubleshooting IP Connectivity 12
U
uninstall 6
uninterruptible power supply 
(UPS) 48
upgrade 5
UPS (uninterruptible power 
supply) 48
URL sharing 40
URLs 40
V
Verify Caller ID 63
viewing agent status 53
viewing queues 46, 54
voice mail 22, 25–32
forwarding 28
playing 26
voice mail group 29
Voice...

Index 
70Center 4.0 User Guide