NEC Call Forward Control Installation And Operations Manual
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NDA-30030-003 Revision 3Page 71 Call Forward Control - Installation & Operations Manual ADMINISTRATOR MAIN MENU INTRODUCTION OVERVIEW (Cont.) Movement Among Fields When modifying or viewing existing Call Routing Patterns, move quickly from one field (Internal Destinations) to the other field (External Destinations) or vice versa by pressing the Cntl n combination while in either field. Also, the Cntl e combination moves the cursor quickly to the end of the display.
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ADMINISTRATOR MAIN MENU INTRODUCTION Call Forward Control - Installation & Operations Manual
ADD A CALL ROUTING PATTERN
The Add command on the Call Routing Patterns screen is used to add a Call
Routing Pattern to the database
Figure 3-32 Add A Call Routing Pattern
Procedure
Add
D
elete M
odify V
iew P
rint Q
uit CFC Administrator Fri Apr 1 16:10 pm
***Call Routing Patterns***(1)
Pattern Index:
Call Types
Busy:
No Answer:
All Calls:xxxx
xxxx
3997Internal Destinations External Destinations
to return to command line CFC Administrator Fri Apr 1 16:10 pm
***Call Routing Patterns***(2)
Pattern Index:
Call Types
Busy:
No Answer:
All Calls:xxxx
xxxx
3997Internal Destinations External Destinations
Action Result
On the Call Routing Patterns screen, press a to
select the Add command. (1)The Call Routing Pattern Index field is highlighted
for data entry. (2)
Type data in the fields according to the definitions
below, pressing ENTER after each entry:
Field
Pattern IndexDefinition
–The index by which this pattern is identified; up
to 3 digits in length.
Field
Internal Destination Index Fields:
Busy
No Answer
All Calls
External Destination Index Fields:
Busy
No Answer
All CallsDefinition
–Six destination indexes, from 1 to 255, for each
Call Routing feature (Busy, No Answer, All
Calls); each destination index corresponds to a
specified starting time and series of destination
extensions (See Call Routing Destinations
option); arranged here in the sequence in which
they are to be assessed for use by CRC.
When ENTER is pressed from the last field, the
message “Do you want to add this? (Y/N)” is
displayed.
Ty p e Y and press ENTER to add the Call Routing
Pattern or N and press ENTER to cancel it.The Call Routing Patterns screen is cleared, and
the cursor is positioned on the command line.
NDA-30030-003 Revision 3Page 73
Call Forward Control - Installation & Operations Manual ADMINISTRATOR MAIN MENU INTRODUCTION
DELETE A CALL ROUTING PATTERN
The Delete command on the Call Routing Patterns screen is used to remove a Call
Routing Pattern from the database.
Figure 3-33 Delete A Call Routing Pattern
Procedure
Add
D
elete M
odify V
iew P
rint Q
uit CFC Administrator Fri Apr 1 16:10 pm
***Call Routing Patterns***(1)
Pattern Index:
Call Types
Busy:
No Answer:
All Calls:xxxx
xxxx
3997Internal Destinations External Destinations
Pattern Index
1
3
5
7
Bottom
Enter Index:
to search, to return to command line(2)
Busy Call Type
1 3 2 0 0 0 Internal Destination External Destination
Busy
Busy
Busy4 2 0 0 0 0
0 0 0 0 0 0
1 5 7 0 0 03 2 1 0 0 0
0 0 0 0 0 0
1 3 0 0 0 0
1 5 7 0 0 0
Do you want to delete this? (Y/N) CFC Administrator Fri Apr 1 16:10 pm
***Call Routing Patterns***(3)
Pattern Index:
Call Types
Busy:
No Answer:
All Calls:xxxx
xxxx
3997Internal Destinations External Destinations
1 3 2 0 0 0
1 0 0 0 0 0
1 0 0 0 0 03 2 1 0 0 0
2 0 0 0 0 0
2 0 0 0 0 0 1
Action Result
On the Call Routing Patterns screen, type d
to select the Delete command. (1)A Call Routing Pattern Index entry field is
displayed below and, at the top of the screen,
a highlighted Call Routing Pattern heading is
displayed.
Type the Call Routing Pattern Index at the
prompt and press ENTER. To display all
patterns, leave the pattern index field blank
and press ENTER. The “*” may be included
in the pattern index field as a wild card (“1*”
will display all patterns that start with “1”).All of the matching Call Routing Pattern
descriptions in the database are displayed.
(2)
Use the Up and Down Arrow keys to select
the Call Routing Pattern to delete, then press
ENTER to delete the pattern.The Call Routing Patterns screen displays
field data for the selected pattern, and the
confirmation “Do you want to delete this?
(Y/N)” is displayed. (3)
Type Y and press ENTER to confirm the
deletion or N and press ENTER to cancel it.The fields are cleared, and the cursor is
positioned on the original command line.
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ADMINISTRATOR MAIN MENU INTRODUCTION Call Forward Control - Installation & Operations Manual
MODIFY A CALL ROUTING PATTERN
The Modify command on the Call Routing Patterns screen is used to make changes
to the currently displayed Call Routing Pattern.
Figure 3-34 Modify A Call Routing Pattern
Procedure
Add
D
elete M
odify V
iew P
rint Q
uit CFC Administrator Fri Apr 1 16:10 pm
***Call Routing Patterns***(1)
Pattern Index:
Call Types
Busy:
No Answer:
All Calls:xxxx
xxxx
3997Internal Destinations External Destinations
Pattern Index
1
3
5
7
Bottom
Enter Index:
to search, to return to command line(2)
Busy Call Type
1 3 2 0 0 0 Internal Destination External Destination
Busy
Busy
Busy4 2 0 0 0 0
0 0 0 0 0 0
1 5 7 0 0 03 2 1 0 0 0
0 0 0 0 0 0
1 3 0 0 0 0
1 5 7 0 0 0
to return to command line CFC Administrator Fri Apr 1 16:10 pm
***Call Routing Patterns***(3)
Pattern Index:
Call Types
Busy:
No Answer:
All Calls:xxxx
xxxx
3997Internal Destinations External Destinations
1 3 2 0 0 0
1 0 0 0 0 0
1 0 0 0 0 03 2 1 0 0 0
2 0 0 0 0 0
2 0 0 0 0 0 1
Action Result
On the Call Routing Patterns screen, type m
to select the Modify command. (1)A Call Routing Pattern entry field is
displayed at the bottom of the screen, and a
highlighted Call Routing Pattern heading is
displayed at the top of the screen.
Type the Call Routing Pattern Index at the
prompt and press ENTER. To display all
patterns, leave the pattern index field blank
and press ENTER. The “*” may be included
in the pattern index field as a wild card (“1*”
will display all patterns that start with “1”).All the matching Call Routing Patterns in the
database are displayed. (2)
Use the Up and Down Arrow keys to select
the Call Routing Pattern to be modified, then
press ENTER to modify the record.The contents of the selected record are
displayed. (3)
Use the Up and Down Arrow keys to move
between the Call Routing Pattern fields. The
Backspace key may be used to erase existing
data. Type new data where necessary and
press ENTER after each entry.After the last entry, the message “Do you
want to save changes? (Y/N)” is displayed.
Type Y and press ENTER to save the
changes, or type N and press ENTER to
cancel them.The fields are cleared, and the cursor is
positioned on the command line.
NDA-30030-003 Revision 3Page 75 Call Forward Control - Installation & Operations Manual ADMINISTRATOR MAIN MENU INTRODUCTION MODIFY A CALL ROUTING PATTERN (Cont.) Database Search The Call Routing Pattern Index cannot be changed since it is the key to the record. A change in this number means either another existing record or a new record is being entered. After the Call Routing Pattern Index is entered, CFC searches the database for the corresponding record and, when it finds it, displays it.
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ADMINISTRATOR MAIN MENU INTRODUCTION Call Forward Control - Installation & Operations Manual
VIEW CALL ROUTING PATTERNS
The View
command on the Call Routing Patterns screen is used to display Call Routing
Patterns on-screen for viewing or printing.
Figure 3-35 View Call Routing Patterns
Procedure
Add
D
elete M
odify V
iew P
rint Q
uit CFC Administrator Fri Apr 1 16:10 pm
***Call Routing Patterns***(1)
Pattern Index:
Call Types
Busy:
No Answer:
All Calls:xxxx
xxxx
3997Internal Destinations External Destinations
Search Key:
Start value:
to return to command line Pattern Call Type Internal External
End value:1
10(2)
(3)
1 Index Call Type Internal Destination Index
Busy:
No Answer:
All Calls:1 3 2 0 0 0
1 0 0 0 0 0
1 0 0 0 0 0
D
ownPage U
pPage S
earch T
op B
ottom P
rint Q
uit
More
Top Of File
*** Call Routing Patterns ***
External Destination Index
3 2 1 0 0 0
2 0 0 0 0 0
2 0 0 0 0 0
3Busy:
No Answer:
All Calls:4 2 0 0 0 0
4 2 0 0 0 0
0 0 0 0 0 00 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
Action Result
On the Call Routing Patterns screen, type
v to
select the
View command.(1)A window requests the search key and
the starting and ending values for the
range. (2)
Use the
Spacebar or
Left and
Right Arrow keys
to select a search key, then press
ENTER. Type the
start value, press
ENTER, type the end value, and
press
ENTER to indicate the range of records to be
viewed. If both record values are blank then all
records will be displayed. If the last record value is
blank then the record matching the first record
value is displayed.All records lying within the indicated
range are displayed for on-screen
viewing. (3)
Type
d to select the
DownPage command. The next page of data is displayed.
Type
u to select the
UpPage command. The previous page of data is displayed.
Type
t to select the
To p command. The first page of data is displayed.
Type
b to select the
Bottom command. The last page of data is displayed
Type
s to select the
Search command. At the
prompt type the desired pattern and press
ENTER.All of the occurrences of the pattern on
that page are highlighted.
Type
p to select the
Print command. At the prompt,
type
f to indicate the whole file or
s to indicate just
the screen and press
ENTER.There is a pause while the material is
sent to the printer.
To return to the Call Routing Patterns screen, type
q to select the
Quit command.The Call Routing Patterns screen is
displayed, and the cursor is positioned
on the command line.
NDA-30030-003 Revision 3Page 77
Call Forward Control - Installation & Operations Manual ADMINISTRATOR MAIN MENU INTRODUCTION
PRINT CALL ROUTING PATTERNS
The Print command on the Call Routing Patterns screen is used to print a hardcopy
of the Call Routing Patterns lying within a specified range.
Figure 3-36 Print Call Routing Patterns
Procedure
Add
D
elete M
odify V
iew P
rint Q
uit CFC Administrator Fri Apr 1 16:10 pm
***Call Routing Patterns***(1)
Pattern Index:
Call Types
Busy:
No Answer:
All Calls:xxxx
xxxx
3997Internal Destinations External Destinations
Search Key:
Start value:
to return to command line Pattern Call Type Internal External
End value:1
10(2)
Action Result
On the Call Routing Patterns screen, type p to
select the Print command. (1)A window requests the search key and
the starting and ending values for the
range. (2)
Use the Spacebar or Left and Right Arrow keys
to select a search key, then press ENTER. Type the
start value, press ENTER, type the end value, and
press ENTER to indicate the range of records to be
printed. If both record values are blank then all
records will be printed. If the last record value is
blank then the record matching the first record
value is printed.The records lying within the indicated
range are sent to the printer, and the
cursor is positioned on the command
line.
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ADMINISTRATOR MAIN MENU INTRODUCTION Call Forward Control - Installation & Operations Manual
CALL ROUTING DESTINATIONS
OVERVIEW
The Destinations
option on the Call Routing Control Menu is used to add, delete, or change
the destination lists and start times used by Call Routing Patterns.
Figure 3-37 Call Routing Destinations Option
Procedure
Call Routing Destinations Information
Each Destination record has a unique Destination Index which identifies the
record, a list of extensions that are the actual destinations to which calls are
rerouted., and a Start Time Index which corresponds to an actual time frame under
the Time Parameters option on the Main Menu. If an incoming call arrives during
the time frame indicated by the Start Time Index, the destination extensions will be
searched for an available connection. If the time frame indicated by the Start Time
Index does not correspond to the time of the incoming call, another Destination
record is evaluated for possible use, and so on, until the appropriate time frame is
located and its corresponding destination extensions are checked for a connection.
Expanded Display
Press the
TA B key or the
Ctrl-V key combination while in the Start Time Index
field to display the Start Time record. Press
ESC to return to the Call Routing
Destinations screen.
CFC Administrator Fri Apr 1 16:10 pm
***Main Menu***
E
xtensions
H
ard Forward Control
C
all Routing Control
T
ime Parameters
S
pecial Events
V
alidate and Install
Q
uit
Arrow keys to move cursor, to sel(1)(2)
*** Call Routing Control Menu *** CFC Administrator Fri Apr 1 16:10 pm
Monitored Numbers
Groups
Patterns
Arrow keys to move cursor, to select, to quitDestinations
Quit
Add
D
elete M
odify V
iew P
rint Q
uit CFC Administrator Fri Apr 1 16:10 pm
***Call Routing Destinations***(3)
Destination Index:
Start Time Index:
Distribute Calls:
Extensions:
Action Result
On the Main Menu, type
c to select the Call
Routing Control option.(1)The Call Routing Control screen is
displayed. (2)
On the Call Routing Control screen, type
d to
select the Destinations option. (2)The Call Routing Destinations screen is
displayed. (3)
Refer to the following pages for information
and instructions in the use of each command.
To exit the Call Routing Destinations option,
type
q
to select the Quit
command.
The Call Routing Control screen is
redisplayed.
NDA-30030-003 Revision 3Page 79
Call Forward Control - Installation & Operations Manual ADMINISTRATOR MAIN MENU INTRODUCTION
ADD A CALL ROUTING DESTINATION
The Add command on the Call Routing Destinations screen is used to add a Call
Routing Destination to the database.
Figure 3-38 Add A Call Routing Destination
Procedure
Add
D
elete M
odify V
iew P
rint Q
uit CFC Administrator Fri Apr 1 16:10 pm
***Call Routing Destinations***(1)
Destination Index:
Start Time Index:
Distribute Calls:
Extensions:
to return to command line CFC Administrator Fri Apr 1 16:10 pm
***Call Routing Destinations***
Destination Index:
Start Time Index:
Distribute Calls:
Extensions:
(2)
Action Result
On the Call Routing Destinations screen, press a to
select the Add command. (1)The first field is highlighted for data entry. (2)
Type data to the fields according to the definitions
below, pressing ENTER after each entry:
Field
Destination IndexDefinition
–The destination identifier; up to 3 digits in length,
from 1 to 255.
Field
Start Time Index
Distribute Calls
ExtensionsDefinition
–The index to the Time Parameter used by this
destination list; up to 3 digits in length.
–Distribution of calls to the extensions in this
routing pattern to equalize the load (Yes) rather
than in sequence by priority (No). Use the Space
Bar to toggle between the two options.
–The list of up to 5 extensions to which forwarded
calls can be rerouted according to the distribution
indicated.
When ENTER is pressed from the last field, the
message “Do you want to add this? (Y/N)” is
displayed.
Type Y and press ENTER to add the destination
record or N and press ENTER to cancel it.The fields are cleared, and the cursor is positioned
on the original command line.
Page 80NDA-30030-003 Revision 3 ADMINISTRATOR MAIN MENU INTRODUCTION Call Forward Control - Installation & Operations Manual ADD A CALL ROUTING DESTINATION (Cont.) Non-Existent Data During data input to the Call Routing Destinations screen, if the entered time index does not exist in the time parameters database, the administrator is notified that the index does not exist. If the associated record is not added, the error will be caught in the validation process. (See Validate and Install option on Main Menu).