NEC Call Forward Control Installation And Operations Manual
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NDA-30030-003 Revision 3Page 31 Call Forward Control - Installation & Operations Manual ADMINISTRATOR MAIN MENU INTRODUCTION MAIN MENU OPTIONS (CONT) Validate and Install - CRC and HFC depend upon accurate correspondence among all of the assignments made through the CFC Administrator program. Thus, anytime a change is made to the information contained in one or more options, the Validate and Install option should be used to check compatibility of the new information with the existing information in other options and to process the changes so that CRC and HFC can implement them. Messages are displayed as necessary to notify the CFC administrator of any errors or inconsistencies that are found during this checking and processing activity. Quit - The Quit option terminates the CFC Administrator program. ASSIGNMENT WORKSHEETS To save time and assure accuracy, use the CRC and HRC Assignment Worksheets on the next two pages to lay out the assignments that need to be made and to work out the necessary correspondence among the options before actually getting involved with the menu system.
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ADMINISTRATOR MAIN MENU INTRODUCTION Call Forward Control - Installation & Operations Manual
CALL ROUTING CONTROL ASSIGNMENT WORKSHEET
Group Name: ________________________________________________________________________________ Group Index:_________
Extension No. Name: Extension No. Name:
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Default Destination: _____ Routing Pattern Index: ________
Internal Routing Patterns
Monitored Destination Start
No. Index Extensions Time Index Schedule
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External Routing Patterns
Monitored Destination Start
No. Index Extensions Time Index Schedule
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Figure 3-2 Call Routing Control Assignment Worksheet
NDA-30030-003 Revision 3Page 33 Call Forward Control - Installation & Operations Manual ADMINISTRATOR MAIN MENU INTRODUCTION HARD FORWARD CONTROL ASSIGNMENT WORKSHEET Group Name: __________________________________________________________________________________Group Index:_________ Extension No. Name: Extension No. Name: _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ _____________ _________________________ Default Destination: _____ Forward Pattern Index: ________ Forward Busy Patterns Destination Start Time Destination Start Time Index Extension Index Action Index Extension Index Action _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ Forward No Answer Patterns Destination Start Time Destination Start Time Index Extension Index Action Index Extension Index Action _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ Forward All Calls Patterns Destination Start Time Destination Start Time Index Extension Index Action Index Extension Index Action _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ _____ __________ _____ ___________ _____ __________ _____ ____________ Figure 3-3 Hard Forward Control Assignment Worksheet
Page 34NDA-30030-003 Revision 3 ADMINISTRATOR MAIN MENU INTRODUCTION Call Forward Control - Installation & Operations Manual EXTENSIONS OVERVIEWThe Extensions option on the Administrator Main Menu is used to add, remove, or make changes to the extensions that are assembled into groups. Figure 3-4 Extensions Option Procedure Commands The Extensions command line provides options to add extensions to a Hard Forward or Call Routing group, delete an extension from a Hard Forward or Call Routing group, modify the Hard Forward and Call Routing group selections for an extension, view a selected range of extensions, or print a hardcopy of a selected range of extensions. Number of Extensions The number of extensions in a group are dynamically allocated as the administrator adds entries to a record through the Add or Modify commands. The number of entries is constrained only by the memory available on the computer system running CFC. Duplicate extension numbers within and between records is not allowed. CFC Administrator Fri Apr 1 16:10 pm ***Main Menu*** E xtensions H ard Forward Control C all Routing Control T ime Parameters S pecial Events V alidate and Install Q uit Arrow keys to move cursor, to sel(1) ***Extensions*** Extension: CFC Administrator Fri Apr 1 16:10 pm Add Delete Modify View Print QuitHard Forward Group Index: Call Routing Group Index: Name of Department:(2) Action Result On the Main Menu, type e to select the Extension option.(1)The Extensions screen is displayed. (2) Refer to the following pages for informa- tion and instructions in the use of each command. To exit the Extension option, type q to se- lect the Quit command.The Main Menu is redisplayed.
NDA-30030-003 Revision 3Page 35 Call Forward Control - Installation & Operations Manual ADMINISTRATOR MAIN MENU INTRODUCTION OVERVIEW (Cont) Expanded Display Press the TAB key or the Ctrl-V key combination while in the Hard Forward or Call Routing Group Index field to display the Group Name and Pattern Index used by the group. Press ESC to return to the Extensions screen. ADD AN EXTENSION The Add command on the Extensions screen is used to add an extension to the database and to assign it Hard Forward and Call Routing Group Index values. Figure 3-5 Add An Extension Procedure CFC Administrator Fri Apr 1 16:10 pm ***Extensions*** Extension: AddDelete Modify View Print Hard Forward Group Index: Call Routing Group Index: Name or Department: Extension: to return to command line Hard Forward Group Index: Call Routing Group Index: Name or Department:(1) (2) *** Extensions *** Action Result On the Extension menu, type a to select the Add com- mand. (1)The first field is highlighted for data entry. (2) Type data to the fields according to the definitions be- low, pressing ENTER after each entry: Field Extension Hard Forward Group Index Call Routing Group Index Name or DepartmentDefinition –The extension number being added to the system; up to 5 digits in length; must also be assigned through the PBX MAT. –The index to the Hard Forward group definition to which this extension is to be assigned; up to 3 digits in length. –The index to the Call Routing group definition to which this extension is to be assigned; up to 3 digits in length. –A name identifying the user of the extension; can be an individual, a department, etc.; entry to this field is optional. When ENTER is pressed from the last field, the mes- sage “Do you want to add this? (Y/N)” is displayed. Type Y and press ENTER to add the extension record or N and press ENTER to cancel it.The Extensions data entry screen is cleared, and the cursor is positioned on the original command line.
Page 36NDA-30030-003 Revision 3 ADMINISTRATOR MAIN MENU INTRODUCTION Call Forward Control - Installation & Operations Manual ADD AN EXTENSION (CONT) Field Entries A new extension record can be added to the database with no entries in the Hard Forward Group Index, the Call Routing Group Index, or the Name or Department field. DELETE AN EXTENSION The Delete command on the Extensions screen is used to remove an extension record from the database. Figure 3-6 Delete An Extension Procedure CFC Administrator Fri Apr 1 16:10 pm ***Extensions*** Extension: AddDelete Modify View Print Hard Forward Group Index: Call Routing Group Index: Name or Department:(1) 1101 1102 1103 1104 1105 1106 1107 Extension Bottom Enter Extension: Up/Down Arrows to move, to select, to quit (2) Hard Fwd Group Call Routing Group Name or Department 1 1 2 2 3 3 42 2 1 1 4 3 3Majors, Kathryn Garza, David Thompson, Sharon Werner, Pam Ryan, Mary Beth Robbins, Fred Billings, Sarah ***Extensions*** Extension: Hard Forward Group Index: Call Routing Group Index: Do you want to delete this? (Y/N)(3) Name or Department:1101 1 2 Majors, Kathryn Action Result On the Extensions screen, type d to select the Delete command. (1)An Extension entry field is displayed below and, at the top of the screen, a highlighted ex- tension heading is displayed. Type the extension number at the prompt and press ENTER. To display all extensions, leave the extension field blank and press EN- TER. The “*” may be included in the exten- sion field as a wild card (“10*” will display all extensions where the first two digits are “10”).All of the matching extensions in the data- base are displayed. (2) Use the Up and Down Arrow keys to select the extension to delete, then press ENTER to delete the extension.The Extensions screen displays field data for the selected extension, and the confirmation “Do you want to delete this? (Y/N)” is dis- played. (3) Type Y and press ENTER to confirm the de- letion or N and press ENTER to cancel it.The fields are cleared, and the cursor is posi- tioned on the original command line.
NDA-30030-003 Revision 3Page 37 Call Forward Control - Installation & Operations Manual ADMINISTRATOR MAIN MENU INTRODUCTION MODIFY AN EXTENSION The Modify command on the Extensions screen is used to make changes to an extension record. Figure 3-7 Modify An Extension Procedure CFC Administrator Fri Apr 1 16:10 pm ***Extensions*** Extension: AddDelete Modify View Print Hard Forward Group Index: Call Routing Group Index: Name or Department:(1) 1101 1102 1103 1104 1105 1106 1107 Extension Bottom Enter Extension: Up/Down Arrows to move, to select, to quit (2) Hard Fwd Group Call Routing Group Name or Department 1 1 2 2 3 3 42 2 1 1 4 3 3Majors, Kathryn Garza, David Thompson, Sharon Werner, Pam Ryan, Mary Beth Robbins, Fred Billings, Sarah ***Extensions*** Extension: Hard Forward Group Index: Call Routing Group Index: to return to command line(3) Name or Department:1101 2 Majors, Kathryn 1 Action Result On the Extensions screen, type m to select the Modify command. (1)An Extension entry field is displayed at the bottom of the screen, and a highlighted ex- tension heading is displayed at the top of the screen. Type the extension number at the prompt and press ENTER. To display all extensions, leave the extension field blank and press EN- TER. The “*” may be included in the exten- sion field as a wild card (“10*” will display all extensions where the first two digits are “10”).All the matching extensions in the database are displayed. (2) Use the Up and Down Arrow keys to select the extension to be modified, then press EN- TER to modify the record.The contents of the selected record are dis- played. (3) Use the Up and Down Arrow keys to move between the Extension record fields. The Backspace key may be used to erase existing data. Type new data where necessary and press ENTER after each entry.After the last entry, the message “Do you want to save changes? (Y/N)” is displayed. Type Y and press ENTER to save the chang- es, or type N and press ENTER to cancel them.The fields are cleared, and the cursor is posi- tioned on the
Page 38NDA-30030-003 Revision 3 ADMINISTRATOR MAIN MENU INTRODUCTION Call Forward Control - Installation & Operations Manual MODIFY EXTENSION RECORD (CONT) Database Search The extension cannot be changed since it is the key to the record. A change in the extension number means either another existing record or a new record is being entered. After the extension is entered, CFC searches the database for the corresponding record and displays it. If it does not exist in the database, CFC displays a prompt requesting the entry of a different extension.
NDA-30030-003 Revision 3Page 39 Call Forward Control - Installation & Operations Manual ADMINISTRATOR MAIN MENU INTRODUCTION VIEW EXTENSIONS The View command on the Extensions screen is used to display extension records on screen for viewing or printing. Figure 3-8 View Extensions Procedure Delete Modify View Print CFC Administrator Fri Apr 1 16:10 pm ***Extensions*** Extension: AddHard Forward Group Index: Call Routing Group Index: Name or Department:(1) (2) Search Key: Start value: 1100 to return to command line Extension Hard Forward Group Call Routing Group Name End value: 1200 1101 1102 1103 1104 1105 1106 1107 Extension End Of File(3) Hard Fwd Group Call Routing Group Name or Department 1 1 2 2 3 3 42 2 1 1 4 3 3Majors, Kathryn Garza, David Thompson, Sharon Werner, Pam Ryan, Mary Beth Robbins, Fred Billings, Sarah D ownPage U pPage S earch T op B ottom P rint Q uit Top Of File *** Extensions *** Action Result On the Extensions screen, type v to select the View command.(1)A window requests the search key and the starting and ending values for the range. (2) Use the Spacebar or Left and Right Arrow keys to select a search key, then press ENTER. Type the start value, press ENTER, type the end value, and press ENTER to indicate the range of records to be viewed. If both record values are blank then all records will be displayed. If the last record value is blank then the record matching the first record val- ue is displayed.All records lying within the indicated range are displayed for on-screen view- ing. (3) Type d to select the DownPage command. The next page of data is displayed. Type u to select the UpPage command. The previous page of data is displayed. Type t to select the To p command. The first page of data is displayed. Type b to select the Bottom command. The last page of data is displayed Type s to select the Search command. At the prompt type the desired pattern and press ENTER.All of the occurrences of the pattern on that page are highlighted. Type p to select the Print command. At the prompt, type f to indicate the whole file or s to indicate just the screen and press ENTER.There is a pause while the material is sent to the printer. To return to the Extensions screen, type q to select the Quit command.The Extensions screen is displayed, and the cursor is positioned on the command line.
Page 40NDA-30030-003 Revision 3 ADMINISTRATOR MAIN MENU INTRODUCTION Call Forward Control - Installation & Operations Manual PRINT EXTENSIONS The Print command on the Extensions screen is used to print a hardcopy of the extension records lying within a specified range. Figure 3-9 Print Extensions Procedure Delete Modify View Print CFC Administrator Fri Apr 1 16:10 pm ***Extensions*** Extension: AddHard Forward Group Index: Call Routing Group Index: Name or Department:(1) (2) Search Key: Start value: 1100 to return to command line Extension Hard Forward Group Call Routing Group Name End value: 1200 Action Result On the Extensions screen, type p to select the Print command. (1)A window requests the search key and the starting and ending values for the range. (2) Use the Spacebar or Left and Right Arrow keys to select a search key, then press ENTER. Type the start value, press ENTER, type the end value, and press ENTER to indicate the range of records to be printed. If both record values are blank then all records will be printed. If the last record value is blank then the record matching the first record val- ue is printed.The records lying within the indicated range are sent to the printer, and the cursor is positioned on the command line.