NEC Attendant Management System Attendant Statistics Operations Manual

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Attendant Management System - Attendant Statistics PROCESS AND ERROR MESSAGES
Alphabetized Messages (Cont)
Error setting informix environment.
An error occurred while the application was trying to initialize the Informix 
database.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code....

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PROCESS AND ERROR MESSAGES Attendant Management System - Attendant Statistics
Alphabetized Messages (Cont)
Invalid att and/or queue stats parameter.
In the stats_cfg configuration file, both the Attendant Statistics and the Queue 
Statistics parameters have been set to “No”.  (At least one of these parameters 
must be set to “Ye s”; both should be set to “Ye s” for AMS).
Invalid date and/or time.
The date and/or time entered is invalid.  Re-enter a valid date.
Invalid...

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Attendant Management System - Attendant Statistics PROCESS AND ERROR MESSAGES
Alphabetized Messages (Cont)
No answer rec found in db for release msg.
To calculate statistics, Attendant Stats connects release records to answer 
records to incoming call records, showing that an incoming call has been 
answered and completed.  The OAI link has gone down.  The process, of 
connecting the records has been interrupted.  As a result, any generated statistic 
that reflect the...

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PROCESS AND ERROR MESSAGES Attendant Management System - Attendant Statistics
Alphabetized Messages (Cont)
No informix database name.
The database name is not configured in the stats_cfg  configuration file.  Enter 
the database through the APM menus and enter the default name “statsdb” to 
the Database Name field.  Remember to process and install the database 
afterwards.
No login rec found in db for logout msg.
To calculate statistics, Attendant Stats connects the record...

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Attendant Management System - Attendant Statistics PROCESS AND ERROR MESSAGES
Alphabetized Messages (Cont)
Received invalid . . .
Each of the following messages indicate that Attendant Stats has received an 
invalid message of the type shown from the AMS. If any one of these messages 
appears, call the system distributor. 
Received invalid msg source in msg.
Received invalid msg type in msg.
Received invalid att extn in msg
Received invalid att name in msg
Received invalid...

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Alphabetized Messages (Cont)
Starting date must equal or precede ending date.
When generating a report, the starting date and the ending date together set the 
range of days over which the statistics are to be calculated.  The starting date 
must precede the ending date.
Starting time must precede current time.
The starting time states when, for today’s report, statistics are to be calculated 
up...

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Attendant Management System - Attendant Statistics PROCESS AND ERROR MESSAGES
-9000 Series Messages
The –9000 series numbered errors show problems that are embedded in the 
software.  Unless otherwise stated, call the system distributor.  (For information 
concerning –10,000 series numbered errors, refer to the Informix documentation.)
9001 Record does not exist.
The given record cannot be found in the database.
9002 Malloc error.
A request for memory has been denied because...

PROCESS AND ERROR MESSAGES Attendant Management System - Attendant Statistics
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-9000 Series Messages (Cont)
9015 Error locking extension call record.
An error occurred while the application was trying to lock an extension 
record.
9016 Error locking route/trunk call record.
An error occurred while the application was trying to lock a route/trunk 
record.
9017 Error modifying ans/abn/rcl call record.
An error occurred while the application was trying to change an answered or...

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Attendant Management System - Attendant Statistics PROCESS AND ERROR MESSAGES
-9000 Series Messages (Cont)
9029 Incomplete call record found in database.
When the OAI link went down, the call record was not updated with 
complete information.  Part of that record was found in the database.
9030 No login rec found in db for logout msg.
No login record can be found to match the current logout message 
because the link went down.
9031 No login rec for off-line msg.
No...

PROCESS AND ERROR MESSAGES Attendant Management System - Attendant Statistics
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