Mitel Sx 2000 Llightware 32 General Information Guide

Features
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Non-DID ExtensionNon-DID Extension allows the system to support sets that are not directly 
accessible to DID trunks. These calls are transferred to Non-DID Extensions by 
an Intercept Handling point (such as an attendant or a station).
Off-Hook Voice AnnounceOff-Hook Voice Announce lets you receive a Direct Page during a handset or 
headset call. See Direct Page, page 54.
Overlap OutpulsingOverlap Outpulsing reduces post-dialing delay when trunk calls are originated....

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ReminderReminder lets you program your set to ring and provide a message at a 
specified time within the 24-hour period.
Ringer ControlRinger Control lets you adjust the volume and pitch of the telephone ringer.
Ringing - DiscriminatingDiscriminating Ringing lets you distinguish between incoming internal calls, 
incoming trunk calls, tie line calls, and Callbacks by using different ringing 
patterns (cadences).
Ringing - Discriminating...

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System Access AuthorizationAdministrative access to the SX-2000 system is controlled by passwords. 
Different passwords are assigned for each of the five levels of access.
System Alarm IndicationsSee Alarms and Attendant Console Status Display, page 50.
System Fail TransferThe SFT maintains telephone service in the event of system failure (such as a 
power outage).
Tandem TrunkingTrunk circuits originating from one CO or system and terminating on another 
can be...

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Trunk Group HuntingTrunk Group Hunting lets you search for trunk groups in either a terminal or 
circular pattern. In a terminal hunt group, trunks are always selected in a 
predetermined order. In a circular hunt group, trunks are selected in a 
distributed manner (the first free trunk after the last one used becomes the new 
first choice).
Trunk LabelsTrunk Labels may be assigned to individual trunks or groups of trunks. When a 
trunk call...

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Optional Features
The following table lists the optional features available on the SX-2000 system.
Optional Features 
Feature NameDescription
ACD 2000 Extended Agent 
GroupsThe ACD 2000 feature package lets you program a maximum of 64 agent 
groups with up to 150 agents in each group. By using the ACD 2000 Extended 
Agent Groups feature package, you can assign up to 500 agents to each 
group; however, the maximum number of agent groups is reduced to 32.
ACD 2000...

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AutovonAllows the connection of the SX-2000 system with Autovon networks (defense 
switched networks and Canadian switched networks) for outgoing and 
incoming calls.
CLASS/CLIP Station Side 
Software SupportAllows ONS CLASS/CLIP sets using CLASS/CLIP protocol to receive Caller 
Line Identification Delivery (CLID) information, and the time and date of a call.
COVAllows you to program SUPERSET 4 telephones as well as voice mail 
applications that...

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Feature Level OptioningSelected features are grouped together under purchasable levels (they cannot 
be purchased separately).
Feature Level 1 includes:
Networked Group Page
Hold on Hold (internal and networked)
Call Forward - Delay
ACD Make Busy Reason Codes
Telephone Usage Restriction (Curfew Control)
Call Duration Control
Feature Level 2 includes:
DNIC RAD
Multiple Message Waiting Indications
Remote Wake-up Calls
Hotel/Motel Multiple Wake-up Support
SMDR Extended...

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MNMS Configuration 
Management ISupports telephone directory management within the OPS Manager, page 11, 
application.
MNMS Configuration 
Management IIISupports the following OPS Manager, page 11, functionality: automated 
software upgrades, scheduled automatic database backups, and automatic 
data saves and data restores.
MNMS Database AccessSupports the following OPS Manager, page 11, functionality: network moves, 
adds, and changes, single...

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MSDN Release Link TrunksPermits the attendant to reroute calls between systems without consuming 
additional trunk resources. 
Networked ACDNetworked ACD supports ACD functions over a Mitel Switched Digital Network 
(MSDN). Agent groups at different locations (on different systems) may service 
calls on the network independently of where the call first entered the network.
Peripheral Node ExpansionAllows the peripheral node capacity to be expanded to 384 ports, controlling...

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