Mitel SX 200 DIGITAL Pabx General Descriptions Manual

Attendant FeaturesProgrammingEnable COS Option 103 (Attendant DISA Code Setup) for the console.OperationRefer to Practice 9109-094-315, Attendant Console Description.
Attendant Do Not Disturb (DND) Setup, Cancel or OverrideDescription
2.22 The Attendant may set up or cancel Do Not Disturb (DND) for an exten-
sion.
The Attendant may override Do Not Disturb (DND) on an extension when the
extension is called.
See DO NOT DISTURB.Conditions
If the extension does not have COS Option 220 (Do Not Disturb)...

Features Description
lIf the extension is a member of a hunt group, all calls to the hunt group
bypass the busied-out extension.
lA locked out extension cannot be busied out.
ProgrammingEnable COS Option 112 (Attendant Station Busy-Out).
OperationRefer to Practice 9109-094-315, Attendant Console Description.
Attendant Flash Over Trunk
Description2.24 The Attendant may flash on a trunk (any type) by pressing the FLASH
softkey. A flash is sent out on the trunk, and dialing is restarted on the...

Attendant Featuresl Press the FLASH 
softkey.
l Dial as required.
Attendant Function Access
Description2.25By pressing the Console FUNCTION key and the ATT FUNCTION softkey,
the Attendant can access Attendant Functions, which include:ABBR DIAL
ALARM (read alarms)
APPLICATION (To access CDE or Maintenance)
BELL ON/OFF (if named)BUSY OUT
CALL FORWARD
CANCEL ALL CALLBACKS
CANCEL ALL CALL FORWARDINGDAY/NIGHT l/NIGHT 2 switching
DO NOT DISTURB SETUP AND CANCEL
FLEXIBLE NIGHT SERVICE
FORCED TRUNK RELEASE...

Features Description
ProgrammingNone
OperationRefer to Practice 9109-094-3 
15-NA, Attendant Console Description.
Attendant 
Hoid Positions
Description2.26 The Attendant may place an extension or trunk on hold in one of eight
HOLD positions. There are four keys; 
HOLDl, HOLD2, and HOLD3 are for hold
positions1 through 3, while HOLD4 is for hold positions 4 through 8. A call
hold recall time of 10 to 240 seconds may be programmed (default is 30).
ConditionsThe following conditions apply to this feature:l...

Attendant FeaturesTo Retrieve a Call on Hold at the console:
lIf the call has been recalled by a call hold time-out, the HOLD key LEDflashes.
aPress the key (flashing) to speak with the call on hold.
If the call is to be retrieved before a time-out, the Attendant may press the
HOLD key where the call is being held. By pressing the HOLD key, the call is
transferred to the SOURCE, or to the DEST if there is a SOURCE already.
If HOLD key 4 is used, the user must 
next press one of the softkey hold...

Features Description
lCalls to an individual Directory Number are not presented to other atten-
dants (if any).
l .Calls directed to the Directory Number appear at a default softkey position
provided by the system; see ATTENDANT DEFAULT CALL POSITIONS.
ProgrammingProgram the Directory Number of each attendant position in CDE Form 07
(Console Assignments).Operation
NoneAttendant interposition Calling and Transfer
DescriptionConditions
The following condition applies to this feature:
ProgrammingOperation...

Attendant FeatureslThe number is not updated after a call made using Abbreviated Dial.
lThe REDIAL softkey can be used while calls are ringing the console.
lIf a call is directed to an LDN programmed at the same key as the REDIAL
key 
(softkey 9), the LDN label replaces the REDIAL softkey and the Redial
feature is not available.
lThe REDIAL key does not appear when the console is locked out; see AT-
TENDANT CONSOLE LOCKOUT.
ProgrammingEnable System Option 29 
(SUPERSET Last Number Redial).Operation
To...

Features Description
lAll consoles with this feature must be in the same tenant, and have COSOption 320 (Transparent Multi-Console Operation) enabled.
lAny console within this tenant with COS Option 320 (Transparent Multi-
Console Operation) enabled may cancel Message Waiting, instead of just
the console that set it.
ProgrammingEnable COS option 232 (Message Waiting Setup 
- Lamp) and/or COS Option
231 (Message Waiting Setup 
- Bell) for each extension on which the console is
to place a message.
COS...

Attendant Featuresl When NIGHT1 or NIGHT2 has been selected by an Attendant Console, the
status is displayed on the right-hand side of the destination line of the dis-
play for all affected consoles.
lThe console switches service for tenants controlled by that console; refer
to CDE Form 06 (Tenant Night Switching Control) and to Practice
9109-094-230-NA, Tenanting.
ProgrammingRefer to NIGHT SERVICES and to 
TENA.NTING.Operation
Refer to Practice 9109-094-315-NA, Attendant Console Description.Attendant...

Features Description
See also ATTENDANT PAGED HOLD ACCESS and PAGING.Conditions
The following conditions apply to this feature:
lIf the attendant is to connect to specific zones, program an access code in
Feature 13 in CDE Form 02 (Feature Access Codes).l
Any extension(s) using the paging zone(s) that the console is attempting
to access is overridden and removed from the pager and given busy tone.
A 
SUPERSET telephone displays the message KICKED OFF.
lThe console bell is turned off while the PAGE key is...