Mitel SX-200 DIGITAL Pabx General Description Manual

Tenanting 
1. INTRODUCTION 
1 .Ol Tenanting is a feature which allows up to 25 tenants to share 
features and capabilities of the SX-200@ DIGITAL PABX. PABX 
features are enabled for each tenant through CDE. 
Reason for Reissue 
1.02 This Section is reissued to describe tenanting and to explain 
how to use and program tenanting in an SX-200 DIGITAL@ 
PABX with Generic 1000 or Generic 1001 software. 
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Tenanting 
2. GENERAL DESCRIPTION 
Overview 
2.01 Tenanting is a very powerful and flexible feature available with 
the SX-200° DIGITAL PABX. A good understanding of tenanting 
coupled with a thorough analysis of the customer’s requirements will 
enable the PABX to be installed in a most cost-effective manner. The 
customer (or customers) can share the economies of a larger’ PABX, 
such as specialized trunks, leased services, and other features. Station 
Message Detail Recording (SMDR), described in...

Tenanting 
2.07 Each tenant may be allowed or not allowed to connect directly 
to any other tenant. For example, an attendant console to be 
shared by tenants. 1, 2, and 3, can be assigned to tenant 25, and 
programmed to connect internally to tenants 1, 2, and 3; tenants 1, 2, 
and 3 may still be programmed to NOT connect to each other, as 
shown in Figure 2-2. 
2.08 Note the special case when tenant 1 can call tenant 2 but 
tenant 2 cannot call tenant 1. If SUPERSET qTM A in tenant 1 
calls SUPERSET...

Tenanting 
TENANT 1 
TENANT 3 
I 
I 
TENANT 2 
SHARED CONSOLE (TENANT 25) 
I 
Figure 2-2 Tenant Interconnection with Shared Console 
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Tenanting 
response. If the called party has a SUPERSET qTM Set, that party’s name 
is displayed instead; however, the set may .be programmed to display 
the company name instead. 
2.11 The call rerouting point for all tenants may be two SUPERSET 
qTM Sets, with each tenant having its own key for recalls, as 
shown in Figure 2-3. A recall to a busy line will camp on to that line, 
allowing queuing for each tenant’s recalls. 
Local Night Switching 
2.12 Tenants sharing the system may each require...

Tenanting 
TENANTS 
OCTEL 
_ txACK’S 
JONES’S 
Figure 2-3 SUPERSET qTM Set Sewing Several Tenants 
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Tenanting 
“Dial 0” Routing 
2.18 Any tenant group may operate with a central attendant position 
handling incoming calls and “Dial 0” calls, or may program its 
own Day/Night directory numbers to route “Dial 0” calls. Figure 2-5 
shows two examples. 
2.19 The feature access code for attendant access (usually “0”) is 
programmed systemwide for all stations. Each tenant may then 
specify the Day, Night 1, and Night 2 answer points to route callers 
who dial this access code. 
Call Rerouting Features and...

Tenanting 
that originated the recall. If the line is busy, a recall will automatically 
camp on to the SUPERSET@ Set. 
2.22 
Several examples of Call Rerouting follow; a complete, list is 
given in the CDE Section. 
Direct inward Dial Rerouting 
2.23 In some cases DID trunks may be shared among tenants. The 
block of numbers obtained is used by all the tenants, each with 
its own phone numbers listed in the telephone directory. The DID 
trunks are placed into one tenant which is programmed to be able to...

Tenanting 
Numbering Plan 
2.25 Since tenants are allowed to connect to each other, numbers 
must be unique among all tenants, and must be nonconflicting 
across the entire system; for example, there may be one and ONLY 
ONE extension 201 in the PABX. Similarly, feature access codes must 
be the same throughout the system. SMDR records may be sorted for 
each tenant by its unique extension numbers. 
Automatic Route Selection with Multiple Tenants 
2.26 Automatic Route Selection (ARS) enables the system...

Tenanting 
3. PROGRAMMING AND CUSTOMER DATA ENTRY FOR TENANTING 
3.01 This Part describes how the Customer Data Entry (CDE) package 
handles setting up the various functions described eat-her. The 
forms are more fully explained in the CDE documentation in Section 
MITLS 108-093-Z 1 0-NA. 
CDE Access Restrictions 
3.02 There are five levels of access to Customer Data Entry; Installer, 
Maintenance 1, Maintenance 2, Supervisor, and Attendant; ac- 
cess by each level is restricted during initial Customer...