Mitel Sx 100, Sx 200 Superswitch Volume V Instructions Manual

							SECTION MITL9105/911 O-096-227-NA 
4.08 CALL HOLD AND AUTO-HOLD 
Description 
These features allow a call to be put on hold in one of two ways: (1) 
by pressing the red HOLD key, or (2) by pressing any line select key on 
the SUPERSET qTM set. Enabling the option “Auto-Hold Disable” in a 
SUPERSET qTM set’s class-of-service inhibits placing a call on hold by 
method (2). For data calls, pressing the SWAP softkey places the call 
on hold until the data call is terminated. A voice call is retrieved from a 
data call by pressing the SWAP softkey again. The HOLD key cannot 
put a data call on hold. 
Conditions 
a Data calls cannot be put on hold using the SUPERSET qTM set 
HOLD feature. 
Operation 
For operation of Call Hold and Auto-Hold, refer to the SUPERSET qTM 
Set Features Description in Section MITLS 105/911 O-096- 107-NA. 
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							SECTION MITL9105/911 O-096-227-NA 
4.09 DATA CALL 
Description 
The user can place a call to a PC using either the SUPERSET qTM set, or 
the PC. 
Conditions 
l A data call can be initiated from a SUPERSET qTM set only by 
using the prime line. 
0 A data call can be made to either an internal or external number 
using the PC. 
Operation 
To Make A Data Call From the SUPERSET qTM Set (Internally or Exter- 
nally): 
0 
Dial a database or PC number from the SUPERSET qTM set. 
0 ANSWER tone is returned from the called modem. 
0 Press the SWAP softkey. “DATA TRANSFER” message is dis- 
played. Press the HANG-UP softkey (returning the receiver on- 
hook will not hang up the set). If “DATA BUSY” is displayed, 
press the CANCEL softkey (the HANG-UP softkey does not ap- 
pear). The SUPERSET qTM set can now make or receive voice 
calls in the normal manner. 
l Place the PC on-line, and switch on the modem in ORIGINATE 
mode. 
0 The PC receives a connect message. The data call is estab- 
lished. 
To Make A Data Call From the PC (Internally or Externally): 
0 Use the PC to dial the remote database or PC number, followed 
by the # character. 
l Place the PC on-line and switch on the modem in ORIGINATE 
mode. 
0 The PC receives a connect message. The data call is estab- 
lished. 
0 The SUPERSET qTM set can be used to make or receive voice 
calls in the normal manner. 
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							SECTION MITL9105/911 O-096-227-NA 
4.10 MULTIPLE PORT ASSOCIATIONS 
Description 
One Modem Line can be associated with several SUPERSET 4TM sets. 
This permits several SUPERSET qTM set users to access Associated 
Modem Line Feature’s data features through a single PC. 
Conditions 
a 
During programming of SUPERSET qTM sets, the same data port 
is programmed against MODEM EQPT NUMBER for each set. 
0 
Control of a call can be transferred from each set to the PC 
(although not simultaneously), but the PC can only transfer 
control of a call to the set having the highest equipment num- 
ber. 
a 
Refer to Part 5, in this Section. 
Operation 
Stations A, B, and C are SUPERSET qTM sets, and station C has 
the highest equipment number. 
Modem Line D is shared by the three stations. 
Each station places a voice call and swaps to a data call, in 
turn. 
Modem Line D dials a voice call number, and swaps the call to 
the associated voice line. 
Station C has control of the call. 
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							SECTION MITL9105/911 O-096-227-NA 
4.11 SIMULTANEOUS VOICE AND DATA CALL (Internal and External) 
Description 
Associated Modem Line Feature permits a data call and a voice call 
to be made at the same time. On completion of the voice call, the data 
call is not affected. Voice calls may be transferred, conferenced, held, 
etc., with no effect on the data call in progress. If a simultaneous voice 
and data call is attempted, and the voice line is busy or does not 
answer, the data call may still proceed. Similarly, if the data line is 
busy, the voice call may still proceed. 
Conditions 
a A simultaneous voice and data call uses two trunks or lines. 
Two trunks in a trunk group must be available before a simulta- 
neous voice and data call can be completed. If two trunks in a 
group are not available, the user must wait until they become 
free before a simultaneous call may proceed. 
0 Data calls can be made from a SUPERSET qTM set using the 
prime line only by using the SWAP softkey, or from the PC 
through the modem line itself. 
0 If the PC attempts to dial a voice call number with the x 
character while the associated SUPERSET qTM set is engaged in 
a call, the call is dropped, and the seized trunk will be released. 
Operation 
To Establish a Simultaneous Voice and Data Call from the SUPERSET 
qTM Set: 
0 Dial a data call number, then press the SWAP softkey and then 
the HANG-UP softkey. 
l Place the PC on-line and switch on the modem. The data call is 
now established. 
0 Dial a voice call number. 
0 Near- and far-end PCs are connected. Near- and far-end voice 
calls are now connected. 
To Establish a Simultaneous Voice and Data Call from the PC: 
e 
The PC dials a voice call number followed by the * character. 
The call is transferred to the SUPERSET qTM set. The SUPERSET 
qTM set is placed in handsfree mode. The modem line is placed 
in a locked-out condition. Near- and far-end voice calls are 
now connected. 
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							SECTION MITL9105/911 O-096-227-NA 
0 The PC goes on-hook for a minimum of 4 seconds, then goes 
off-hook The PC dials a data call number. Near- and far-end 
PCs are connected. 
0 The two calls progress independently of one another. 
Note: SMARTCOM and CROSSTALK do not permit a voice call to be 
dialed from the PC. If the PC dials a number followed by the 
* character, the modem will remain connected. The call will 
not be transferred to the SUPERSET qTM set. 
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							SECTION MITL91 OS/91 1 O-096-227-NA 
4.12 SUPERSET qTM SET CAMP-ON FEATURE 
Description 
This feature permits the SUPERSET qTM set user to (1) indicate to a 
called but busy party that communication is desired, or (2) signal the 
PABX that a trunk is desired when a Trunk Group is busy, and be 
connected to a trunk when one becomes free. It also permits the 
SUPERSET 41M set user who has received a camp-on signal to answer 
the camped-on party, or swap between the current party and the 
camped-on party. Refer to the SUPERSET qTM Set Features Description, 
Section MITL9105/9 11 O-096- 107-NA. 
Conditions 
a The Camp-On feature is active for voice calls only. 
a A data call cannot be camped-on. 
Operation 
Refer to the SUPERSET qTM Set Features Description, Section 
MITL9105/911 O-096- 107-NA for operation of Camp-On. 
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							SECTION MITL9105/911 O-096-227-NA 
4.13 SUPERSET qTM SET PRIVACY/PRIVACY RELEASE 
Description 
A SUPERSET qTM set user may have line appearances at his station 
which are shared with other stations. Unless otherwise selected, pri- 
vacy is automatic: another station with an appearance of the line the 
SUPERSET qTM set user has accessed cannot break into the conversa- 
tion. If desired, the SUPERSET qTM set user can permit the intrusion by 
activating the Privacy Release feature. For further information, refer to 
the SUPERSET qTM Set Features Description, Section MITL9105/91 lo- 
096- 107-NA. 
Conditions 
0 When the PRIVACY REL softkey is pressed, the SWAP softkey is 
no longer displayed (SWAP is no longer available). 
0 
A voice call on which privacy was released cannot swap to a 
data call. 
Operation 
Refer to the SUPERSET qTM Set Features Description, Section 
MITLS 105/9 11 O-096- 107-NA. 
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							SECTION MITL9105/911 O-096-227-NA 
4.14 SUPERSET qTM SET SPEED DIAL 
Description 
This feature permits the user to program a number to be dialed, on any 
unassigned SUPERSET qTM set line key. Data call numbers as well as 
voice call numbers may be stored as speed dial numbers. 
Conditions 
Refer to the SUPERSET qTM Set Features Description, Section 
MITLS 105/9 11 O-096- 107-NA. 
Operation 
Refer to the SUPERSET qTM Set Features Description, Section 
MITL9105/9 110-096-l 07-NA. 
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							SECTION MITL9105/91 lo-096-227-NA 
4.15 SUPERSET 41M SET STATION TRANSFER/CONFERENCE 
Description 
This feature permits the SUPERSET qTM set user to transfer a call, or to 
add more parties to a call. For more information, refer to the SUPER- 
SET qTM Set Features Description, Section MITL9105/9110-096-107-NA. 
Conditions 
l The Transferjionference feature is active for voice calls only. If 
a SUPERSET qTM set is engaged in any type of data call, the 
TRANSKONF softkey prompt will not appear on the SUPERSET 
4TM set features display. 
Operation 
Refer to the SUPERSET qTM Set Features Description, Section 
MITLS 105/9 l l O-096’107-NA. 
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							SECTION MITL9105/911 O-096-227-NA 
4.16 SUPERSET qTM SET SWAP FEATURE 
Description 
This feature permits the SUPERSET qTM set user to SWAP between two 
voice calls (as in Broker’s Call), or 
to alternate between a voice and 
data call. Refer to the SUPERSET qTM Set Features Description, Section 
MlTL9105/91 lo-096-107-NA for operation of the SWAP feature during 
voice calls...The SWAP prompt appears at all times during either a 
voice or data call, except when the message “DATA BUSY” is dis- 
played. Under some conditions, it may be associated with the CAMP- 
ON prompt during a voice call. Refer to the SWAP CAMP-ON feature in 
the SUPERSET qTM Set Features Description, Section MITL9105/91 lo- 
096- 107-NA. 
Conditions 
0 When Associated Modem Line Feature’s data features are en- 
abled, the SWAP prompt appears immediately when accessing a 
trunk or, during an internal call, when the far-end user answers. 
0 SWAP CAMP-ON is active only on voice calls. 
Operation 
To Make A Data Call from a SUPERSET qTM Set Using the- SWAP 
Softkey: 
l Establish a voice call, alert the far-end party that a data call is 
desired, and press the SWAP softkey. 
l The SUPERSET qTM set displays the message “DATA TRANSFER”. 
Control of the call has been passed to the PC. A data call can 
now be made (refer to Data Call, in this Part). 
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