Mitel Sx 100, Sx 200 Superswitch Volume V Instructions Manual

MITEL STANDARD PRACTICE SECTION MITL91 OW911 O-096-005-NA 
Issue 1, December 1987 
sx-100”/sx-200” 
SUPERSWITCH” 
PRIVATE AUTOMATIC BRANCH EXCHANGE (PABX) 
DOCUMENTATION INDEX 
1. GENERAL 
1 .Ol This Section lists MITEL Standard Practices which have been 
issued pertaining to the SX-IOO@/SX-200@ Systems. 
2. DOCUMENTATION INDEX 
2.01 The complete set of Practices are contained in five volumes as 
listed in Table 2-l. Volume I basically covers the description 
and operation of the Systems. Volume II is...

SECTION MITL9105/911 O-096-005-NA 
TABLE 2-l 
PRACTICE INDEX 
VOLUME I 
Section No. Title 
MITL91 OW911 O-096-OOO-NA Documentation Index 
MITLS 105/9 11 O-096- 1 00-NA General Description 
MITL9105/91 lo-096-105-NA Features Description 
MITLS 105/9 11 O-096- 106-NA SUPERSET 3TM Set 
MITL9105/91 lo-096-107-NA SUPERSET 4@ Set 
MITLS 105/9 11 O-096- 150-NA Ordering Information 
MITL9105/91 lo-096-180-NA Engineering Information 
MITL9105/91 lo-096-212-NA Multi-Digit Toll Control 
MITL9105/91 lo-096-213-NA ....

MITEL STANDARD PRACTICE SECTION MITL91 OS/91 1 O-096-222-NA 
Issue 6, November 1987 
sx-100”/sx-200” 
SUPERSWITCH” 
AUTOMATIC CALL DISTRIBUTION 
@Copyright 1987, MITEL Corporation. All rights reserved. 
l”Trademark of MITEL Corporation 
@Registered Trademark of MITEL Corporation  

SECTION MITL9105/911 O-096-222-NA 
NOTICE 
The information contained in this document is believed to be accurate in all respects but is 
not warranted by Mite1 Corporation (MITEL). The information is subject to change without 
notice and should not be construed in any way as a commitment by Mite1 or any of its 
affiliates or subsidiaries. Mite1 and its affiliates and subsidiaries assume no responsibility 
for any errors or omissions in this document. Revisions of this document or new editions of 
it may...

Automatic Call Distribution 
CONTENTS PAGE 
1. INTRODUCTION 
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 
Reason for Reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 
2. ACD SYSTEM FEATURES 
General Description .................................... 3 
.* Agent Groups ........................................ 3 
Agents .............................................. 3 
Supervisor...

Automatic Call Distribution 
1. INTRODUCTION 
General 
1.01 Automatic Call Distribution (ACD) is a feature within the 
SX-7OO@/SX-ZOO@ Private Automatic Branch Exchange (PABX) 
that switches a large volume of similar incoming trunk traffic directly 
to a selected group of extensions (Agents), distributing the calls equi- 
tably among the Agents. Typical examples include: a telephone order 
desk for a department store, a customer service department of a 
telephone, utility, or cable TV company, or an...