Mitel Sx 100, Sx 200 Superswitch Volume V Instructions Manual

							MITEL STANDARD PRACTICE SECTION MITL9105/911 O-096-224-NA 
Issue 1, February 1987 
SUPERSWITCH” 
ELECTRONIC PRIVATE AUTOMATIC BRANCH EXCHANGE 
RECORDED ANNOUNCEMENTS 
CONTENTS PAGE 
1. INTRODUCTION ..................................... 1 
Reason for Issue ................................... 1 
2. GENERAL DESCRIPTION 
............................... 1 
Recorded Announcement Card ......................... 1 
Recorded Announcement Device ....................... 2 
3. TYPICAL RECORDED ANNOUNCEMENT USE ............... 2 
All Agents Busy .................................... 4 
Automatic Wake-up Calls ............................. 4 
Intercept of Invalid DID Calls .......................... 4 
4. INSTALLATION ...................................... 4 
Recorded Announcement Card .......................... 4 
Switches on the RAC ................................ 5 
. Recorded Announcement Devices ...................... 5 
5. PROGRAMMING A RAC OR RAD - EXAMPLE ............... 6 
Assign a RAC Equipment Number ...................... 7 
Remove a RAC Equipment Number ..................... 7 
Assign a RAD Equipment Number ...................... 7 
Remove a RAD Equipment Number ..................... 7 
Record a Message on a RAC .......................... 7 
Assign a Recording Group for DID Intercept Routing ....... 
.8 
Assign a Recording Group for Automatic Wake-up Calls .... 8 
Link Two RAC Messages Together ...................... 8 
Play Back a Message from a RAC ...................... 9 
Specify Recorded Message Length ..................... 9 
Review Equipment Numbers of Recorded Announcement 
Equipment ....................................... 9 
Typical Programming Example ........................ 10 
Copyright of MITEL Corporation 1987 
TM - Registered Trademark of MITEL Corporation 
@Registered Trademark of MITEL Corporation  
						

							-. 
SECTION MITL9105/911 O-096-224-NA 
CONTENTS (CONT’D) PAGE 
6. MAINTENANCE AND TESTING ......................... 
12 
Maintenance Procedures ............................ 
12 
RAC 
........................................... 12 
RAD 
........................................... 12 
Test Procedures ................................... 
12 
RAC ........................................... 
12 
RAD ........................................... 14 
7. HANDLING BATTERIES WHICH CONTAIN LITHIUM .......... 15 
Leakage of Electrolyte .............................. 
15 
Overheating or Venting due to Abuse .................. 
16 
Disposing of Damaged or Spent Batteries ................ 
16 
LIST OF ILLUSTRATIONS 
FIGURE TITLE PAGE 
2-l Recorded Announcement Card . . . . . . . . . . . . . . . . . . . . 3 
5-l Hunt Groups Agent/Recording Groups 
Programming Form . . . . . . . . . . . . . . . . . . . . . . . . . . 11 
NOTICE 
The information contained in this document is believed to be accurate in all respects but is 
not warranted by Mite1 Corporation (MITEL). The information is subject to change without 
notice and should not be construed in any way as a commitment by Mite1 or any of its 
affiliates or subsidiaries. Mite1 and its affiliates and subsidiaries assume no responsibility 
for any errors or omissions in this document. Revisions of this document or new editions of 
it may be issued to incorporate such changes. 
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							SECTION MITL9105/911 O-096-224-NA 
1. INTRODUCTION. 
1.01 This Section provides information about recorded announce- 
ments used with the SX-lOO@/SX-200@ PABX; it is divided into 
the following parts: 
Part 1 outlines the Section. 
Part 2 provides a general description of the types of recorded an- 
nouncements available. 
Part 3 describes how recorded announcements operate within the 
SX- 1 OO@/SX-200a PABX. 
Part 4 gives installation instructions for recorded announcement 
equipment. 
Part 5 describes how to enter recorded announcement data into the 
system. 
Part 6 provides maintenance and test procedures for recorded an- 
nouncement equipment. 
Reason for Issue 
1.02 This Section is issued to describe Recorded Announcements 
used in the SX-lOO@/SX-200@ PABX. 
2. GENERAL DESCRIPTION 
2.01 The SX-lOO@/SX-200@ PABX supports two types of recorded 
announcement equipment: MITEL Recorded Announcement Card 
(RAC), PN 91 lo-072-OOO-NA; an.d commercial Recorded Announcement 
Devices (RAD). When a recorded announcement is required, a record- 
ing group is scanned and an idle unit is connected to the trunk waiting 
for a recording. 
2.02 A RAC occupies eight system ports for two messages while a 
RAD occupies one system port for one message. 
Recorded Announcement Card 
2.03 The Recorded Announcement Card (RAC) for the 
SX-lOO@/SX-200@’ PABX is a printed circuit card with two re- 
corded announcement modules, which occupies one position of the 
card shelf. The RAC uses four of the eight equipment numbers as- 
signed to its shelf position; the remaining four cannot be used. RAC 
firmware interfaces with Generic 217 PABX software. Each RAC has 
four audio channels, as follows: 
module 1 record/playback channel 1 (2nd equip num) 
playback channel 2 (4th equip num) 
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							SECTION MITL91 OW911 O-096-224-NA 
module 2 record/playback channel 3 (6th equip num) 
playback channel 4 (8th equip num) 
2.04 Each module includes a Random Access Memory (RAM) which 
contains one message, and two playback channels. Messages 
may be recorded on Channels 1 and 3 only; Channels 1 and 2 playback 
the message recorded on Channel 1, and Channels 3 and 4 playback 
the message recorded on Channel 3. Each pair of channels is arranged 
so that there is a time delay of 4 seconds between them. Thus one 
channel may transmit the first half of the message while the other 
channel is transmitting the second half of the message. If two listeners 
are connected to the two channels simultaneously, the listener con- 
nected to the second channel hears a 4 second silence before the 
message begins. 
2.05 A battery on each module protects the RAM message for ap- 
proximately 400 days in the event of power failure or card 
removal. Battery switches on the module must be set to CLOSED to 
protect the RAM when the RAC is in use. The message is lost if the 
switches are opened, if the batteries are removed from the module, if 
system power is lost while the switches are OPEN, or if the card is 
removed from the system while the switches are OPEN. 
Recorded Announcement Device 
2.06 A RAD is a Telephone Answering Machine, tape recorder, or 
similar answering device that is approved by the local Tele- 
phone Operating Company. It is connected through a local line circuit 
and must conform to industry standard specifications for automatic 
answer and automatic rewind (or endless tape). The message length is 
determined by the length of the tape supplied with the device, how- 
ever, the system has a 99 second maximum message length restric- 
tion. The RAD is recorded off-line, following 
the manufacturer’s 
instructions. 
3. TYPICAL RECORDED ANNOUNCEMENT USE 
3.01 
A recorded announcement is used with the SX-lOO@/SX-200@ 
PABX to provide a recorded message when certain situations 
occur, such as: 
0 all extensions in an agent hunt group are busy and cannot 
receive an incoming call; 
0 a wake-up call has been requested and a recorded message is 
provided as part of the wake-up call feature. 
0 an incoming call with Direct Inward Dialing requests an invalid 
extension number. 
Note: Put all recording devices with the same message into the 
same recording group. Each recording group is identified and 
referenced by its access code. Upon answer, the recording is 
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							SECTION MITL9105/911 O-096-224-NA 
BATTEFIV 
BATTERY 
PACK SWITCHES 
/- 
1 ‘I 
‘, /’ 
L r_I 
:: 
I& 
BATTERY BATTERY 
PACK SWITCHES CHANNEL 1 BUSY-OUT 
CHANNEL 2 BUSV-OUT 
CHANNEL 3 BUSY-OUT 
CHANNEL 4 BUSY-OUT 
CHANNEL 1 WRITE PROTECT 
NOT USED 
i;+NuN;3 WRITE PROTECT 
- LED 1 
CHANNEL 1 INDICATOR 
2 CHANNEL 2 INDICATOR 
3 CHANNEL 3 INDICATOR 
4 CHANNEL 4 INDICATOR 
6501RlEl 
Figure 2-l Recorded Announcement Card 
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							C. 
SECTION MITL9105/911 O-096-224-NA 
timed; at the end of the specified time, the system dis- 
connects the trunk from the recording. 
All Agents Busy 
3.02 The recorded announcement is used when all extensions in an 
agent group are busy. After a programmed delay, during which 
the caller hears ringback tone, the system automatically connects the 
incoming call to the recorded announcement. If an agent becomes free 
during the recorded announcement, the system immediately connects 
the caller to that agent. 
3.03 When the message ends, and all agents/extensions are still 
busy, the system automatically transfers the call to the music- 
on-hold feature or to a silent hold condition. The recorded announce- 
ment may now be connected to another incoming call. 
3.04 Note that an incoming call can only be connected to a recorded 
announcement if the busy extension is part of an agent group. 
An individual extension must be placed into an agent group of one 
member if calls to it are to be forwarded to a recorded announcement. 
Automatic Wake-up Calls 
3.05 Extensions which receive an automatic wake-up call can be 
connected to an assigned wake-up message when they answer 
-the call; the system connects reorder tone to the extension when the 
wake-up message finishes. Programming the Automatic Wake-up fea- 
ture must include assignment of the recording group to be accessed. 
Intercept of Invalid DID calls 
3.06 If a caller with direct inward dialing capability dials an invalid 
number, the system can forward the call to a recorded mes- 
sage. At the end of the message, the system either drops the call or 
directs it to the console as a DID intercept (System Option 135). 
Programming the Intercept feature must include assignment of the 
recording group to be accessed. 
4. INSTALLATION 
4.01 This Part explains how RACs and RADs are installed on an 
SX- 1 OO@/SX-200@ PABX. 
Recorded Announcement Card 
4.02 Install the RAC into any vacant line or trunk slot (2 to 14 of 
shelf 1, or 1 to 12 of shelf 2). Each RAC reduces the number of 
available ports by 8 (2 or 4 trunks or 8 extensions). The second and 
sixth equipment numbers of this card position are required for pro- 
gramming the RAC. 
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							SECTION MITL9105/911 O-096-224-NA 
Switches on the RAC 
4.03 The switches on the RAC must be set as follows before the 
recorded announcements can be used: 
0 The two battery switches on each module must be closed. 
l The bank of 10 switches in the centre of the trunk card must be 
set as follows: 
1 - open 
2 - open 
3 - closed 
4 - closed 
5 - open 
6 - open 
7 - open _ 
8 - open 
9 - open 
10 - open. 
0 The bank of eight switches on the edge of the trunk card must 
be set to OPEN. The switches may be set to CLOSED to busy 
out a channel or to write-protect a recorded message after the 
RAC is operational. 
4.04 The top four switches (8 to 5) on the edge of the card, when 
CLOSED, busy-out the corresponding message channels, l-4; 
the channel is unavailable for either record or playback. Figure 2-l 
shows a RAC and its switches. 
4.05 Switches 4 and 2 (Write Protect) can be set to CLOSED to 
disable recording on Channels 1 and 3 after recording a mes- 
sage, to prevent inadvertent overwriting by the Attendant. The mes- 
sages can be overwritten from the attendant console ONLY if these 
switches are set to OPEN. Switches 1 and 3 are not used. For further 
details, refer to ‘Recording a Message on a Recorded Announcement 
Card’. 
Recorded Announcement Devices 
4.06 Tape recorders, Telephone Answering Machines, and similar de- 
vices (RAD) are connected to the PABX as part of the installa- 
tion procedures at the customer’s site. Each RAD is connected to one 
line circuit (extension) of the PABX according to the manufacturer’s 
instructions, at the cross-connection field. Each RAD may also require 
an AC line cord connection separate from the PABX line cord. Details 
of RAD installation are provided by the respective equipment manufac- 
turer. 
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							SECTION MITL91 OS/91 1 O-096-224-NA 
5. PROGRAMMING A RAC OR RAD - EXAMPLE 
5.01 
This Part describes data which must be entered into the system 
from the console before recorded announcements can be used. 
l All RACs and RADs within one Recording Group must hold the 
same message. 
0 The length of the message in a recording group must be speci- 
fied; it must not exceed 8 seconds if the group includes a RAC, 
but can be up to 99 seconds if the group contains only RAD(s). 
0 The attendant accesses a Recording Group by the Group Ac- 
cess Code assigned when the group was created. 
0 Each .module on a RAC can be in a different Recording Group. 
0 Four equipment numbers (of eight assigned to a card position) 
are assigned for each RAC, two for each module. All four equip- 
ment numbers must be assigned; otherwise, only the assigned 
channels are used. 
module 1 record/playback channel 1 (card position equip num 2) 
playback channel 2 (card position equip num 4) 
module 2 record/playback channel 3 (card position equip num 6) 
playback channel. 4 (card position equip num 8) 
0 Messages on RACs are recorded from the console; messages 
on RADs are recorded according to manufacturer’s instructions. 
l The data entry codes listed in the following paragraphs use x 
as the attendant function code. If another code has been speci- 
fied for a particular system, this code should be used wherever 
x is shown. 
0 A RAD is assigned to one equipment number (standard line 
circuit tip and ring). 
0 Each recording group must be identified with a unique access 
code. Each RAC or RAD must be assigned to a recording group 
(if necessary, a group of one member). 
5.02 The following is a listing of the commands which may be 
entered from the Attendant console to change parameters of 
the recorded announcements within the system. It does not include 
programming data which requires the console to be put into System 
Programming mode prior to entering the data. 
A typical programming example is provided following the list of com- 
mands. 
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