Mitel Sx 100, Sx 200 Superswitch Volume V Instructions Manual

							MITEL STANDARD PRACTICE SECTION MITL9105/911 O-096-227-NA 
Issue 1, February 1987 
sx-1 OO@, sx-200” 
SUPERSWITCH” 
ELECTRONIC PRIVATE AUTOMATIC BRANCH EXCHANGES 
GENERIC 217: ASSOCIATED MODEM LINE FEATURE 
DESCRIPTION AND OPERATION 
CONTENTS PAGE 
1. INTRODUCTION 
..................................... 1 
General ........................................... 1 
Reason for Issue ................................... 
1 
Associated Modem Line Feature: General Description 
....... 1 
Enhancements ..................................... 1 
2. PHYSICAL DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 
3. FUNCTIONAL DESCRIPTION ............................ 4 
General ........................................... 4 
Call Handling ...................................... 4 
Voice Calls ........................................ 4 
Data Calls ......................................... 5 
Simultaneous Voice and Data Calls ...................... 5 
Alternating Voice and Data Calls ....................... 6 
SUPERSET qTM Set Operation .......................... 6 
SUPERSET qTM Set SWAP Feature ....................... 6 
SUPERSET qTM Set HANG-UP Feature .................... 7 
DATA BUSY Message ................................ 7 
DATA TRANSFER Message ............................ 7 
SUPERSET qTM Set During Data Transfer ................. 7 
4. DATA FEATURES DESCRIPTION ........................ 10 
General .......................................... 10 
General Operational Considerations .................... 10 
Abbreviated Dial/Speed Call .......................... 11 
Access Private Databases ............................ 12 
Alternating Voice and Data Call ....................... 14 
Automatic Route Selection (ARS) ...................... 16 
Call Hold and Auto-Hold ............................ 17 
DataCall ......................................... 18 
Multiple Port Associations ........................... 19 
Simultaneous Voice and Data Call ..................... 20 
SUPERSET qTM Set Camp-On Feature ................... 22 
SUPERSET qTM Set Privacy/Privacy Release ................ 23 
SUPERSET qTM Set Speed Dial ........................ 24 
SUPERSET qTM Set Station Transfer/Conference .......... 25 
SUPERSET qTM Set SWAP Feature ...................... 26 
Copyright of MITEL Corporation 1987 
TM - Trademark of MITEL Corporation 
@Registered Trademark of MITEL Corporation i  
						

							: c 
SECTION MITL9105/911 O-096-227-NA 
CONTENTS (CONT’D) PAGE 
5. INSTALLATION, PROGRAMMING, AND TESTING OF DATA 
PORTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 
General ..,.s.....n.......e....................... 27 
SUPERSET qTM Equipment Port/Modem Line Association . . . . 27 
Wiring Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 
Programming Considerations . . . . . . . . . . . . . . . . . . . . . . . . . -31 
Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 
6. TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 
.7. MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 
FIGURE 
l-l 
3-la 
3-lb 
5-l 
5-2 
5-3 
TABLE 
5-l 
5-2 
5-3 
5-4 
5-5 
5-6 
5-7 
5-8 
5-9 
6-l 
6-2 LIST OF ILLUSTRATIONS 
TITLE PAGE 
Associated Modem Line Feature - Typical Configuration 2 
Associated Modem Line Feature Voice and Data Calls - 
External ..................................... 
8 
Associated Modem Line Feature Voice and Data Calls - 
lnternai ...................................... 9 
SUPERSET qTM Extended Programming Overlay ...... 29 
SUPERSET qTM Set Programming Form ............ Y 30 
Test Equipment Setup ......................... 33 
LIST OF TABLES 
TITLE PAGE 
Install Control Hardware ........................ 
27 
Program Customer Database .................... 
28 
Install Station Hardware ........................ 
31 
Associated Modem Line Feature Programming Options 33 
Test Alternating Voice and Data Call .............. 34 
Test Simultaneous Voice and Data Calls ........... 35 
Test Data Call From Modem Line ................. 35 
Test Voice Call From Modem Line ................ 36 
Test Data Call To Modem Line ................... 36 
SUPERSET qTM Set Faults ....................... 37 
Data Call Faults .............................. 
39 
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							SECTION MITL9105/911 O-096-227-NA 
1. INTRODUCTION 
General 
1 .Ol Generic 217 brings integrated voice and data communications 
to MITEL’s SX-lOO@ and SX-200@ PABXs. This document de- 
scribes the features and services provided by one aspect of Generic 
217 -- Associated Modem Line Feature. 
Reason for Issue 
1.02 This Practice is issued to provide a complete description of the 
installation, programming and operation of the Generic 217 op- 
erating system’s data features contained in the Associated Modem 
Line Feature package, when used with the SX-lOO@ .and SX-200@ 
PABXs. 
Associated Modem Line Feature: General Description 
1.03 Generic 217 is the newest in a series of MITEL system operat- 
ing software packages (Generics) for the SX-lOO@ and SX-200m 
Electronic PABXs. It now includes Associated Modem Line Feature, 
the software package that turns the SX-lOOa and SX-200m PABXs into 
integrated voice and data communications systems. 
1.04 Associated Modem Line Feature provides a way for personal 
computers (PCs) to exchange data through the PABX, to take 
full advantage of the PABX’s cost-saving features. The PC user con- 
trols the data call using a SUPERSET qTM set which Associated Modem 
Line Feature associates with the PC making the data call. Figure l-l 
shows a typical configuration of Associated Modem Line Feature. Use 
Associated Modem Line Feature in conjunction with the following: 
0 
IBM” PCs 
0 Hayes*-compatible smart-modems 
0 
PC Communications Software Packages such as Crosstalk* and 
Smartcom* 
a‘ 
SUPERSET qTM sets. 
1.05 Associated Modem Line Feature allows the PC to make data 
calls which are switched through the PABX. Consequently, dedi- 
cated data call trunks are no longer needed. Once a data call has 
ended, the trunk is entirely free to be used for voice calls. The cus- 
tomer is therefore able to keep his trunk requirements to a minimum. 
Enhancements 
1.06 Associated Modem Line Feature brings several enhancements 
to the SX-lOO@and SX-200@ product line. Among them are: 
0 Enhanced Calls: Telephone numbers can be stored in the PC’s 
memory, enabling it to place the desired calls. When the PC is 
* IBM is a Trademark of International Business Machines Corporation. 
Hayes and Smartcorn are Trademarks of Hayes Corporation. 
Crosstalk is a Trademark of Microstuf. 
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							SECTION MITL9105/911 O-096-227-NA 
ASSOCIATED PC AND SUPERSET 4 SET 
& WORKSTATION SUPER&T 4 SET 
POOLED PRINTER 
TRUNKS 
AND 
EXTERNAL 
LINES 
MITEL PAEX WITH ASSOCIATED MODEM 
LINE FEATURE ENABLED 
9498ROE1 
Figure l-l ASSOCIATED MODEM LINE FEATURE - Typic& Configuration 
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							SECTION MITL9105/911 O-096-227-NA 
instructed to dial a number followed by the * character, the 
PABX passes control of the call to the SUPERSET qTM set which 
Associated Modem Line Feature associates with a modem 
line. Automatically, the SUPERSET qTM set is placed in handsfree 
mode, and the PC is disconnected from the call. When the PC is 
instructed to dial a number NOT followed by the * character, 
but followed by the # character, the PC is left connected to the 
call and is in data communication. The SUPERSET qTM set is free 
to make or receive calls. 
Note: 
SMARTCOM and CROSSTALK do not support the * 
-character end-of-dial feature. Control of a call dialed with the 
* character will in such cases remain with the PC. The modem 
will not hang. up after the number is dialed. 
0 
Enhanced DISA and DIL Trunks: Using DIL or DISA trunks 
allows a remote PC to directly dial in to a PC connected to the 
PABX. The DIL or DISA trunk can be used as a voice trunk in 
Day Service, and as a data trunk for Night Service, permitting 
data transfer when the PABX is in Night Service. 
0 Added Security against illegal data access: DISA trunks, which 
require the dialing of an additional access code, can be used to 
dial in to a PC. DISA trunks also provide access to more than 
one PC from a single inward trunk. 
0 Printer Pooling: A printer may be shared among a group of PC 
users. The printer is connected to a modem line via modem, 
and assigned a station number. PC users are then provided with 
a key-line appearance of the printer’s station number on their 
SUPERSET qTM sets. Files can then be transferred from the PC to 
the pooled printer. When the printer is in use, all SUPERSET 4TM 
sets with a line appearance of the printer indicate the line is 
busy. 
l Enhanced Hunt Groups: Several data devices such as printers 
and their modems can be placed in Hunt Groups. The PC user 
can then access the Hunt Group and be connected to the first 
available printer. 
0 Enhanced ARS: External Data Calls can take full advantage of 
the PABX’s Automatic Route Selection, when the ARS features 
are enabled. This permits the data call to be completed via the 
most cost-effective external line or trunk. 
0 Enhanced System Speed Dial: A PC can be used to dial a 
system speed dial number. This permits both voice and data 
call numbers to be stored as speed dial numbers. 
2. PHYSICAL DESCRIPTION 
2.01 
Associated Modem Line Feature is an EPROM-based firmware 
module located on the Integrated Processor Control (IPC) Card. 
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							SECTION MITLQl OS/91 1 O-096-227-NA 
3. FUNCTIONAL DESCRIPTION 
General 
3.01 This Part outlines the general operation of Associated Modem 
Line Feature voice and data call handling. For more detailed 
information about operation, refer to Part 4 of this Practice. 
3.02 Associated Modem Line Feature associates two equipment 
ports in the PABX for each integrated voice and data commu- 
nication station. One of the two ports is assigned as a modem line, 
while the other is assigned as a SUPERSET@ port. Each is -separately 
wired, and is not physically linked to the other in any way. Refer to 
Part 5 of this Practice for information regarding the association of 
SUPERSET@ ports with modem lines. 
3.03 Associated Modem Line Feature is capable of switching data 
through any external or internal line, CO or E&M trunk without 
serious degradation of the data carrier or data signals. 
3.04 Data transfer can take place at a rate of from 300 to 2400 baud, 
as determined by the user’s modem baud rate. 
Call Handling 
3.05 The PABX considers the SUPERSET qTM set voice port and mo- 
dem line as two separate and distinct stations. Each is therefore 
capable of call origination or call answering. There are four types of 
calls Associated Modem Line Feature can handle: 
l Voice Only (Internal or External Call) 
0 
Data Only (Internal or External Call) 
0 
Simultaneous Voice and Data Call (External Call, Two Trunks; 
Internal Call, Two Lines) 
a 
Alternating Voice and Data Call (External Call, Single Trunk; 
Internal Call, Single Line). 
Each of these is described below. In these descriptions, it is assumed 
that Associated Modem Line Feature’s data capability has been en- . 
abled in both the SUPERSET qTM set user’s class-of-service and the 
modem line’s class-of-service and that the Associated Modem Line 
has been programmed during SUPERSET qTM programming. Refer to 
Part 5 of this document for information on programming Associated 
Modem Line Feature. 
Voice Calls 
3.06 Example 1 in Figure 3-l shows the connections made in com- 
pleting a voice call with Associated Modem Line Feature. 
3.07 Voice Calls can be initiated in one of two ways: 
0 Using the SUPERSET qTM set 
l Using the PC. 
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							SECTION MITL9105/911 O-096-227-NA 
3.08 Using the SUPERSET 41M set: The SUPERSET 41M set user has 
access to all voice features available at his or her SUPERSET 
qTM set. If the user originates or receives a call, the SWAP message 
appears on the SUPERSET qTM set features display. Pressing the SWAP 
softkey gives the user access to Associated Modem Line Feature’s 
data features by transferring the call to the associated modem line. 
3.09 Using the PC: The PC can be used to dial a voice call. The 
voice number is programmed at the PC, followed by the x 
character. The user’s smart modem will then dial the number, transfer 
the call to the SUPERSET qTM set and return the modem to an on-hook 
condition. The SUPERSET qTM set is placed in handsfree operation. The 
set is now ringing the number dialed from the PC. 
Note: This feature is not supported by the SMARTCOM and CROSS- 
TALK communications software packages. 
Data Calls 
3.10 As with voice calls, Data Calls can be originated using either 
the SUPERSET qTM set or the PC. Example 1 in Figure 3-l shows 
the connections made in completing a data call. 
3.11 Using the SUPERSET 41M set: The set user dials a data call 
number at the set, then presses the SWAP and HANG-UP soft- 
keys. Control of the call is passed to the PC, leaving the SUPERSET qTM 
set free to make or receive voice calls. 
3.12 Using the PC: The PC’s communications software dials a data 
call number, followed by the # character. No special commands 
are necessary. When a data call is made in this way, the operation of 
the SUPERSET qTM set is not affected in any way. 
Simultaneous Voice and Data Calls 
3.13 Simultaneous voice and data calls utilize two trunks, external 
lines .or internal lines. Example 3 in Figure 3-l shows the con- 
nections made in completing a simultaneous voice and data call. 
3.14 Both the PC and the SUPERSET qTM set can be used to originate 
a simultaneous voice and data call. 
3.15 Using the SUPERSET qTM set: The set user dials a data call 
number at the SUPERSET qTM set, then presses the SWAP and 
HANG-UP softkeys. Control of the data call is passed to the PC. Next, 
the set user dials a voice call number from the SUPERSET qTM set. 
Control of the voice call remains with the SUPERSET qTM set. 
3.16 Using the PC: To establish a simultaneous voice and data call, 
the PC first dials a voice call number followed by the x char- 
acter. Associated Modem Line Feature does the following: 
1. transfers the voice call to the associated SUPERSET qTM set, 
2. places the SUPERSET qTM set in handsfree mode, and 
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							SECTION MITL9105/911 O-096-227-NA 
3. disconnects the PC from the call, placing the modem line in a 
locked-out condition. 
Next, the PC goes on-hook, then off-hook, then dials the data call 
number, followed by the # character. The data call is connected to 
far-end PC equipment through the user’s modem. 
Note: SMARTCOM and CROSSTALK do not permit transferring con- 
trol of a call dialed from the PC to the SUPERSET qTM set 
when the call is dialed from the PC followed by the I# char- 
acter. 
Alternating Voice and Data Calls 
3.17 Only one trunk or line is utilized during alternating voice and 
data calls. The user alternates between the two types of calls 
without releasing the trunk or line. 
3.18 During a voice call, it may sometimes be necessary for the user 
to temporarily enter ,into a data call, then continue with the 
voice call. Similarly, during a data call it may be necessary to enter 
into a voice call, then continue with the data call. Associated Modem 
Line Feature permits the user to alternate between these call types. 
Example 2 in Figure 3-l shows the connections for completing an 
alternating voice and data call. 
3.19 Once a voice or data call is established, the SUPERSET qTM set 
user presses the SWAP softkey. The call will be transferred to 
the associated port. A call made from the SUPERSET qTM set is trans- 
ferred to the associated modem line and becomes a data call. A call 
made from the PC is transferred to the SUPERSET qTM set, which places 
the set in handsfree mode. 
SUPERSET qTM Set Operation 
3.20 For voice calls, the SUPERSET qTM set operates under Asso- 
ciated Modem Line Feature as it does under SX-lOO@ and 
SX-200@ Generic 217. For data calls, some restrictions apply, and are 
detailed below. Messages relating to the data calls are displayed on 
the SUPERSET qTM set’s 16-character alphanumeric LCD. 
SUPERSET qTM Set SWAP Feature 
3.21 When the SUPERSET qTM set seizes a trunk or.external line, the 
SWAP softkey prompt is displayed in the features display of the 
set. Pressing the SWAP softkey transfers control of the call to the PC. 
The PABX checks that the modem line is not busy, and, if it is idle, sets 
it in a connected condition. The user then places the modem in ORIGI- 
NATE mode if originating the data call, or in ANSWER mode if the 
far-end party is originating the data call. 
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