Lucent Technologies Definity Systems Little Instruction Book Basic Diagnostics

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Using features to troubleshoot 
45 Using features to troubleshoot 
To busy-verify a trunk
1. Press the Busy Verify button on your phone. 
The busy verify light turns green.
2. Dial the trunk access code for the trunk you want to test.
Your display should be blank and you should hear dial 
tone. If your display shows “DENIED” and you hear 
intercept tone, repeat steps 1 and 2.
If you have trunk group select...

Using features to troubleshoot 
46 Using features to troubleshoot 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
You hear a tone and see a display. The following table 
describes what the tone and display indicate and how to 
respond.
Facility Busy Indication 
You can use Facility Busy Indication to display the idle or busy 
condition of phones, trunks, or paging zones.
To use this feature you need to add facility busy indication 
buttons to your phone....

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Using features to troubleshoot 
47 Using features to troubleshoot 
Facility Test Calls 
You can use Facility Test Calls to place test calls to specific 
trunks or phones. Because this feature bypasses the regular 
system traffic, it is very helpful in finding noisy lines and other 
problems. However, this feature can be easily misused by outside 
parties. Disable this feature when you are not using it....

Using features to troubleshoot 
48 Using features to troubleshoot 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
You hear a tone and see a display. The following table 
describes what the tone and display indicate and how to 
respond.
4. If you are testing a trunk, place the call.
or
If you are testing a touch-tone receiver, dial the number.
5. If you receive a dial tone, the test passed.
or
If you receive an intercept tone, the test failed.
!SECURITY...

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Using features to troubleshoot 
49 Using features to troubleshoot 
Trunk Identification
You can identify a faulty or noisy trunk with Trunk Identification. 
You can use Trunk Identification:
non an active call
nwhile accessing a trunk
To identify the specific trunk used on a call:
1. Press the 
Trunk ID button. 
Trunk access code and trunk group member number 
appears on the display.
If 2 trunks are used on...

Using features to troubleshoot 
50 Using features to troubleshoot 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000 

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Solving IP and H.323 problems 
51 Solving softphone problems 
Solving IP and H.323 problems
This section describes some basic troubleshooting tips and tools 
that may help you solve problems with IP (internet protocol) 
softphones, and IP and H.323 trunk issues. 
In addition to using this section, you may want to refer to the 
Lucent Technologies Online Expert for DEFINITY Systems at...

Solving IP and H.323 problems 
52 Solving softphone problems 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
To determine if the problem is related to the user’s PC, try to 
register (login) this extension from another PC. If you can 
successfully register, then the problem is within the user’s PC. If 
you cannot register, then the extension may not be administered 
correctly or you may have a network problem.
User is logged in, but cannot use
softphone...

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Solving IP and H.323 problems 
53 Sound quality problems 
User cannot conference or transfer
Both the conference and the transfer operations require at least 
two lines. Make sure the user has more than one line available to 
place calls. To determine if the user has more than one line 
appearance, complete the following steps:
1. At the IP softphone, select Number of Calls from the 
Options menu. 
2. Verify...

Solving IP and H.323 problems 
54 Sound quality problems 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Isolating problems in the LAN or 
DEFINITY ECS
There are a few easy things you can do to determine if a voice 
quality problem is in the DEFINITY ECS or in your LAN or PC. 
To check the PC sound quality, create and play back a sound file 
using the PC sound recorder. If the sound quality is unacceptable, 
the problem is somewhere in your headset or...