Lucent Technologies Definity Systems Little Instruction Book Basic Diagnostics

555-233-758
Comcode 108600859
Issue 1
April 2000 

Copyright 
Ó 2000, Lucent Technologies 
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information 
in this book was complete and accurate at the time 
of printing. However, information is subject to 
change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your 
telecommunications system by an unauthorized 
party, for example, persons other than your 
company’s employees, agents, subcontractors, or 
persons working on your...

 
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DEFINITY System’s Little Instruction Book
for basic diagnostics  
555-233-758  Issue 1
April 2000
A relationship that’s responsive to you
Lucent Technologies Service Agreement
Helping you serve your company’s customers better
Three Ways the Service Agreement Relationship Delivers Real Value to Your Company
I — Additional support to maximize uptime
ZAround-the-clock remote monitoring, proactive diagnosis and resolution delivered in seconds
–  Possible only with Lucent Technologies Expert Systems...

DEFINITY System’s Little Instruction Book
for basic diagnostics  
555-233-758  Issue 1
April 2000
 
iv  
Credits
Patrons Curtis Weeks
Supporters Ed Cote, Randy Fox, Jerry Peel, 
Pam McDonnell
Writers Renee Getter, Cindy Bittner, Larry Brown,
Kim Livingston, Bob Sisterhen
Graphics Laurie King, Karen Consigny
Production Meg Harrington
Contributors Cathi Schramm, Robert Plant, 
John O’Keefe
Web/CD Production Ellen Heffington, Jacki Rosellen
Special Thanks to
Kim Santich — Customer Champion; Steven Gaipa —...

 
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DEFINITY System’s Little Instruction Book
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April 2000
Welcome ix
nWhy this new book?ix
nWe wrote this book for you!ix
nWhat information is in this book?x
nHow to use this bookxi
nSecurity concernsxiii
nTrademarks and service marksxiii
nRelated booksxiv
nTell us what you think!xiv
nHow to get this book on the webxv
nHow to order more copiesxv
nHow to get helpxvi
Keeping system information 1
nKeeping baseline information1
nRetrieving baseline information2...

 
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DEFINITY System’s Little Instruction Book
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April 2000
Solving common problems 13
nDiagnosing a problem13
nSolving common phone problems14
The user cannot dial out15
Incoming calls ring but do not reach the user16
The message lamp on the phone does not go out17
Diagnosing general trunk problems17
Diagnosing tie trunk problems18
Diagnosing modem problems18
Diagnosing printer troubles19
Diagnosing password, login, and terminal 
access problems19
Diagnosing...

 
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DEFINITY System’s Little Instruction Book
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April 2000
nUnderstanding common error types34
Error type 18 — busied out35
Error type 513 — equipment “missing”36
Error type 1 — circuit pack removed37
nPreventing alarms and errors38
Turn off maintenance38
Remove unused circuit packs39
DS1 administration39
Using features to troubleshoot 41
nUsing features to troubleshoot41
Automatic Circuit Assurance41
Busy Verify43
Facility Busy Indication46
Facility Test...

 
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Users cannot use Directory53
Other tips53
nSound quality problems53
Isolating problems in the LAN or DEFINITY ECS54
Running a mute test54
Other possible causes54
nBasic troubleshooting tools55
Using ping55
Using trace-route56
Finding the IP address57
Verifying the IP softphone registration57
Verifying the trunk registration58
When all else fails58
Contacting Lucent 59
nPreparing to contact Lucent59...

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Welcome 
ix Why this new book? 
Welcome
Why this new book?
You’ve told us that you want more information on how to keep 
your DEFINITY system up and running, and we’ve been 
listening. This book contains the basic technical knowledge you 
need to understand your telephone system. There are some 
differences between the different versions of DEFINITY, but the 
information provided will help you with the most...

Welcome 
x What information is in this book? 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
What information is in this book?
The Little Instruction Book for basic diagnostics is divided into 
sections to guide you through your day-to-day operations.
Keeping system information explains what kind of baseline 
information you should keep and how to retrieve the information 
from your switch. It also shows you how to verify that your 
backups are...