Lucent Technologies Definity Systems Little Instruction Book Basic Diagnostics

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Checking system status 
5 Problem-solving strategies 
Checking system status
This section explains how to use switch information to keep track 
of the general health and status of your system. It tells you how to 
access system-wide and individual information, and describes 
how to check when changes are made to your system. 
Problem-solving strategies
As an administrator, one of your responsibilities is to...

Checking system status 
6 Problem-solving strategies 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Viewing the system status
Use system status screens to monitor various parts of your 
system. To be prepared for problems, you’ll want to become 
familiar with what these reports look like when your system is 
operating well. 
To view a list of the types of status reports you can run: 
1. Type 
status and press HELP.
The Help screen appears.
This screen...

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Checking system status 
7 Problem-solving strategies 
Viewing general system operations
Use the status health screen to determine whether everything is 
operating smoothly and to see a summary of your system status. 
You can use this report to look at alarms, see if anything is busied 
out, or check for any major problems.
To view the status health screen:
1. Type 
status health and press RETURN.
The Status...

Checking system status 
8 Problem-solving strategies 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Viewing the status of a station
Use 
status station to view the setup of each individual station. 
This command is often the first place to gather information when 
a user reports a problem with a phone. 
For example, if a user tells you that the phone rings a short ring 
and the call goes directly to coverage, use 
status station to see if 
SAC is...

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Checking system status 
9 Problem-solving strategies 
Viewing the status of your cabinets
Use the system status cabinet screen to become familiar with the 
service state of your individual cabinets. This screen also reports 
any alarms against your cabinets. 
To view the status of your system cabinets:
1. Type
 status system all-cabinets and press RETURN.
The System Status Cabinet screen appears.
System...

Checking system status 
10 Problem-solving strategies 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Viewing changes to the system (history report)
Use the history report to see what kind of changes have been 
made to your system. For example, if users report that the 
coverage on their phones is not working, check the history report 
to see if any changes have been made to a coverage path.
The history report lists the date, time, login level, action...

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Checking system status 
11 How can Lucent help? 
How can Lucent help?
With a Lucent Technologies Service Agreement or warranty 
coverage, your DEFINITY system is linked to Lucent 
Technologies Expert Systems for constant remote monitoring, 
proactive diagnosis and trouble resolution. This electronic 
monitoring is so effective that 70% of all troubles are remotely 
identified, diagnosed, and resolved. This...

Checking system status 
12 How can Lucent help? 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000 

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Solving common problems 
13 Diagnosing a problem 
Solving common problems
This section tells you the questions to ask and the information to 
gather to solve some of the most basic phone problems. It also 
describes how to solve common call-center problems.
Diagnosing a problem
As a system administrator, an important part of your job is to 
respond to trouble calls from users. You can identify some of the...

Solving common problems 
14 Solving common phone problems 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Ask the following basic questions of yourself, your users, and 
other switch administrators who work with you: 
nIs this a new feature or piece of equipment, or did it work 
before but does not work now?
nDoes the trouble arise when dialing outside the switch, 
dialing into the switch, or dialing inside the switch?
nCan we duplicate the problem?...