Lucent Technologies Definity Systems Little Instruction Book Basic Diagnostics

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Solving IP and H.323 problems 
55 Basic troubleshooting tools 
Basic troubleshooting tools
This section describes some basic tools that you can use to 
understand better what is going on in your network and with the 
DEFINITY IP hardware and software. 
Using ping
The DEFINITY ping command helps you to determine if 
endpoints on the network are available to place or receive calls, 
and if nodes in the network...

Solving IP and H.323 problems 
56 Basic troubleshooting tools 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Using trace-route
The DEFINITY trace-route command helps you determine the 
path that a call is taking from the PC endpoint, through the 
various nodes in a network. Trace-route can help you see where 
in the network a problem may be occurring.
For example, to determine the path from a PC at 
111.122.133.144, complete the following steps:
1. At...

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Solving IP and H.323 problems 
57 Basic troubleshooting tools 
Finding the IP address
In some cases, you will want to know the IP address of a PC so 
that you can ping it or trace the route of a call. To determine the 
IP address, complete the following steps:
1. At the PC, open a DOS window.
Typically you can access the DOS command by selecting 
Start>Programs>MS-DOS Prompt. 
2. At the DOS prompt, type...

Solving IP and H.323 problems 
58 Basic troubleshooting tools 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Verifying the trunk registration
Sometimes you will need to know whether or not a trunk group is 
registered. For example, to determine whether the trunk member 
01 of trunk group 40 is registered, complete the following steps:
1. Type 
status trunk 40/01 and press RETU RN.
The Trunk Status screen appears.
2. Verify that the port field is T00nnn....

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Contacting Lucent 
59 Preparing to contact Lucent 
Contacting Lucent
This section describes what information you should have handy 
when you need to contact the Lucent Technologies Technical 
Service Center (TSC). This section also provides a list of phone 
numbers you can call when you have a problem with your 
system.
Preparing to contact Lucent
Do you need to call Lucent for additional information or help...

Contacting Lucent 
60 Preparing to contact Lucent 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Also, use the information in this book to determine the possible 
source of your problem. It always helps to keep a log of the steps 
you took and the information you gathered while performing your 
diagnosis. This information is extremely helpful when you 
partner with a Lucent representative in solving your switch 
problems. 
Remember, if the problem is...

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Contacting Lucent 
61 Contacting Lucent 
Contacting Lucent
The following table lists additional services available to you. If 
you are outside of the +1 800 calling area, contact your local 
Lucent representative.
Technical Service Center for Large-Systems 
Customers and Toll Fraud Crisis Intervention
(for help with repairs)+1 800 242 2121
DEFINITY Helpline
(for administration and software problems,...

Contacting Lucent 
62 Contacting Lucent 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000 

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Glossary 
63  
GLGlossary
A
Abbreviated Dialing
A feature that allows callers to place calls by dialing just one or two digits.
access code
A dial code used to activate or cancel a feature or access an outgoing trunk.
analog phone
A phone that receives acoustic voice signals and sends analog electrical 
signals along the phone line.
ARS partitioning
A feature that allows you to route calls differently for...

Glossary 
64  
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Audio Information Exchange (AUDIX)
A fully-integrated voice-mail system. Can be used with a variety of 
communications systems to provide call-history data, such as subscriber 
identification and reason for redirection.
Automatic Alternate Routing (AAR)
A feature that routes calls to alternate routes when facilities are unavailable.
Automatic Call Distribution (ACD) 
A feature that gives users...